BlueJeans review 10.01.20
Updated February 19, 2020

BlueJeans review 10.01.20

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans Events (formerly Primetime)

  • Multiple departments across the organization are using BlueJeans at high capacity; daily, long meetings.
  • The main issues we may face sometimes would be the voice cutting, especially if too many users on BJ events and sometimes high delay in presentation shared when across different regions.

Pros

  • Easy to use from Phone App
  • Easy to set meetings

Cons

  • When using the phone app, we cannot access contacts in MS Outlook, only the ones stored on the phone.
  • Higher bandwidth in BlueJeans events.
  • Better communications with language barriers.
  • More productivity of sales updates.
NONE
Always helpful
  • BlueJeans is very handy and easy to use when setting global town hall meetings for the organization, across multiple regions. It can include about 1000 participants.
  • However, BlueJeans needs to strengthen its productivity when it comes to sharing presentations and streaming videos during large scale events. On a few occasions, the delay was over 1.5 minutes.

BlueJeans Events (discontinued) Feature Ratings

10.0
Q&A
10
Reporting & Analytics ()
Not Rated
9.5
High quality audio
9
Mobile support
10
9.0
Participant roles & permissions
9
Online Events Marketing ()
Not Rated
9.0
Calendar integration
8
Record meetings / events
10

Using BlueJeans Events (formerly Primetime)

All business functions: Executive Management, Business Support, Sales & Operations, IT, Marketing, Supply & Demand ... etc.
Unfortunately no one in-house, but we get remote assistance when needed. They are all very helpful and quick in their responses.
  • Town hall Meeting
  • Recurrent Team Meeting
  • Multiple Presenters
  • Client events
  • Video Streaming
BlueJeans is very hand & easy to use, setting a meeting is by clicking one button. The only downside is when there's a large group of people, sometimes the voice starts cutting and presentation streaming becomes much slower.

Evaluating BlueJeans Events (formerly Primetime) and Competitors

Yes - Skype for Business
  • Price
  • Product Features
  • Existing Relationship with the Vendor
Probably we will take the same decision by choosing BlueJeans as the main conferencing tool.

BlueJeans Events (formerly Primetime) Implementation

No, was not involved in the implementation of BJ
  • Don't know
  • None Available

BlueJeans Events (formerly Primetime) Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No
Cost reduction
First time to personally run a townhall meeting, the support person arranged 2 rehearsal meetings with me, calling at 11 pm at his local time, and also was available at the time of the actual meeting, which was about midnight his time.

Using BlueJeans Events (formerly Primetime)

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Recurrent calls
  • App usage
  • creating new meeting using the app
Yes - It's easy to call into meetings using the mobile App, however it's not as easy to get the contacts from different emails to create new meetings using mobile APP.

Comments

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