BlueJeans - why you should do it!
October 08, 2018
BlueJeans - why you should do it!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlueJeans
BlueJeans is used by our entire organization. I find that our Advisory Services team uses it the most. It addresses the issue of our nonprofit having various locations - everyone can be connected even though they're not in the same room. We are also able to have external meetings with clients without having to physically meet them.
- BlueJeans does a good job of bringing us together as an organization and allows us to host virtual meetings, physical proximity not necessary. This adds flexibility to our work and work locations.
- BlueJeans' user interface highlights the person speaking by switching them back and forth between prominent screens and participant screens.
- BlueJeans' customer support is prompt and responds in a timely manner. They make live humans available when needed.
- Sometimes we have connection issues with BlueJeans. These have been determined to be on their server end and not our ISP. A screen might freeze, the video might be pixelated, or the audio quality might be compromised, due to a faulty connection.
- When we signed up with BlueJeans, we purchased a package that later became unavailable, but we were not notified. We are now unable to add new seats to our account, and do not retain any seats that we delete.
- Some parts of the user interface are not intuitive. I had trouble with the controls at first, and couldn't get my audio to work.
- As the administrator, I cannot view or manage the recordings of other employees, and am unable to see who has breached their allotted recording amount. I feel that the admin should have the ability to do that.
- More face-to-face conversations with employees, even though they may be in different cities. This has definitely saved us money on travel.
- Greater ability for employees to work remotely, which saves us money on office space and employee transportation.
- Greater ability to host virtual meetings with clients, which allows for better building of relationships, as well as improved them.
BlueJeans gave us more flexibility than WebEx Meetings. Ultimately, my supervisor made the decision to select BlueJeans.