Great marketing and campaign reporting tool for marketers - no need to be a techie
March 02, 2022
Great marketing and campaign reporting tool for marketers - no need to be a techie
Score 8 out of 10
Vetted Review
Overall Satisfaction with Bloomreach Commerce Experience Cloud
We are a reseller of Bloomreach therefore we have clients who use Bloomreach for their customer communications. The product integrates with our Loyalty app and therefore allows us and our clients to send behaviorally triggered comms to customers to prompt engagement with the Loyalty app.
- Multi-channel comms via email, sms, push, web page updates
- Support from tech staff from 8-4
- Allocated Consultants for more complex requirements
- Reporting feature allows users to obtain detailed insights on campaigns
- Data definitions can be set to support the reporting and campaigns
- See details of each customers profile and history of campaigns sent and clicked on
- Survey tool should allow browse and upload functionality for banners and logos and color palette for submit buttons
- The survey tool should allow customers to be directed to specific questions based on each answer (skip logic)
- Dynamic content process for email is too complex
- No ability to update graph colours to client brand
- Push notification previews shows words cutting off mid-way
- Need to come up with a better way to support resellers with client questions/issues
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Bloomreach is a very good all-round tool compared with PinPoint
The implementations took place before I got involved with Bloomreach.
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Not sure
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Bloomreach Commerce Experience Cloud again?
Yes