Item: BlueJeans Meetings (discontinued)
Rating: 7
Author: Richard Proulx

Overall Satisfaction with BlueJeans

Use Cases and Deployment Scope

We currently use BlueJeans for our committee meetings, work collaborations, HR interviews as well as the recording of certain guest speakers as required.

Pros and Cons

Pros

Multi platform video and audio interface.
The reporting features for call quality is a great tool to determine where the failures or weakness are occurring.
The video recording of meetings is great and saves me a lot time.

Cons

Audio and video interfacing needs improvement...on a large participant count it can take 10 minutes before the echo cancelling takes effect and it returns quite often.
The customer service on live calls when dealing with difficult calls is in one word "clueless" and basically never resolve anything so it's pointless to call!
There should be more recording option views as specially if you only wanted the guest speaker video recorded and not the participants.

Return on Investment

It has efficiently provided a solutions to less travel from our busy council members
It has saved several thousands in travel cost
It has permitted meeting oportunatie where otherwise not possible

Alternatives Considered

Skype

It's better and more versatile.

Usability

After taking the time to learn and train all our users it's been accepted as the go-to platform for our association.

Likelihood to Recommend

I would recount BlueJeans over any other video platforms, although is not always the best quality, it's the only service I've found that incorporates most if not all video and telephone platforms.

BlueJeans Meetings (discontinued) Feature Ratings

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