Bloomfire

Bloomfire

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.2 out of 100
Top Rated
Bloomfire

Overview

Recent Reviews

Bloomfire for PKO events!

9 out of 10
May 19, 2022
We used Bloomfire in our Organisation to learn POCs on Mulesoft and also to find information on Partner Kickoff events. Workshops on …
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Bloomfire shines!

10 out of 10
April 05, 2022
We use Bloomfire as a internal search engine and an information posting platform., Bloomfire is used company wide on a daily basis to pass …
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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Best of Award, Best Of Customer Support 2021

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic

$25.00

Cloud
per month

Entry-level set up fee?

  • $25 Optional
For the latest information on pricing, visithttps://bloomfire.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $25 per month

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Bloomfire?

Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.

Bloomfire Screenshots

You are provided with a variety of options to brand your Bloomfire community, such as customizing its colors, displaying your organization’s logo, and building a custom Promo Bar. This creates an aesthetic that truly reflects your company’s culture.Bloomfire features an AI-powered search that makes sharing and searching for information a lot easier. It deep indexes every word in each piece of content, regardless of whether it’s a PDF, slide deck, video, or any other file type. The platform also creates tags for your content automatically. And if a video is uploaded, Bloomfire automatically transcribes it, making the spoken words searchable and allowing users to jump to the exact part of a video where certain keywords appear.

All of those features result in an easy and smart searching experience. There’s no need to navigate through folders or guess file names. All you need to do is perform a search like you would with Google. When searching, you can further narrow down your results based on categories such as author and content type.Bloomfire's AI enables you to search and find the video you are looking for based on its audio contents.Use Bloomfire while you work seamlessly across your favorite apps.

Bloomfire Videos

Introducing Bloomfire Spark
Bloomfire for Knowledge Sharing
Southwest Airlines Democratizes Insights with Bloomfire
Southwest Airlines Democratizes Insights with Bloomfire

Bloomfire Downloadables

Bloomfire Integrations

Bloomfire Competitors

Bloomfire Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)60%

Bloomfire Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUSA, Australia, UK, England, Germany, Canada, Mexico, Spain, Ireland, Wales, France, New Zealand

Comparisons

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Frequently Asked Questions

How much does Bloomfire cost?

Bloomfire starts at $25.

What is Bloomfire's best feature?

Reviewers rate Usability highest, with a score of 9.

Who uses Bloomfire?

The most common users of Bloomfire are from Mid-sized Companies (51-1,000 employees) and the Veterinary industry.

Reviews and Ratings

 (281)

