Enterprise quality collaboration tool
October 03, 2018

Enterprise quality collaboration tool

Baz Sollitt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans Events (formerly Primetime)

We use BlueJeans across the entire organisation locally in Sydney, as well as in all of our domestic and international remote offices. Australia, NZ, the US and South Africa. This is used for internal and external meetings as well as entire company "Town Hall" meetings. This enables us to have video and/or phone conference calls and the ability to share screens from any participant.

Pros

  • The support mechanism is the key to BlueJeans. There can be areas that need to be defined during the network setup. When issues arose in the early days, we had support from all facets of BlueJeans locally and internationally
  • The video conferencing is always very good and the ability for any participant to share their screens is handy.

Cons

  • The Dolby software is always being improved, but we do find that noisy callers can disrupt without knowing. Having some AI to detect noisy callers with background noise but no vocal would be handy.
  • There has certainly been significant cost savings on travel, particularly for internal communications. We have also found that BlueJeans has been better than other client systems like Webex. For example, we regularly switch to using BlueJeans over customer systems (Webex, Skype for Business).
  • Certainly meetings are shorter and more productive, specifically our daily standup meetings with remote users.
Once you're familiar with it, the system is easy to use; however, new users tend to struggle until they install the end user applications rather than use browsers.

The sync-up to Outlook makes it extremely easy to click on a meeting and connect even if the application is not installed, but default mic and headphones setup work better with the BlueJeans application itself.
BlueJeans is certainly well suited for a large corporate environment with multiple users. It is also used for one-on-one conversations, which work well even internationally.

It is not very good for technical troubleshooting like a Webex would be, but that is not their use case.

BlueJeans Events (discontinued) Feature Ratings

High quality audio
8
Mobile support
8
Calendar integration
8
Record meetings / events
8
Slideshows
8

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