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Bold can be better
November 02, 2019

Bold can be better

Srinivas Rao | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bold360

Bold360 is being used by one of the departments, and unfortunately, most of them have shifted to the desktop application.
  • It is colorful.
  • Canned responses are integrated without custom made responses.
  • Toggling between chats are good.
  • It should not be on a Browser, the stand-alone application is required.
  • The information is jumbled up and too confusing.
  • The graphics occupy a lot of space.
  • I do not make that decision.
We always used Bold Chat prior to Bold360.
It is user-friendly and does not get stuck like the desktop one does at times. It is web-based so you can use it and log in through any browser. There is a large scope of improvement. Best is to improve the desktop version as I think that is Bold's identity.