BMC Track-It!
December 20, 2018

BMC Track-It!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Track-It!

BMC Track-It! has been used by our company for over eight years. We use it to keep track of our day to day requests for support by all of our users and also use it as a tool to help us do annual reviews for our technicians. In addition, since it has mobile access, tech are easily able to update the status of their tickets in real time as they complete them out in the field.
  • Integration into Exchange to access email.
  • Great Reporting.
  • Easy to use web-based app to create, log, update, and close tickets.
  • The inventory client does not work well. Extra overhead that is not needed.
  • Change control could use improvement.
  • The application seems to be a stepchild within BMC after it was purchased. Rare updates for the product.
  • Throughout the past eight years, Track-It! has helped our department gauge salary increases and even the ability to perhaps downsize if need be.
Track-It! is perfect if a company only wants to keep track of tickets, assign them to technicians, and report off of that data. I would not recommend to use the other components that have within the product (purchasing, training, KB, etc.) is perhaps not worth implementing. There are other products that do this better.

BMC Track-It! Feature Ratings

Software and hardware inventory tracking
5
License management
5
Asset lifecycle monitoring
5
Contract management
5
Asset relationship management
5