Ratings

Reviews

(1-25 of 175)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Bloomfire in our Organisation to learn POCs on Mulesoft and also to find information on Partner Kickoff events. Workshops on Mulesoft integration with Salesforce helped me to gain more knowledge of the different types of connectors used and also on Salesforce standalone concepts which helped business teams to connect data.
  • Information on Partner Kickoff Events
  • On Demand Partner Webinars
  • Developer community updates
  • UI should be imporoved
  • Expected articles on AWS
  • Expecting POC's on Slack
Bloomfire helped me to gain knowledge on Mulesoft composer which is a no-code platform and an Integration product for commercial use. It helped fresher-level developers to develop and Implement simple business logic as a part of their integrations and automation process. Good articles on slack and employee development programs.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I'm with MTX Group. I love learning and exploring on MuleSoft. I found it interesting reading articles on Bloomfire.
  • Post some real time scenarios.
  • Post some articles useful for freshers to understand business quickly.
  • Keep updating best practices followed in market.
MuleSoft with Salesforce article and workshop modules are so interesting in Bloomfire. Those POC's also will help many people from a learning perspective. Use case of Salesforce connectors. Market best practices. Continuous development and continuous deployment plan and articles are also much useful for many new learners of MuleSoft.
Score 9 out of 10
Vetted Review
Verified User
Review Source
My organization is a mulesoft partner using bloomfire for knowledge sharing purposes and reading articles on Mulesoft composer and some FAQs on mulesoft. We have opportunities to attend some business development workshops on Mulesoft. Some partner benefit webinars can be found here on latest developments and certification guidance on Mulesoft.
  • Good articles on mulesoft
  • Partner webinars
  • Tech talks
  • Expecting some articles on AWS
  • Explanation on new connectors available on mulesoft
  • Workshops on new integrations
We had a scenario where we need to work on an outbound flow to extract data from salesforce and insert them into sftp. we found a good article on this on Bloomfire which helped us on implementing the real-time use case on the same. Also, we found a good number of articles on Munits.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Myself being a Mulesoft consultant use Bloomfire for research and development on some latest business requirements. My organization has a partnership with Mulesoft so I have an access to Bloomfire. I usually use it for Partner Tech Talks and also to get some information on demand partner webinars and Training & certification-related articles.
  • Good articles on SAP connectors
  • Mulesoft practices through customer success
  • Information on Product Roadmap
  • Expecting some more articles on AWS
  • Improvement on UI and easy search engine actions
  • Sorting articles into proper domain folders
Bloomfire is well suited to gain more knowledge on market best practices followed on Mulesoft. Also some latest updates on the Anypoint studio application. A very good number of examples and articles can be found in Salesforce with Mulesoft integrations. Information on various collaborations with Mulesoft and their updates can be found here.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bloomfire has helped our Knowledge Management team create an integrative resource tool that houses processes, procedures, and policies for our front-line representatives and agents. Since its inception, Bloomfire has worked with our specific requests and needs to enhance the experience, both for the creator (Author) and reader. This has then allowed us to expand responsibilities and roles to other departments by empowering them to contribute, edit, and support one another in the expansion of the knowledge base. Every year the ease of use becomes more intuitive and affords us efficiencies we did not have with our last knowledge database.
  • Search Engine
  • Upload of Documents and Images
  • Sharing of Posts
  • Creation of Posts within Series
  • I would love to see the ability to tag, search, and identify images for easy replacement.
The creation of manuals for processes and procedures to be consistent and enterprise-wide has been a big bonus in accessing knowledge quickly.
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a Mulesoft partner benefit, we have given access to Bloomfire as a partner benefit. We frequently use Bloomfire to read the latest available Mulesoft articles. My company mainly deals with Salesforce - Mulesoft integrations so I used Bloomfire to find a number of articles on the same. Some demo videos and accelerator sessions helped me with my real-time use cases.
  • Mulesoft Accelerator sessions
  • Mulesoft composer demo videos
  • FAQ for mulesoft partners
  • Expecting some workshops of AWS integrations
  • Information on Munit frameworks
  • Sessions on Best practices and Application updates
As a consultant, I found Mulesoft composer access is well suited to find solutions for some typical scenarios that we face in real-time. As a part of Salesforce partner program support, it proves the best and most appropriate solutions. A good amount of information on Training and certification and competitive series can be found here. It was a point of contact for me to know the latest updates.
Score 10 out of 10
Vetted Review
Verified User
Review Source
For us, it's set up as a special tool with articles to help us do our jobs. It's almost like a really user-friendly blog. We can ask questions on it and the answers are shown to help others. It's also set up with other apps we use daily and our time clock. Very very convenient, everything is in one easily accessible place. I like it a lot.
  • Loads quickly
  • Easy navigation
  • Customizable
  • The search feature needs to be more precise
  • Keyword search sometimes brings up very old things first instead of the newest articles
  • Should be able to customize our individual homepages and group commonly accessed pages in the sidebar.
