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Brevo

Brevo
Formerly Sendinblue

Overview

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…

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Recent Reviews

A good tool!

10 out of 10
April 12, 2023
I need an easy and quick tool to send my company's newsletter and SendInBlue is perfect!<br>You can drag and drop sections and …
Continue reading

Very Good Service

10 out of 10
April 05, 2023
Sendinblue is a very efficient tool when it comes to marketing Mailing. The forms that can update the contact information are very useful …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Email deliverability reporting (168)
    7.4
    74%
  • WYSIWYG email editor (117)
    7.4
    74%
  • Standard reports (125)
    7.3
    73%
  • List management (126)
    7.1
    71%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Brevo, and make your voice heard!

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Pricing

View all pricing

Free

$0

Cloud
per month

Lite

$25

Cloud
per month

Premium

$65

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sendinblue.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

SENDINBLUE DEMO (MASS MAILING)

YouTube

Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak

YouTube

SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]

YouTube

SendInBlue Review and Demo | SendInBlue Tutorial

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7
Avg 8.0

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.3
Avg 7.7

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

7.5
Avg 8.2
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Product Details

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Brevo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Standard reports

Pre-Send Testing Features

  • Supported: Link Tracking

Additional Features

  • Supported: Marketing Automation
  • Supported: SMTP (Transactional) Email
  • Supported: SMS Messaging
  • Supported: Responsive Email Design Tools
  • Supported: Import Your Own HTML Design
  • Supported: Email & Phone Customer Support
  • Supported: Excellent Deliverability
  • Supported: Unlimited Contacts
  • Supported: Customizable Sign-up Forms
  • Supported: Advanced Contacts Segmentation
  • Supported: Advanced, Real-Time Reporting
  • Supported: Hard Bounce & Unsubscription Management
  • Supported: Pre-Schedule Campaigns

Brevo Screenshots

Screenshot of Marketing Automation - DashboardScreenshot of Marketing Automation - Sample WorkflowScreenshot of Sample Email Campaign ReportScreenshot of Integrations and Plugins

Brevo Video

Explore the SendinBlue Campaigns area. It’s where you can: create, send and track your marketing campaigns, design new email templates, manage and grow your contacts, and much more! Don’t have a SendinBlue account yet? Learn more and create your free account at: https://www.s...
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Brevo Integrations

Brevo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobally Supported
Supported LanguagesEnglish, French, German, Italian, Portuguese, Spanish

Frequently Asked Questions

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Mailchimp, Constant Contact, and Campaign Monitor by Marigold are common alternatives for Brevo.

Reviewers rate Dashboards highest, with a score of 8.

The most common users of Brevo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(213)

