Reviews (1-9 of 9)
- Brand24 is very user friendly and you don't need a lot of technical knowledge to use it.
- I've had very good experience with the customer support team to solve any technical issues.
- There should be a lower price point so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.
- There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.
- The interface of Brand24 is extremely easy to use and easy to understand for beginnings or mid-level emoloyees
- The results in Brand24 are organized clearly in buckets that you can either PDF or download the raw data
- Brand24 looks at several social platforms rather than just 1 or 2, like some other tools are limited to
- Other metrics like follower growth or changes in engagement rates would be more beneficial
- Tracking web conversions / app downloads if possible
- More in depth sentiment analysis
- Tracked negative sentiments
- Had a broad scope of social media tracking thru various popular apps and websites
- Allowed you set up instant triggers to find post that submitted very recently
- The user interface was confusing. I had to reach out to support for help, and I'm a pretty tech-savvy person to begin with. Support resolved my issue.
Brand24 Scorecard Summary
Brand24 is an online monitoring application. The application allows users to identify and analyze online conversations about their brands, products and competitors. Users can track and engage in online conversations that are relevant to thier business. Brand24 gives users instant access to mentions about their brand across the web, from social networks to influential publishers.
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Brand24 Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Brand24 Technical Details
|Mobile Application:||Apple iOS, Android|