Are you looking for a tool to manage online care? Brand Embassy might be interesting for you.
Ondřej Ullmann | TrustRadius Reviewer
Updated August 22, 2016

Are you looking for a tool to manage online care? Brand Embassy might be interesting for you.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Brand Embassy

  • Thanks to Brand Embassy we are informed about any mention about our brand in online discussions, not only on our social network profiles.
  • We appreciate that we can create private notes to the customers comments. Therefore, all members of our team are ready to respond appropriately.
  • Brand Embassy is able to make synoptic reports, which are very useful for us.
  • It is good that customer history is available for every user.
  • For some users can be limiting work in Brand Embassy on mobile device.
  • The application does not fully support Google+ (BE supports only company's posts).
  • + We can fully monitor every mention of our brand.
  • + We are able to respond faster and more accurately (thanks to customer history)
  • + As more employees can work all at once, we can solve more posts from different sources immediately.
Brand Embassy is mainly customer care tool, not publishing tool. However it contains simply tool for publishing (with planning posts).
Brand Embassy monitors our social channels and key words about company across social networks and online discussions. Data are collected quickly and usually accurately.
If you need to manage more profiles on different social networks or if you have profiles with many fans/followers, you should definitely try a tool such as for example Brand Embassy.

Using Brand Embassy

In my opinion Brand Embassy provides the most complete functions for customer care on social networks and other online discussions. Brand Embassy is flexible and often adds new features.

Brand Embassy Support

The answers are fast and accurate. In case of problems with BE the communication is quick and clear.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - We are satisfied with solution time.