Overall Satisfaction with Bloomreach Commerce Experience Cloud
We use Bloomreach to power our searches, our emails, personalization, marketing intelligence, etc. Bloomreach helps us see a full picture of what's going on with our customers and how they're navigating our site and engaging with our marketing. This tool is unlike any else out there, and it really helps us target specific users and address scenarios we haven't ever been able to in the past.
- Target specific users and show them what we want.
- Provide great product recommendations.
- There are some very edge use case bugs that are hard to describe and prove are there.
- Our email program is more successful than it has been in several years.
This is really the greatest feature of the product. The overall customer experience is greatly improved by your tool. We are able to get better visibility into what our users are doing on our site and how they are engaging with our marketing. We are better able to target any missing areas that we may have in order to have full coverage and emails for all of our products. With the automation we're able to set in place, we're able to free up a lot of our time.
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Yes
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
Yes
Would you buy Bloomreach Commerce Experience Cloud again?
Yes