Item: Bloomfire
Rating: 8
Author: Verified User

Overall Satisfaction with Bloomfire

Use Cases and Deployment Scope

We use Bloomfire to document all of our processes, practices, and updates to our software. We also use it to allow employees to post questions for the rest of the team to view and answer. This tool is used by our entire Customer Success department (around 250 employees). We use this tool internally only.

Pros and Cons

Pros

They have many useful filter options.
I like that I can customize what email updates I receive.

Cons

The search was difficult to figure out and unfortunately doesn't work well with how we have always named documents/posted. We have many posts named along the lines of Company - Updates - Date. When you search the exact name of an article this way, it doesn't pop up, because Bloomfire uses "-" to exclude text from your search results. I didn't realize this at first, and it was very frustrating.
While I like the filter options, they aren't very prominently displayed, and I didn't even notice them until I had been using Bloomfire for quite a while. The majority of our team does not use these.

Return on Investment

Our team has liked having all posts and questions answered in one place.

Key Insights

Do you think Bloomfire delivers good value for the price?

Not sure

Are you happy with Bloomfire's feature set?

Yes

Did Bloomfire live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomfire go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomfire again?

Yes

Likelihood to Recommend

It is nice to have posts and questions in one place, instead of having a different system to handle each. I prefer this software to a previous one my company used, but sometimes the search is challenging, and that's my biggest problem with it. I do like how when you search, it will show you all of the articles with your search terms and allow you to see each place the term appears in the article before you select it. This is very helpful for our use of Bloomfire, because we have many settings in our software, and I need to be able to easily find articles pertaining to each feature.

Comments

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Bloomfire for Customer Success teams