Great CDP Omnichannel Orchestration in one
April 30, 2025

Great CDP Omnichannel Orchestration in one

Ivan Dimitrov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach - The Agentic Platform for Personalization

We use Bloomreach for marketing automation across multiple channels - push, email, sms, viber. We also use it for complex reporting on user behaviour.

Pros

  • Omnichannel Orchestration
  • CDP
  • 360 User Profile

Cons

  • Too e-commerce specific
  • Not very good for multibrand businesses
  • Reduced our direct campaigns costs by 60%
The support is great. They answer fast and are all very technical.
We have migrated all our inhouse automations to Bloomreach , improving them vastly on the way. It is a tool that is loved across departments.
I've selected Bloomreach cause it has Omnichannel orchestration and CDP in one.

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

Yes

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

Yes

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

Great combo between a full CDP and omni-channel orchestration, all in one. Easy to customise through API and webhooks. The only real problem for us is that we want to keep all our customers from several brands in one project, but Bloomreach's projects are tailored for only one brand, one mobile push integration, etc. This is solvable with webhooks, ofcourse.

Bloomreach - The Agentic Platform for Personalization Feature Ratings

10.0
WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
10.0
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
10.0
Calendaring
10
Social Media Marketing ()
Not Rated
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
API
10
Role-based workflow & approvals
10
Customizability
10
Third-party software integrations
10

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