Bold360 best tool
June 11, 2021

Bold360 best tool

John Solitario | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bold360

Bold360 is used by our customer service department, so reliable that the team has got used to it now.
  • We implemented it very easy.
  • Saved time.
  • Easy to use and understand.
  • Reporting should have been a bit more easy.
  • It provides easy access to information for all our team members on one location.
  • Reduces AHT etc.

Do you think Genesys DX (discontinued) delivers good value for the price?

Yes

Are you happy with Genesys DX (discontinued)'s feature set?

Yes

Did Genesys DX (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Genesys DX (discontinued) go as expected?

Yes

Would you buy Genesys DX (discontinued) again?

Yes

Have not found best resolutions so far as we have gotten from Bold360 support team. They are always so alert and supportive.
I would say, you do not need to be that technical to understand and use it, it also saves ample of time with best results saving AHT.
They have the best support team overall with a good product as we have hardly contacted the support team and whenever we did it was a quick resolution.