Overall Satisfaction with Bold360
Bold360 is used by our customer service department, so reliable that the team has got used to it now.
- We implemented it very easy.
- Saved time.
- Easy to use and understand.
- Reporting should have been a bit more easy.
- It provides easy access to information for all our team members on one location.
- Reduces AHT etc.
Do you think Genesys DX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys DX (discontinued)'s feature set?
Yes
Did Genesys DX (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys DX (discontinued) go as expected?
Yes
Would you buy Genesys DX (discontinued) again?
Yes