Bonterra Case Management Software does not disappoint!
December 18, 2024

Bonterra Case Management Software does not disappoint!

Melissa Bouldry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Bonterra Case Management

Pros

  • Enhances our ability to support clients effectively, ensuring they receive the comprehensive care they need during challenging times.
  • Allows me to spend more time actively listening to clients vs. trying to document the interaction simultaneously.
  • Bonterra Case Management allows me to keep track of client progress and allows my boss to generate reports for stakeholders.

Cons

  • It automatically forces me to create a duplicate VOCA form for every program enrollment.
  • There should be more options to choose from under Case Management Services Provided.
  • Under SEARCH, the Individuals tab and the Shelter Program tab take you to two very different folders. I do not understand why the contents of these folders cannot be together as one.
  • Bonterra Case Management allows each of the employees at my organization to find and document information for or about clients quickly and efficiently.
  • Bonterra Case Management allows my supervisor to view all of my progress notes in one place from wherever she is located, vs. having to meet in person to get a better understanding of the status/circumstances of each individual client.
  • Bonterra Case Management has allowed our organization to go completely PAPER FREE!
Family Time has definitely achieved the benefit of scaling program delivery! This is so important, especially for non-profit organizations like ours who depend on grants and government funding to operate. With this new system we are able to pull reports for all aspects of case management service delivery, to show how many clients are receiving our services, what services are utilized the most, and also allows us to separate reports between case management, counseling, and shelter services.
When we were operating mostly with paper files, it was a struggle to provide funders with exact data both for services provided, as well as projections for future clients/services. With Bonterra Case Management we are able to pull reports to analyze trends, measure outcomes, provide insights to improve our services, and accurately project the needs of, and the number of clients we will serve in the future.

Do you think Bonterra Apricot delivers good value for the price?

Yes

Are you happy with Bonterra Apricot's feature set?

Yes

Did Bonterra Apricot live up to sales and marketing promises?

Yes

Did implementation of Bonterra Apricot go as expected?

Yes

Would you buy Bonterra Apricot again?

Yes

Bonterra Case Management has been well suited for me in every aspect of my position as a Case Manager for an Emergency Shelter, it allows me to complete progress notes, service plans, and enter service logs with ease. I cannot think of any specific scenarios or instances when I felt it was less appropriate.

Comments

More Reviews of Bonterra Apricot