Ever since I started my job Bloomfire has been amazingly helpful at helping me understand my job requirements, finding answers to uncommon questions and issues that arise and it's so easy to use once you start. The only time I haven't been able to find what I need when using it I was able to ask my supervisor for help and they immediately posted my issue in an article that helped my fellow coworkers. Bloomfield is great for getting everyone on the same page.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it as a hub to hold all course materials across the network so all teachers have full access to everything they need. It's also used for all HR handbooks, school handbooks, etc.<br>
  • Organization.
  • Search to find things.
  • Ability to quick load updates/changes.
  • Being able to pin exact documents that I need.
I think it is the perfect asset to a school district where teachers can help support each other by loading materials per grade/content. Also so central offices can load what they need to distribute as well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Bloomfire as a resource database for our learners. Our learners only have access to our LMS for a short period of time, once they lose access we use Bloomfire to communicate information and resources needed to provide customer service to our various clients. We have separate communities that represent those clients and provide product information and support, as well as Q&A for learners to get their questions answered.
  • Customer Service
  • Technical Support
  • Communication
  • Constantly trying to improve
  • Chat feature
  • Unable to house SCORM Files
  • Gamification
I love working with the Bloomfire team. They are always willing to help and try to accommodate what is needed. I feel they respect my opinion, thoughts, and needs...they are always looking for ways to improve to make sure we have what we need. If they can't solve an immediate need, they try to figure out a workaround. They are very receptive, open, and communicate very well.
Score 10 out of 10
Vetted Review
Verified User
Review Source
My organization deals with Salesforce integration with Mulesoft and we deal with several Inbound and outbound flows and develop them in a bi-directional manner. We food a good number of Mulesoft flows and workshops on Salesforce integration with Mulesoft which helped us to build flows quickly and better usage of Salesforce connectors.
  • Mulesoft community Updates
  • Partner Sales talks
  • Partner Tech Talks
  • Partner Webniars
  • I expect some more latest articles on AWS
  • Some good articles on certifications will also be helpful
  • Conducting good number of partner enablement sessions will also be helpful
Whenever we get stuck somewhere on business scenarios we can search them on Bloomfire and find some innovative solutions on the same. There are plenty of good examples and workshop modules available on Bloomfire which would help gain knowledge on different integrations and connectors. Some of the Business Development workshops help on gain more knowledge on High-level Integrations.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bloomfire is a program that is provided to us for quick research for company-related material. If we have a question or need a form everything is located in Bloomfire. Other directors may have questions and find answers quickly because there are so many other directors that have asked the same question. If we are looking up and need appropriate forms to fill out simply typing in keywords bring us straight to what we need.
  • Easy to find what we need by typing in key words.
  • Allows us to see previous questions and answers that we may have easily.
  • Has easy access to documentation forms that we can print out easily.
  • Have a directory of forms so we can go straight to them and print them out.
I needed forms for a specific task I had a deadline for. I was in a time crunch and had to get it done quickly. I have the forms already printed out and saved on my desk but it takes time to go through the different folders and sometimes they are not in the correct folder or all used. So being able to go directly to the search bar and typing in keywords brings up any and all potential forms I may need. I was able to have access, print, and fill out very quickly and get my task done before the deadline.
  • no training
Leah Linder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bloomfire in a variety of business areas from customer service support, technical services, sales, and with our global education teams to share collateral and other educational assets. This application has been an invaluable resource to not only house and share information, but also to engage our community to educate and support each other.
  • Deep indexing
  • Organization
  • Searchability
  • Ease of use
  • Expandable to a plethora of needs across departments
  • Beyond filters, a folder structure would be valuable
  • Ability to upload bulk content after launch
  • Integration with HubSpot
This platform has many capabilities, but for our company's needs, it is well suited to manage: cross-department content and idea-sharing; sales and customer service inquiries; on-demand education/training; content storage, and organization. I feel that a few scenarios that this platform is not best suited for include: project management/workflow and email marketing integration.
Jennie Hoffman, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bloomfire is our knowledge hub. We have all of our guidance, reference, and research saved there. We utilize Bloomfire a little differently as we only allow SMEs to update and post. Our users have the ability to flag posts but not comment directly about or respond to questions. Bloomfire has allowed us to not have multiple versions of guides, templates, etc. in use.
  • Allows insight into posts that are not utilized so the team can look into why, or if needed.
  • Allow to publish posts quietly.
  • Ability to follow and bookmark posts is a feature our team uses.
  • Allowing copy and paste from a Microsoft document and being able to keep the formatting.
  • The autosave feature, while nice, causes us to have many saved but not published posts. The correct post is published but the "starter" post is also saved.
  • Allow for view capability of email templates that are uploaded, without having to download to see them.
Bloomfire has been very well suited for our use. It's our one-stop knowledge hub. By design, we don't utilize the collaborative functionality. Any company that has information that needs to be shared, viewable by all or a subset, would benefit from Bloomfire. The management of content is very important, which is true regardless of the application being used. Implementing this solution without consideration of who will manage and curate content will result in outdated information quickly.
April 05, 2022

