Personalizing Marketing Campaigns
June 11, 2018

Personalizing Marketing Campaigns

Pedro Campos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with bpm'online

bpm’online has been critical in CMcadeiras’s digital transformation. Thanks to the automation of marketing and sales processes, it is now taking us hours what used to take days and this is crucial for productivity levels. From a marketing standpoint, the ability to deeply personalized omnichannel communications to strategically target various types of customers, from private to retail, has been a dream. bpm’online encloses a database of customers and their purchasing decisions, making the job of the marketing department truly effortless.

Pros

  • Market segmentation
  • History of all the activities with the Accounts/Contacts
  • Great email tools

Cons

  • More videos explaining some features
Salesforce. Their package is much more expensive.
  • Data segmentation
  • Increase in productivity
  • Better understanding of customer behavior

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