BlueJeans makes supporting IT quick and easy.
October 16, 2019
BlueJeans makes supporting IT quick and easy.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlueJeans
BlueJeans is being used as a collaboration tool between various teams within the back. Currently, in my department, we use it to collaborate between various IT teams resolving an issue. Also, often we use it as a utility to facilitate technical resolutions with vendors. This helps us address communication issues while we are only on the phone, the video-sharing of desktop screens makes exchanging information seamless and there is no misunderstanding within the teams and we can get a resolution in the quickest possible time.
- Screen Share: collaborate with people across different regions with ease.
- The mobile app is phenomenal, help is assisted while I am in transit.
- Admin has the ability to moderate the call with ease. Help mute disruptive folks on the call.
- Screen Scaling: this is one area that the app can improve. My only gripe is it doesn't do a very good job between various screen sizes. If someone shares a 32in screen and someone is seeing the same on a 24in monitor at the same time the streaming gets blotchy.
- More in-person calls on video chat.
- Faster technical issue resolution, less impact on business (improve support turnaround time).
- Training sessions can be done for IT staff in other regions and can be recorded for knowledge retention.
Bluejeans provides a similar solution at a very reasonable price.