Creatio

Creatio

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.0 out of 100
Top Rated
Creatio

Overview

Recent Reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features

Platform Security (28)

9.4
94%

Drag-and-drop Interfaces (29)

9.3
93%

Platform Scalability (29)

9.1
91%

Platform User Management (30)

9.1
91%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Studio Creatio Free

$0

On Premise
per user/per month

Studio Creatio Free

$0

Cloud
per month per user

Studio Creatio Enterprise

$25

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.creatio.com/studio/pricing?…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Low-Code Development

9.2
92%

Product Details

What is Creatio?

Creatio is a provider of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom.

The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.

  • Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
  • Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom
  • Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom
  • Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom. ​

Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.

All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.

Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases.

Creatio platform is built on a modern technology stack, to offer the maximum degree of freedom to integrate the platform within an organization’s digital ecosystem.


Creatio boasts thousands of customers launching millions of CRM, as well as operational and industry workflows within the platform every day in 100 countries. Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio also states they have long-lasting relationships with organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.

Creatio Features

Low-Code Development Features

  • Supported: Visual Modeling
  • Supported: Drag-and-drop Interfaces
  • Supported: Platform Security
  • Supported: Platform User Management
  • Supported: Reusability
  • Supported: Platform Scalability

Creatio Screenshots

Freedom UINo-code designerWorkflow

Creatio Videos

Studio Creatio is a no-code platform to automate workflows and build applications with maximum degree of freedom.
Sales Creatio is an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.

Creatio Integrations

Creatio Competitors

Creatio Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac, Windows Server
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, Dutch, Portuguese, French, Czech, German, Russian, Italian, Polish, Hebrew, Ukrainian, Indonesian, Vietnamese, Arabic, Thai, Romanian

Comparisons

View all alternatives

Frequently Asked Questions

How much does Creatio cost?

Creatio starts at $0.

What are Creatio's top competitors?

Appian are common alternatives for Creatio.

What is Creatio's best feature?

Reviewers rate Platform Security highest, with a score of 9.4.

Who uses Creatio?

The most common users of Creatio are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (66)

Ratings

Reviews

(1-25 of 52)
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Jacob Grabowski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used Creatio to manage all our marketing and sales activities, from lead generation to contract conclusion. Creatio is also our reference tool for our service desk and customer ticket tracking. Other needs, such as time-tracking and management of some projects, are also done with Creatio. Creatio has become a reference tool for our company, and more needs are being addressed thanks to its low-code/no-code capabilities.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We started using Creatio as a sales tool in our business; however, it is now being used for other areas of our business. We use it for marketing plans and budgets and also run our Quality Management System on it, which we are audited on. We have found it so useful that we are also now setting up the service side so our operations team can also use it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio is used company-wide, but our team leverages system capabilities to manage internal projects. We build efficient project management workflows incorporating all the milestones from the kick-off to delivery using no-code technology. With Creatio, we can maintain project documentation, track team performance and manage customer communication within one system.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio helps us manage our marketplace operations. We can easily collect and store our customers' information, track their website behavior, and personalize marketing communication. Once the customer makes a purchase on our website or via the mobile application, the system automatically creates order and assigns it to the responsible agent. Creatio helps our sales team efficiently process orders and transfer them for delivery.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio provides a single customer view and helps us manage customer-facing processes from lead management to client assignment and onboarding. By integrating Creatio with a range of our in-house applications, we achieved a unified digital ecosystem that improved collaboration between different departments and boosted operational efficiency.
Score 9 out of 10
Vetted Review
Verified User
Review Source
In my organization, Creatio is mainly used in the sales and marketing departments. Based on my experience, Creatio has enhanced a positive impact on revenue maximization by managing and automating sales processes and workflow.
Score 10 out of 10
Vetted Review
Verified User
Review Source
With Creatio, we manage our sales and marketing processes within our organization. The system stores all customer information, communication history, and helps to manage orders. In addition, we run personalized marketing campaigns that boost customer engagement and increase sales. The system also helps us track sales reps’ KPIs, define areas for improvement, and work on employee development plans based on the results achieved.
Oleksandr Torlo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I knew and used this service even when it was Terrasoft CRM, then BPM.online, and now it became [...] Creatio. The product has undergone a good transformation, and at the moment, it is one of the best domestic CRM systems, even for small companies. When in the company where I work, there was a question of choosing a CRM system for working with clients. We tried several and opted for [...] Creatio. The system serves as an excellent management tool for tracking B2B customers, from leads to repeat sales.
Алексей Грицаюк | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Creatio as a service desk solution to process customer and internal user requests. Custom workflows enable cases to be [assigned] to a responsible agent according to the type of service required. The integration with our ticketing system allows us to manage ticket returns easily. Through hot spot integration, we collect customer information. Beesender chatbot interacts with our clients and connects them with the right agent. In addition, customizable dashboards help us analyze service efficiency.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Creatio for sales process automation across several business divisions. From initial interactions to a sale and order execution - every step of the customer journey is automated with Creatio. The 360 customer view allows us to track customer communication history, and sales forecasting capabilities help us plan sales volumes. In addition, we have created custom sections to manage construction objects and utilize tailor-made dashboards to monitor sales team productivity.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The platform is a centralized solution for multiple company departments. With Creatio, we keep track of customer interactions and manage sales and service workflows. Having a unified client profile helps us serve our customers better. The system also allows us to monitor the team workload and performance by using the dashboards and reporting.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio is an integral part of our digital transformation process. The system is being used for sales management, customer service, and marketing automation. Enabled with no-code tools that Creatio provides, we’ve customized the system and now it perfectly matches our business needs. With the system, we built efficient workflows that substantially boost team productivity.
Victoria Lisina | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Creatio to manage trade marketing processes. The system allows us to store all the information on our key accounts and track customer touchpoints in real-time. Custom dashboards give us information on the activities' results and help make data-driven decisions for our promo plan to be more effective.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio helped us automate a large number of customer-facing operations across the entire organization. The low-code technology helped us configure the platform so that it easily mirrors the desired process scenarios. It was easy to integrate Creatio with third-party solutions to create a unified IT infrastructure within our company.
German Delgado | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio is used by our sales and marketing teams. We customized the platform and built workflows that help complete all the tasks quickly. Single customer view and data-driven analytics enable us to operate more efficiently and increase conversion rates.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Creatio is being used in our organization to manage sales and marketing processes. Through integration with our ERP and accounting software, we received a unified digital environment contributing to the efficiency of our operations. The platform helps us manage opportunities, generate quotes, and build reports. We send out newsletters and event invitations to our customers through Creatio and monitor event-related analytics.
November 11, 2021

