Overall Satisfaction with Bloomerang
Bloomerang is used as our donor database and is used in our Development and Marketing departments. The only problem we've encountered is that you cannot customize a current pledge in the system.
- Bloomerang is extremely user-friendly. The timeline is easy to read and allows for a quick glance of your touches without clicking on each individual contact.
- Bloomerang's customer service is exceptional. Whenever we have a question, we can chat right online and they will provide a very detailed step by step instructions. They really hold your hand through anything.
- We switched from eTapestry to Bloomerang which is saving us thousands of dollars without giving up what we need.
- The biggest recommendation is adding a feature to customize current pledges so that the pledges can merge together.
- If a couple donates, it will only show the donation on the primary person's profile. For reporting purposes, it would be nice to show both names.
- During the conversation, customized pledges did not convert correctly which lead to a lot of clean up on our end.
Cheaper, easier and better customer service.