A Digital Merchandiser's Dream Software Program!
December 13, 2022

A Digital Merchandiser's Dream Software Program!

Clinton Kuska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

I specifically utilize the Discovery portion of Bloomreach for all my digital merchandising needs across the two website I manage. With over 20K SKUs, Bloomreach takes the frustration out of having to manually merchandise hundreds of category and product landing pages. The advanced AI driven algorithm makes sure that the most relevant products are returned to customers, therefore enabling the best shopping experience possible.
  • Easy-to-use user interface.
  • Timely and excellent customer support.
  • Advanced AI algorithms.
  • First-to-market product enhancements.
  • Mobile & tablet experience needs improvement.
  • Ability to easily switch between multiple user accounts.
  • Ability to export product grid pages to Excel.
  • Continual decrease in bounce rates.
  • Double-digit increases in search and category revenue.
  • Increase in customer conversion percentages amongst search and category pages.
The user support is excellent! Always timely! I never have to wait more than 48 hours for a response from the customer support team. They always make sure my issue is addressed and resolved before closing any support ticket. If a particular support ticket will take longer than normal to address, the team always makes sure to reach out directly to communicate the delay.
Bloomreach Discovery has advanced reporting that allows me to dive deeper into the performance of my merchandising decisions. With the help of the Insights Dashboard and ability to A/B test, I know that as a Merchandiser I have the best data available at my fingertips to optimize my category and product landing pages.

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?


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Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

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Did implementation of Bloomreach Commerce Experience Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach Commerce Experience Cloud again?


Bloomreach Discovery takes the guesswork out of merchandising. Its advanced AI driven algorithm ensures that customers are presented with the most relevant products based on their search queries. The Insights tab within the product grid dashboard allows me to make data-driven merchandising decisions based on conversion and ATC rates.

Bloomreach Commerce Experience Cloud Feature Ratings