Orchestrating made easy
October 14, 2025

Orchestrating made easy

Adam Beluzsar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach - The Agentic Platform for Personalization

Orchestrating email, SMS and other channel communications.Designing campaigns, customer journeys in advance. Creating analytical dashboards for Managers and Integrators. We created a unified customer view with dozens of back end integrations. The system is responsible for both marketing campaigns, their evaluation and to control Sales calls based on the Customer history.

Pros

  • Their low-code jinja solution for personalization.
  • The well documented REST API endpoints.
  • The ease of sharing the definitions, customer profiles with coworkers.
  • Handling several projects under one account.

Cons

  • More flexibility for catalogs. To be able to restructure the catalogs after they are created.
  • It is not properly supported in the system to work with list profile attributes (missing functions like: add to list, remove from list).
  • The lack of support for integrating two projects under the same account.
  • Personalization became 10 times less expensive.
  • Setting up A/B testing became half as time consuming.
Usually the support have a quick initial response, but if it needs L2 or L3 investigation it can take a lot of time.
Loomi analytics can help you creating segmentations with a lot of easily describable segments, it does not take half an hour to create precise segmentation anymore.

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

Yes

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

Yes

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

Bloomreach is well suited for orchestrating different communication channels. It has a great support for gather data from back end systems both with push and pull methods. Their ID and profile merge solutions is really well, but they should improve it by providing more data about which event was stored on which original profile.

Bloomreach - The Agentic Platform for Personalization Feature Ratings

9.0
WYSIWYG email editor
9
Dynamic content
8
Ability to test dynamic content
10
Landing pages
8
A/B testing
10
Mobile optimization
6
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
9.8
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
9
Automated sales alerts and tasks
10
10.0
Calendaring
10
Event/webinar marketing
10
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
8.0
Dashboards
8
Standard reports
8
Custom reports
8
7.8
API
10
Role-based workflow & approvals
8
Customizability
3
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated
Third-party software integrations
10

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