BMC Track-It: not just a ticketing system
May 01, 2019
BMC Track-It: not just a ticketing system
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Track-It!
BMC Track-It was used at one of my previous companies as the main IT Service Desk solution for a few years. It was used only by the IT department.
- Easy implementation and usage.
- Help desk tickets tracking.
- Assets management and network scanning features.
- Option to create sub-tickets for the main ticket or project and assign to different technicians.
- In my experience, we had performance issues that required restarting software services.
- The desktop app worked with a lot of errors and very low performance.
- Inventory module wasn't working very well. Hope in the most recent version it is fixed.
- Would be awesome to have project and change management modules.
- I inherited that solution from a previous IT team and after a while, we made the decision to change the solution, so there is no ROI in my particular scenario.
- Performance issues increased time for ticket resolution.
BMC Track-IT has great flexibility that ManageEngine and Spiceworks don't have, however, Spiceworks is absolutely free and for just a help desk ticketing system is a very solid solution. ManageEngine and ServiceDesk Plus have different modules that could help in different IT aspects and have better user and technician interface.