Fast, reliable CRM tool.
Updated October 17, 2025

Fast, reliable CRM tool.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach - The Agentic Platform for Personalization

We use it for e-mail marketing and Bloomreach easily ensures the best deliverability at top speeds. It allows us to create user-friendly dashboards to keep the key departments informed about the relevant KPIs at all times and the automation feature is very powerful and easy to use to greatly reduce the user churn we had.

Pros

  • Deliverability
  • Automation
  • Data management
  • Segmentation
  • Multi-language
  • Customer Service
  • AB Testing

Cons

  • Monthly fee pricey.
  • Reduced user churn.
  • Increased retention.
  • Increased site traffic.
Customer support is always readily available through a messenger service where they reply very promptly and clearly. If there is a technical issue, they escalate it right away, and always gets fixed extremely quickly. After all these years we only ever had 1 technical issue where we couldn't log in for like 10 minutes. They're the best.
Data management is extremely easy with Bloomreach; we can easily manage our user lists, segment them in any way we could possibly need to, and use that to create powerful (yet extremely easy to set up) automated workflows to ensure proper onboarding of our users for best retention rates and minimum user churn.
I can optimise and personalise player communication at scale, ensuring that players at different activity stages can receive relevant messaging without manual intervention. The setup is extremely visual and intuitive allowing me to easily create the relevant logic, run A/B Tests to optimise engagment and segment users based in any criteria I want. This means time saving, higher KPIs and ability to NEVER miss a deadline.
Bloomreach offers much more flexibility and automation. Other ESPs may be fine for sending campaigns but Bloomreach allows me to build entire customer journeys with dynamic content, advanced segmentation, multi-language, testing, all in one place. It's also far more visual and data driven, which makes it faster to work with once you get used to it.

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

Bloomreach has a huge potential if properly explored and used for all the multi-channel marketing it offers. If you're just looking for a simple e-mail service provider, then this might not be the product for you. But if you need multi-language campaigns, reliable deliverability, and responsive templates with no need for HTML knowledge, then this is the right product.

Bloomreach - The Agentic Platform for Personalization Feature Ratings

10.0
WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
Landing pages
10
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
10.0
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
10.0
Calendaring
10
Event/webinar marketing
10
10.0
Social sharing and campaigns
10
Social profile integration
10
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
API
10
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated
Third-party software integrations
10

Using Bloomreach - The Agentic Platform for Personalization

5 - CRM, Marketing, Data, IT
3 - You mainly need someone with CRM and marketing experience to manage campaigns and segmentations. For the initial setup and data connections, some technical support from IT or data engineers is helpful, but day to day work can be handled easily by marketing users. Having basic knowledge of analytics is a plus.
  • Automated lifecycle campaigns
  • Winback campaigns
  • A/B Testing and optimization
  • Segmentation
  • Reporting
  • Multi-language campaigns without hassle
  • Visual Scenarios
  • Easy testing
  • Digital Marketing
Bloomreach's quality can't be beaten.

Bloomreach - The Agentic Platform for Personalization Reliability

As Bloomreach is incredibly flexible, it can easily adapt to different teams, projects or even brands under one organization. We use it across multiple projects with separate data, logic and needs and yet Bloomreach still handles everything smoothly. It's scalable, modular and makes collaboration super easy without losing control over each project's setup!!
It has always been available with great response times. Honestly in almost 5 years there was like one outage and I have to admit that it was solved so quick that I don't even know if it's fair to even call it that. Bloomreach is extremely reliable, can't fault it.
On rare occasions sometimes the pages will take a short moment to load but nothing bothersome. Everything within expectations and the reports are outstanding.I can't fault it, I honestly don't have a negative experience. Top performance.

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