Bloomfire shines!

Score 10 out of 10
Vetted Review
Reseller
Review Source
We use Bloomfire as a internal search engine and an information posting platform., Bloomfire is used company wide on a daily basis to pass along important information between our many branches. It helps in answering questions between employees from our sales force that are spread throughout the country.
  • information posting
  • question platform
  • spreading important information quickly
  • log in issues can arise sometimes
it helps to get quick questions answered between employees
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are a data-driven company and being that it is the insurance industry, training and reference materials are essential on a minute-by-minute basis at times. Without this data and reference material, we are dead in the water. The managers in our company have striven to make sure we have that training and information at our fingertips at all times and the tool we use is Bloomfire.
  • Reference to critical information with a click
  • The interface is extremely user-friendly.
  • Key word co-location in case I mess up my search query
  • Very well organized.
  • I really can't think of any
It seems to work a lot better than other data/reference/research tools I have used in the past. It's a great training platform.
Jennifer Drewniak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Previously I used Bloomfire with my old employer where I posted questions and then responses would then occur to my question(s). My current employer uses Bloomfire for internal information, questions, and answers. I use a great tool and serve as an "information hub" for the organization. I have found that it is easy to use and navigate through. And I like when new postings are entered and I am alerted automatically.
  • Organization.
  • Notifications.
  • Ease of use.
  • Sometimes when you are posting pictures in the comments, you have to fiddle with the formatting.
I think Bloomfire has a really good content search capability. I have found that when I search for a specific topic in the previous postings, I find other responses that are helpful as well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Bloomfire is our primary tool for onboarding across different verticals at Kargo. When the new hires start, we choose a relevant vertical (e.g. business intelligence, revenue operations, product management) and then have access to a host of different training sessions. These sessions vary and can be in the form of videos or articles. The main problem Bloomfire addresses is needing to get employees up to speed quickly and efficiently, and allows employees to access the information most relevant to them.
  • Segments information resources by category.
  • Leverages video in tandem with slides/text to provide a diverse suite of learning formats.
  • Community access lets you know what people in your organization are working on currently.
  • I would recommend adding a feature to combine different posts/series by job title (so in addition to the Revenue Ops category, there could be a structured walkthrough for Revenue Manager).
  • Live Q+A sessions for group onboarding initiatives.
  • Ability to label bookmarks by priority/job type.
I think Bloomfire is most appropriate in a medium to large business entity since onboarding can be difficult without an organized tool to prioritize job functions. It would be most well suited for positions that incorporate data analytics/reporting and consist of regular deliverables. So for example: if an accountant wants to learn how to compile a cash flow statement but also has to turn it into a client-facing presentation, there are resources specific to internal accounting and then separate resources (also in the accounting vertical) for data visualizations and client reporting.
February 04, 2022

Pretty Damn Good

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Bloomfire for all our install documents and training manuals. The only issue we have seen is that the search features are not that good. If we type in a specific word or part number many other results come up and the one we search for is on the bottom. Also, when clicking on the item you searched for and when you go back, it brings you back to the home page and not your results.
  • Organized
  • User Friendly
  • it is difficult to download documents on a mobile device at times
The app is great and loads well.
February 04, 2022

My Reveiw

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it to gain information and insight into our company and answer questions from within the department. People can post their questions or concerns and we have a team of people who have varying expertise in different areas who elect to answer.
  • Provides and easy platform for everyone to use
  • Its very easy to navigate
  • It allows us to keep track of helpful topics and information
  • I haven't found any areas that seem difficult to use, the platform is very simple.
Bloomfire has helped us to keep in touch with our areas where we perform well as well as where additional training may be needed based on the questions asked. If someone asks a question and there is a delayed or no response, this can indicate that additional training may be needed in a specific area.
February 04, 2022

Satisfied user

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is the search engine for company products and procedures
  • Excellent search engine
  • encourages user feedback
  • provides needed updates
  • easy to use
  • say what you need and it finds it
  • Show entries in more chronological order most recent first
  • speak and find
It almost eliminates the need for calls to associate assistance. It might be helpful if tutorial video wss was available so all could benefit from this resource
January 28, 2022

