November 20, 2014
Score 10 out of 10
Brainshark Rapid Learning
Overall Satisfaction with Brainshark
We use Brainshark Rapid Learning as a way to train our employees and track their scores and completion progress. We also use it to track recertification points. It's used across our entire organization, and has saved us significant time. In utilizing this product, we are able to train 1,400 employees without having them travel to our corporate office.
- The reporting options in Brainshark are incredibly important to us. In our industry, we have to follow state regulations for training, and part of those regulations dictate how we track training completion and scores. Brainshark tracks all of that for us, ensuring accuracy and ease.
- The creation of courses and presentations in Brainshark is very intuitive. Once their customer representatives have walked you through the process, you've got it. We were able to jump right in and begin creating our own training courses.
- Brainshark tech support and customer service are incredibly prompt and helpful. The moment you send in a question or concern, they begin addressing it right away. We've yet to have an issue they couldn't handle.
- So far, any time we've had suggestions for improvement, Brainshark has addressed them and made them happen, so I currently don't have any suggestions for something they could do differently.
- We have found it easier to provide continuing education for our employees. Monthly Brainsharks enable us to address issues and concerns quickly and distribute that information instantly. With this constant training, our employees are better at their jobs and can provide better service.
Brainshark has been exactly what we needed when we needed it. It is easy to use, and is an effective training tool. The ease of use and comprehensive reporting options are reasons why we will continue to use Brainshark for years to come. Brainshark constantly updates and creates new services, so I'm sure there it will always be useful to us.
Brainshark is well suited to both advertising and training. Currently, we use it exclusively for training. We find it very useful to enable IP restrictions. This allows us to put proprietary information on Brainshark and guarantee that only our employees will be able to view it. Security is excellent and tracking and reporting are spot on.