Exceptional service

Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio helped us automate business development activites. The system serves as a single database for the company’s sales team, containing all the data for all the buildings we’re pursuing. In Creatio, we manage opportunities, track their stages, and calculate estimated revenue. Custom dashboards allow us to monitor team efficiency and make informed business decisions.
Score 9 out of 10
Vetted Review
Verified User
Review Source
All of our company is using Creatio to manage our sales pipeline from Lead to Order. Our old system wasn't capable of providing us with the features like enhance Leads, create estimations for customers, or print out orders like Creatio is offering. With the help of the tool, we made a lot of spreadsheets obsolete and [it] improved our overall process mindset. We also keep track of all of our client communication and interactions, so everyone is always up to date and on the same page.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Creatio implementation helped us digitize and streamline the internal contact center. We increased the efficiency of the internal service desk by automating such processes as case categorization, auto-assign of requests based on the request[ed] category, [and] task delegation. Built-in tool for service quality evaluation helps us monitor feedback and constantly improve service level.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio helps our sales and marketing teams create very tailored workflows for each use case. Its low code + no code platform enables our business users to configure the CRM and marketing automation solutions as they see fit helping us save time and increase efficiency. We were using Salesforce as our CRM before and were struggling to create workflows without getting technical employees involved. We now also have CRM and marketing automation under one platform which increases the types of workflow we can create with one source of truth.
November 06, 2021

Creatio review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Creatio for all our business processes. It is used mostly by [the] sales team, but the whole organization has access to it. There are more than 100 people in sales now and with Creatio we created automated workflows which help our organization run fast and smoothly.
Naveen Gabrani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Creatio as a CRM. We use it to track leads and opportunities pipeline. We also generate reports for management based on data. We use Creatio to manage meetings with clients. The software is used to track the customers and their employees. The stages of opportunities are tracked through Creatio. We also use [the] web to lead feature[s] to generate leads through the website.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Creatio is helping my organization to align the company's employees along with our clients. It mainly addresses the problem of organizing all the data system so that it is easily accessible for everyone. Creatio is also helping us [with] the following things: Calendar/Reminder System, Email Marketing, Internal Chat Integration, Lead Qualification Marketing, Automation Task Management.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Creatio to keep the history of all client interactions in a single place and automate customer-facing processes. We orchestrate sales process across several sales teams by building custom workflows for every department. The system is configured to guide users through every stage of the sales process. Creatio gives us the possibility to track teams' performance and generate reports based on the aggregated data.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our entire investment organization uses Creatio for our CRM. We replaced Salesforce with Creatio earlier this year. We use it to keep track of all of our new leads, pipelines, team activity and outreach.