Bloomfire review

Score 9 out of 10
Vetted Review
Verified User
Review Source
The only problem I have with Bloomfire is the difficulty in finding exactly what I'm looking for.
  • Bloomfire is great at giving you different options on how to search.
  • Bloomfire has a wide variety of topics to search.
  • Bloomfire has plenty of room for more documents.
  • Organization of the items/documents on Bloomfire is not great.
  • It is difficult to find the items I'm looking for.
  • The items have no order, and are placed in an unorganized manner.
We use Bloomfire to find our lesson plans and any other items our Corporation needs to share with us, which is great. Everything is in one place so to speak, but it is very difficult to find what you are looking for when you need it.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Bloomfire to document all of our processes, practices, and updates to our software. We also use it to allow employees to post questions for the rest of the team to view and answer. This tool is used by our entire Customer Success department (around 250 employees). We use this tool internally only.
  • They have many useful filter options.
  • I like that I can customize what email updates I receive.
  • The search was difficult to figure out and unfortunately doesn't work well with how we have always named documents/posted. We have many posts named along the lines of Company - Updates - Date. When you search the exact name of an article this way, it doesn't pop up, because Bloomfire uses "-" to exclude text from your search results. I didn't realize this at first, and it was very frustrating.
  • While I like the filter options, they aren't very prominently displayed, and I didn't even notice them until I had been using Bloomfire for quite a while. The majority of our team does not use these.
It is nice to have posts and questions in one place, instead of having a different system to handle each. I prefer this software to a previous one my company used, but sometimes the search is challenging, and that's my biggest problem with it. I do like how when you search, it will show you all of the articles with your search terms and allow you to see each place the term appears in the article before you select it. This is very helpful for our use of Bloomfire, because we have many settings in our software, and I need to be able to easily find articles pertaining to each feature.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have a partnership with Mulesoft and we have Bloomfire credentials as a part of the partnership benefit. We regularly use Bloomfire to know the latest Mulesoft community updates. Also some updates with respect to Mulesoft composer with Salesforce. We usually get access to some partnership enablement sessions. We also get benefited from the Training and certifications operations guide.
  • Training and certification guidance
  • Some interesting articles on mulesoft composer with Salesforce
  • Also some partner sales talks
  • Some latest updates on Mulesoft
  • Firstly UI should be improved
  • Some important articles are on last pages should be able to navigate easily
  • we are expecting latest techniques and updates on Dataweave concepts
Bloomfire is well suited for registering easily with partnership sessions. Some sales sessions will be so informative. Some of the tech talks will help us to know the latest practices followed in the market. The latest updates on Mulesoft can be found in articles published in Bloomfire. Also, some guidelines related to Anypoint studio can be found here.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bloomfire to keep all staff updated on the constantly changing events around Las Vegas and our 14 properties. This program informs us about the shows, travel packages, and special events going on throughout our city. The layout of this program helps us find the information when we need it fast. I'm really happy with it. It's been great.
  • You can look up information very quickly with the search option.
  • All the information about our properties is at our fingertips.
  • You can bookmark important information that you can set aside for future use.
  • The information is updated daily and helps us keep well informed.
  • Sometimes, I will search for a subject like information on sportsbook info and get information that is not relevant to that subject.
  • Sometimes the information is out of date and has not been updated.
With a company as big as MGM, we have changing events on a daily basis. Bloomfire helps us stay well informed regarding shows, room offers, gaming offers, and food and beverage. Due to the Covid virus, a lot of our dining facilities and reduced hours or have closed. We are able to find this info when needed. Bloomfire helps me get through the day.
I have not had any issues with Bloomfire. I can quickly find the information I need to give great customer service.
By using Bloomfire, there is a subject line that helps find the information you are looking for. Sometimes, info loads up that does not pertain to the subject, but it's a great system.
January 26, 2022

Bloomfire is on fire!

Julie Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our organization is spread across multiple states. Bloomfire is a platform where all the centers in the company can unite and access information as a whole. It is easy to use and search for anything needed from HR, payroll, operations, etc. This website has saved me so much time and effort by having all my answers in one place!
  • user friendly
  • easy access to all company forms
  • great to get answers to questions
  • notify by email when new items are added
Finding forms or instructions on doing various HR procedures, payroll, and operations procedures. Often, our corporate office changes and updates forms and Bloomfire allows me to stay current and obtain the correct forms rather than reaching out to HR and asking them. I find as the company is growing, Bloomfire is becoming more valuable to our schools.