Attribute Ratings

Reviews

(1-25 of 132)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Brevo is the best platform to do email marketing by designing campaigns. I did email marketing and it helps in an effective and efficient way. It helps our organization to achieve its marketing goals and drive sales, which is a key benefit for any business in email marketing activities. Its segmentation feature I really like because it is user-friendly and helps to create database segments on the basis of different industries.
  • Designs Email Marketing campaign by the help of different types of templates.
  • Email can be scheduled at different timing and provides suggestions to the user about the best suitable time to run campaigns.
  • Maintain records of each campaign by providing reports. i.e., Click percentage, open percentage, soft bounce and hard bounced emails, etc.
  • Segment feature helps to create a customer database on the basis of different industries.
  • Best schedule timing should also be available in free version.
  • User should allow to change serial numbers of the campaigns.
I had to design lots of email campaigns and run them according to the marketing calendar, so Brevo really helped me out. I made multiple campaigns in 2 to 4 days and scheduled them according to our marketing calendar. It also helps me out when I have other work to do I can save campaigns in a draft folder.
Anjie Lees | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Brevo for everything!
I maintain my contacts, Email Marketing, Email Automation, and Booking Meetings - managing my calendar and the CRM Sales Funnel, it also integrates with my email.
The product is awesome and so is the support... what more is there to say.
I was having a look at HubSpot and they charge $500 per month and I am currently paying $75 per month with Brevo.
It has been quick and easy to get up and running. My only wish is for an app so I can manage my contacts on the go.
  • Meetings - syncing with my Google Calendar as well as reminders
  • CRM - Sales Pipeline
  • Email Automation
  • API Integration
  • An App pretty please
  • Mobile Responsive design - its very hard to use on my phone
Anyone who wants to better manage the front end of their business - Marketing and Sales in a complete system. I forgot to mention the chat and the visibility of where my clients have already been on my website. It means I have complete visibility of where they are up to and how I can help them best.
Roy Haverkotte | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are considering Sendinblue at the moment as our main program. Untill now we use it for our mailings by e-mail and whatsapp. We are waiting on current developent of SIB in the new conversations vs emailing.
  • E-mails by mailing to customers
  • Taking care of avoiding spamlists
  • Email management
  • Layout and workabillity of the whole program
Sendinblue is well suited for companies looking for mailing and contact management. The program is very easy to use and is fast and understandable. Recent developments added WhatsApp mailings, conversations, meetings to the program making it a more complete suite of tools. They need to get a finishing touch on their layout and workabillity to make this a really great tool. Although there are quite a few struggles to tackle for them we still think the program is worth looking at. In May this year their pricing and fee strategy will change.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We were faced with the challenge that our previous provider had adjusted its business model and reduced the number of contacts in our tariff. This put us on a new search and directly highlighted the first feature of Sendinblue positively: No limitation to contacts, but to sent emails. So basically a traffic-based billing, which is very convenient for us. We use the software to generate newsletters and marketing automation campaigns for customers generated from our WooCommerce store. Special challenges as an online store in Germany are data protection and users' rights to information.
  • Compliance with GDGVO/GDPR
  • Very good usability
  • Server Location in Europe
  • The support could be a little faster.
  • The WordPress / WooCommerce plugins could be revised.
  • There is no plugin to bring product data into the system, for example to generate products in the newsletter. These have to be built manually.
Very many of the other providers place little importance on GDPR compliance, server location, security and information requirements. This is very well solved here. As a company in Germany, we have very strict regulations regarding the handling of customer data and Sendinblue places much more value on this than other providers. I would describe the functions as standard in the industry, but with very good usability and well thought out. The templates are also very nice. Very nicely solved is the possibility to use the service as SMTP service for transactional mails and also the preview and documentation of new mailings are very good!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have been using Sendinblue as a reminder to our costumers. Once they are in our website, they will get a popup hosted by the store's company asking them if they would like to receive a descount coupom as a reward for exchange their email to receive our promos and if so, they agree to receive our marketing emails.
  • create easy emails
  • create lists so we can separate our costumers by the newest to oldest, giving them different emails
  • schedule our sales in one click
  • the new whatsapp function, we are testing them now
  • the drag and drop creative panel isnt functional
  • portuguese panel
  • less taxes to brazilian brands
i guess for the one whos beginning sendinblue have great free options that can help to improve a lot of the sales, i feel bad when my emails are marked as spam but i guess its just the subject and not sendinblues fault. i have problems trying to make my templates on my iphone and ipad as well, its not very responsive
April 12, 2023

A good tool!

Score 10 out of 10
Vetted Review
Verified User
I need an easy and quick tool to send my company's newsletter and SendInBlue is perfect!<br>You can drag and drop sections and rearrange the email in a fully customizable way. It is very simple to create an eyecatching massage for your customers and keep them updated with something less boring than a regular email.
  • Drag and drop
  • Mailing list
  • Email management
  • Provide a plan for less than 20.000 email per month
It's good to manage mailing lists and newsletters in an easy and quick way. It allows you to manage all your contacts and spli them in categories for all your needs. You can create really cool newsletters that won't bore your readers, keeping them engaged and more likely to stay.
Massimo Deidda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I help some people manage their communications with their free accounts. In particular, an association that deals with teacher training. They are not power users and most of them like the GUI to be in Italian. A greater interaction with Google Documents would be interesting, but maybe it is already possible with paid accounts?
  • Extensive free service
  • Easy email builder
  • Quick reports
  • Better layout customization
  • Easier mailing automation
  • Integration with Google Docs
We used SendinBlue to communicate, with a single email, the links for some lessons on ZOOM to subscribed contacts with a Google Form, it was challenging but it works! We have seen that there is the possibility of creating a custom form in Sendinblue for collecting contacts, but it turned out to be a bit more complex. The localization in different languages was very convenient, which allowed even the less experienced to set up the job.
April 05, 2023

