BlueJeans - why you should do it!
Anonymous | TrustRadius Reviewer
October 08, 2018

BlueJeans - why you should do it!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

BlueJeans is used by our entire organization. I find that our Advisory Services team uses it the most. It addresses the issue of our nonprofit having various locations - everyone can be connected even though they're not in the same room. We are also able to have external meetings with clients without having to physically meet them.
  • BlueJeans does a good job of bringing us together as an organization and allows us to host virtual meetings, physical proximity not necessary. This adds flexibility to our work and work locations.
  • BlueJeans' user interface highlights the person speaking by switching them back and forth between prominent screens and participant screens.
  • BlueJeans' customer support is prompt and responds in a timely manner. They make live humans available when needed.
  • Sometimes we have connection issues with BlueJeans. These have been determined to be on their server end and not our ISP. A screen might freeze, the video might be pixelated, or the audio quality might be compromised, due to a faulty connection.
  • When we signed up with BlueJeans, we purchased a package that later became unavailable, but we were not notified. We are now unable to add new seats to our account, and do not retain any seats that we delete.
  • Some parts of the user interface are not intuitive. I had trouble with the controls at first, and couldn't get my audio to work.
  • As the administrator, I cannot view or manage the recordings of other employees, and am unable to see who has breached their allotted recording amount. I feel that the admin should have the ability to do that.
  • More face-to-face conversations with employees, even though they may be in different cities. This has definitely saved us money on travel.
  • Greater ability for employees to work remotely, which saves us money on office space and employee transportation.
  • Greater ability to host virtual meetings with clients, which allows for better building of relationships, as well as improved them.
BlueJeans gave us more flexibility than WebEx Meetings. Ultimately, my supervisor made the decision to select BlueJeans.
I only give it 8 out of a 10 because sometimes there are connectivity issues. Joining a meeting is pretty seamless and easy, and it's nice to be able to see everyone (if they have their camera turned on.) But overall it is a good experience.
I do not use BlueJeans with other messaging apps, but glad that it can integrate with Skype for Business. I also like that it can integrate with my Outlook calendar, and puts meetings on my calendar so I don't miss them. Joining a meeting listed on my calendar is also a seamless, easy process. If the link doesn't work, I can copy/paste it.
It is well suited for virtual meetings where participants are in different locations/time zones. I don't consider it not well suited for any other scenarios, unless meeting participants are in the same room. In a case like that, it is ideal to have participants share the mic and video camera.

BlueJeans Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
6
Mobile support
Not Rated
Desktop sharing
9
Whiteboards
Not Rated
Calendar integration
10
Meeting initiation
9
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Live chat
10
Audience polling
Not Rated
Q&A
10
User authentication
8
Participant roles & permissions
8
Confidential attendee list
Not Rated