Item: Genesys DX (discontinued)
Rating: 8
Author: Umar Delvi

Overall Satisfaction with Bold360

Use Cases and Deployment Scope

We at Betsol use Bold360 as a communication tool to interact with our Clients. This is the initiation point of our business. Bold360 makes it easier and more comfortable to work with multiple clients simultaneously. The data that is particular to each client is presented independently. The Bold application is, however, much more efficient than the Bold360. Simple issues, such as a URL given to the client is shown in a text format instead of a hyperlink. The refresh rate of Boldmakesmake the automated welcome statement go multiple times automatically. This is a major discomfort. However, this does not happen in the Bold application.

Pros and Cons

Pros

Easy access to the clients' information
Easy login method

Cons

Bold360 refreshes automatically and the welcome statement goes thrice in the middle of the session.
Sessions get disconnected automatically.

Alternatives Considered

This the first chat based tool that I have been working on. So, I would not know about other chat tools or websites.

Likelihood to Recommend

Bold360 is best used where chats are the main medium of communication. It does not need any storage space or a specific operating system to work with as it's a website, and it works well with Google Chrome.

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