Overall Satisfaction with Bold360
We use Bold360 for the website and customer service of our rehab clinic group in Germany. We use the technical solution for our digital help center with a bot and our multichannel customer service. We decided to use it to provide our potential customers with even more targeted support in answering their very individual questions and to relieve our customer service staff.
- The knowledge database and artificial intelligence answer many questions without the intervention of the service staff
- The analysis functions give us a good picture at any time of which contents we still need to improve or make available again.
- The Agent Workspace facilitates work in personal customer consulting by bringing together all channels
- The creation and display of the decision trees in the backend could be made a little more userfriendly
- Customer engagement could be increased
- The self-service rate is very high (previously we had to have staff do every consultation)
Do you think Genesys DX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys DX (discontinued)'s feature set?
Yes
Did Genesys DX (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys DX (discontinued) go as expected?
Yes
Would you buy Genesys DX (discontinued) again?
Yes