Bloomreach: the ultimate eCommerce tool.
December 28, 2022

Bloomreach: the ultimate eCommerce tool.

Anjelica Rehl-Garcia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

We use Bloomreach to power our searches, our emails, personalization, marketing intelligence, etc. Bloomreach helps us see a full picture of what's going on with our customers and how they're navigating our site and engaging with our marketing. This tool is unlike any else out there, and it really helps us target specific users and address scenarios we haven't ever been able to in the past.
  • Target specific users and show them what we want.
  • Provide great product recommendations.
  • There are some very edge use case bugs that are hard to describe and prove are there.
  • Our email program is more successful than it has been in several years.
Sometimes we will not hear back from agents when we try to reach out to support over chat.
This is really the greatest feature of the product. The overall customer experience is greatly improved by your tool. We are able to get better visibility into what our users are doing on our site and how they are engaging with our marketing. We are better able to target any missing areas that we may have in order to have full coverage and emails for all of our products. With the automation we're able to set in place, we're able to free up a lot of our time.

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

I would definitely say this tool is a game-changer for any online retailer. There are so many features that can really help to segment users and get the exact result you are looking for in eCommerce as well as email marketing. For smaller businesses that don't have an e-commerce platform, I would say this tool is not necessary.

Bloomreach Commerce Experience Cloud Feature Ratings