Amazing value and super customer service
January 17, 2024

Amazing value and super customer service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brevo

Brevo has been a high-quality, affordable option in creating a newsletter for my business and working synchronously with a small team. I did some extensive research of the options for CRM suites online, and I think Brevo is one of the best options out there. The value for the price you pay is difficult to beat, as many services charge 2, 3x or more for a similar product.Beyond the dollars, I'd like to share an interaction that especially convinced me of Brevo and it's dedication to businesses and creators. I had a rather specific question during signup, and upon submitting my query, the Brevo support team almost immediately emailed me a detailed reply that accurately answered the question. No formulaic response, no "Thank you for your request - someone will be with you in 3-5 business days" - they took the time to understand my issue and gave me a perfect explanation inside of 24 hours. That level of customer service is truly appreciated in this day and age, and it can make a customer for life. I'm looking forward to growing further on the Brevo platform!
  • Affordable pricing
  • Excellent customer service
  • Multi-user access
  • Business signup page could be slightly more clear
Brevo is perfect for smaller creators or people with an audience. I believe it's also ideal for small businesses, and very likely larger businesses, too. Although I expect Brevo to grow substantially, it's nice to see them establishing a clear line of communication with their customers. I was able to ask a detailed question and receive a similarly response from a Brevo employee very quickly. With larger CRM services, that is not a guarantee. It made me feel that Brevo cares deeply about their customers and wants to create the best environment and experience for them.