Do you want your customers to praise you on social media? This is the tool.
December 21, 2017

Do you want your customers to praise you on social media? This is the tool.

Paweł Tkaczyk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brand24

I am using Brand24 to monitor mentions on social media for me and my customers. The implementation process is straightforward and the customer service is outstanding. Brand24 alerts me whenever the name of my company (or my competitors, or my product) is mentioned so I can reply to the comment instantly. It also shows me the “influence score” of the person I'm talking to.

Pros

  • Excellent customer service
  • Quickly monitor mentions of your brand on social media
  • Quick to set up

Cons

  • I'm satisfied on all fronts.
  • Works wonders for you online image.
  • Allows you to provide the proactive customer service.
3 - CEO, marketing manager, social media manager
It's great for monitoring your brand. If you want to look for customers, just set up a project to monitor for the keywords used in your product or service. You'll be amazed how many customers you can get.

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