Good experience
May 06, 2022

Good experience

Miyuki Abe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

To retain one-time purchase customers and nurture loyal customers.

Pros

  • User interface is very easy
  • Training course is effective
  • Chat support is very speedy and useful

Cons

  • Customization e.g. SQL
  • If we could confirm who to send an email to at each step in the journey that would be great We need to confirm if the condition works right.
  • increase campaign engagement score
  • improve cart abandon rate
user interface is much easier than Salesforce.
cost performence
It is very straightforward, however, when we need to set complicated conditions it was hard to build by ourselves. We needed support from the Bloomreach engineer. Also, we have to learn Jinja to create personalized content. This is painful for marketers who are not regular users of the tool.
Bloomreach support has professional skills and knowledge. Never gave up and supported us in the right direction till the end. Also even tiny questions, they looked very polite to answer.
2-3 months

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

Yes

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

Yes

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

marketing automation scenarios which are triggered by web behavior based on SDK implementation.

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