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Reach more customers!
Updated April 11, 2023

Reach more customers!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

NMG uses Bloomreach integrations to help with the product discoverability of our website. We utilize search and browse tools in the dashboard to ensure relevancy and impact the ranking of our products to best meet the customer intent and business strategy.
  • Query Relaxation
  • Predictive Search
  • Ranking Rules, redirects and synonyms
  • Regular Integration Assessments for clients highlight what is working and what is not and any new recs
n/a

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Not sure

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Spellcheck relevancy by category, product or segments predictive search

Bloomreach Commerce Experience Cloud Feature Ratings

Using Bloomreach Commerce Experience Cloud

3 - Merchandising/Web Ops and Product
3 - Attention to detail, familiar with merchandising strategy
  • Rules/Ranking Products
  • Redirects
  • Synonyms
  • Boost Top Brands
  • Reduce Null Searches
  • Segmentation

Evaluating Bloomreach Commerce Experience Cloud and Competitors

Not Sure
  • Product Usability
Evaluate support and project tracking more closely.

Bloomreach Commerce Experience Cloud Implementation

Bloomreach Commerce Experience Cloud Support

ProsCons
Problems get solved
Slow Resolution
Not kept informed
Escalation required
Difficult to get immediate help
Slow Initial Response
Yes
The team strives to make recommendations and support current and future enhancements but I find that the ship lead times are slow and lack the information necessary to arm teams to have speed to value.

Using Bloomreach Commerce Experience Cloud

ProsCons
Easy to use
Quick to learn
Requires technical support
Feel nervous using
Lots to learn
  • n/a
  • n/a

Bloomreach Commerce Experience Cloud Reliability

The BR product and platform perform as they are intended to function operating under our normal environmental conditions and the BR team is readily available to support or make recommendations around interactions or to resolve the occasional bug.
I have no had issues with unplanned outages, occasionally the platform dashboard is a bit slow to load, but rarely results in application errors.