Overall Satisfaction with Brainshark
We use Brainshark Rapid Learning as a way to train our employees and track their scores and completion progress. We also use it to track recertification points. It's used across our entire organization, and has saved us significant time. In utilizing this product, we are able to train 1,400 employees without having them travel to our corporate office.
- The reporting options in Brainshark are incredibly important to us. In our industry, we have to follow state regulations for training, and part of those regulations dictate how we track training completion and scores. Brainshark tracks all of that for us, ensuring accuracy and ease.
- The creation of courses and presentations in Brainshark is very intuitive. Once their customer representatives have walked you through the process, you've got it. We were able to jump right in and begin creating our own training courses.
- Brainshark tech support and customer service are incredibly prompt and helpful. The moment you send in a question or concern, they begin addressing it right away. We've yet to have an issue they couldn't handle.
- So far, any time we've had suggestions for improvement, Brainshark has addressed them and made them happen, so I currently don't have any suggestions for something they could do differently.
- We have found it easier to provide continuing education for our employees. Monthly Brainsharks enable us to address issues and concerns quickly and distribute that information instantly. With this constant training, our employees are better at their jobs and can provide better service.