Overall Satisfaction with Bold360
Bold360 is used in our organization to communicate with the merchant and customers via chat. Yes, it is used across the whole organization. We address the customer and merchant issues with the help of Bold360.
- Navigation part is nearly good. Very easy to handle.
- Bold360 is very user-friendly so that a non -techie can also access it very easily.
- Bold360's look is very good, different fonts and colors give us a fresh view.
- Bold360 needs some improvement in the comment box. Like sometimes it is different to change the font.
- Bold360 multitasking can be improved.
- Some hard parts are accessing the information via Bold360.
- By fast responses, the customer satisfaction rate has been increased by Bold360.
- There are some difficulties in multitasking and it sometimes reduces the response time.
- In the business point of view, it helps us to create more excellence in our work.