Store knowledge of employees and customers and secure it for the company
May 12, 2021
Store knowledge of employees and customers and secure it for the company
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bold360
In this step Bold360 is integrated [with] our B2B online shop to support our customers. We use the FAQ Center and side widgets. We are still testing the Agent Center and API integration.
- Integration
- User friendly for the team
- Cross over functions
- Self services for the admin.
- Use as a Product FAQ in each product website with rating.
- Better customer service 24/7
- Seamless customer communication online / offline
- Better accessibility call center
Do you think Genesys DX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys DX (discontinued)'s feature set?
Yes
Did Genesys DX (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys DX (discontinued) go as expected?
Yes
Would you buy Genesys DX (discontinued) again?
Yes