Bloomfire

Bloomfire Competitors and Alternatives

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About TrustRadius Scoring
Score 9.2 out of 100
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Most Commonly Compared to Bloomfire

Best Bloomfire Alternatives for Small Businesses

MindTouch

About TrustRadius Scoring
Score 7.0 out of 100

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

Higher Rated Features

There is not enough information to display features

Best Bloomfire Alternatives for Medium-sized Companies

Tridion

About TrustRadius Scoring
Score 8.9 out of 100

Tridion (formerly SDL Tridion) aims to connect people, processes, and information through a complete portfolio of collaborative Content Management, Knowledge Management and Headless delivery technologies. Combine with Accelerators for fast time-to-value and RWS Translation Management solutions for global reach. Its key components include:Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver…

Higher Rated Features

  • Platform & Infrastructure
  • Security
  • Web Content Creation

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Higher Rated Features

  • Change management
  • Incident and problem management
  • ITSM asset management

Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

MindTouch

About TrustRadius Scoring
Score 7.0 out of 100

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

Higher Rated Features

There is not enough information to display features

Best Bloomfire Alternatives for Enterprises

Tridion

About TrustRadius Scoring
Score 8.9 out of 100

Tridion (formerly SDL Tridion) aims to connect people, processes, and information through a complete portfolio of collaborative Content Management, Knowledge Management and Headless delivery technologies. Combine with Accelerators for fast time-to-value and RWS Translation Management solutions for global reach. Its key components include:Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver…

Higher Rated Features

  • Platform & Infrastructure
  • Security
  • Web Content Creation

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Higher Rated Features

  • Change management
  • Incident and problem management
  • ITSM asset management

Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

MindTouch

About TrustRadius Scoring
Score 7.0 out of 100

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

Higher Rated Features

There is not enough information to display features