A superb platform
October 20, 2025

A superb platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach - The Agentic Platform for Personalization

To deliver tailored fan experiences across digital channels. It helps us solve key business challenges like low engagement, fragmented data, and generic messaging. With Bloomreach - The Agentic Platform for Personalization we personalise content in real time, and automate journeys that drive ticket sales, merchandise purchases, and loyalty. Our use case spans email, web personalisation, and campaign orchestration, all aimed at deepening fan relationships and boosting commercial performance.

Pros

  • Real-time personalisation
  • Unified customer profiles
  • Automated journeys

Cons

  • Reporting element can be a little cumbersome
  • Unable to use initiatives to report on
  • CRM uplift is hard to look YoY, due to our ecom launching last year for the first time which coincided with Bloomreach - The Agentic Platform for Personalization integration
Very quick to respond and super helpful
We haven't used the AI side yet due to a few pipelines issues from another third-party

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

Yes

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

Yes

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

Well-suited: Personalised campaigns based on fan behavior and location.
Less appropriate: Complex B2B segmentation with niche data models.

Bloomreach - The Agentic Platform for Personalization Feature Ratings

9.6
WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
Landing pages
8
A/B testing
10
Mobile optimization
10
Email deliverability reporting
9
List management
9
Triggered drip sequences
10
6.8
Lead nurturing automation
7
Lead scoring and grading
6
Data quality management
8
Automated sales alerts and tasks
6
Not Rated
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
6.7
Dashboards
8
Standard reports
6
Custom reports
6
9.3
API
10
Role-based workflow & approvals
10
Customizability
8
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated
Third-party software integrations
9

Comments

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