Very Good Service

Nelson Antunes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Sendinblue is a very efficient tool when it comes to marketing Mailing. The forms that can update the contact information are very useful and it allows you to keep your database updated. All the tools are very easy to set up and use and the e-mail stats are easy to cross. The pricing table makes it a tool that everyone can use for every stage of business development.
  • Updates contact information automatically
  • Marketing automation is easy to set up
  • E-mail design is easy to produce
  • Would be interesting to possibly get the stats via JSON page
For us, it is very important to know who is reading our e-mails and what links were clicked in real-time and update the contact information accordingly. Sendinblue's tools allow us to do that very quickly and efficiently automatically so it is a time-saving service that we recommend.
April 04, 2023

Worth it

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Sendinblue to send emails to our clients.
  • It's very easy to use, even for the ones who have no experience on direct email campaigns.
  • Their website loads very quick which make things less stress.
  • Easy to track information with external tools like Google
  • To create a list is very simple! But once you have deleted one theres no way to undo it. It'd be good to allow users to undo actions, or keep the deleted lists on a trash for a while
We were using a different system before where things were very complicated to manage. Sendinblue have made our lives easier from the moment we set up the account. In addition, I would like to highlight they have competitive price.

For the other hand, I do think there would be a way to go back in case you have deleted a list. This happened to me once, and their team informed there's nothing they can do.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use Sendinblue for our newsletter campaigns and our user experience automation actions (welcome pack, satisfaction...).

Today, Sendinblue fully responds to our customer loyalty issues and to the sending of generalized prospecting campaigns in order not to overload our customer CRM.This tool allows us to create simple automation actions and A/B testing to improve our performance.
  • Email Automation Workflow
  • List segmentation
  • Email Design
  • Free picture
  • User access : Manager and user account without extra cost
  • Template list Design (with thumbnails)
  • Main Menu
The tool has 98% of the features needed to run successful email campaigns without the need to spend too much money. In addition, it is easy to use, with a simple but effective interface!Before using this email I tested: Mailchimp (10 years), Sarbacane (2 years) and look at the competition and its economic model (cost vs function) is according to me the most attractive. Finally, I find the interface of creation of template really simple and complete. Sometimes some small problem of display.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Basically we sendinblue for email marketing purpose, since inception it has very working very smoothly, if you are start marketing as SME, you are at the right place for your marketing, it is cost effective and has clear policy for plan and pricing, the plan shows on the website and same has been charged by them
  • Effective for SME business
  • Very Useful for Small and Medium enterprise
  • They change IP's for good email deliverablity
When it comes deliverablity, it has awesome experience, the only con is if you open multiple windows for campaigning, it stucks some times because of which have 9 out of 10
Darcy Knapp, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Sendinblue to help our clients manage their email marketing, it is a very user friendly platform and my staff is able to create and implement emails with ease. Our clients are always looking for a cost effective way to achieve top of mind awareness and Sendinblue provides a great method to reach their customers on a regular basis.
  • Organizes Contacts
  • Schedule delivery dates
  • Track open rates
  • Templates could be more robust
Sendinblue is very easy to implement and our clients that outsource their sends to us, find that the time to create/send their emails is very minimal so they can afford to have us send on a regular schedule (weekly/monthly). Sendinblue is well suited for clients with large segmented email lists.
Norbert Ziegert | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Sendinblue as an email tool to inform our customers, potential customers and target group with information about our topics security, defense, disaster control, energy & raw materials as well as advertising, PR and design.
  • Easy to use
  • Variable design
  • Good overview
  • Improvement in design/shaping.
  • More influence in design/shaping.
Simple operation. Fast and convenient Links are not displayed as original link, but always with !attachment. As a result, some web pages are not accessible through the specified link in the mail.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Sendinblue for the post-sale of my brand. Solve the communication and we can have better service and closer to our customers. It's easy to use, good templates and adjusts to the needs we have at the communication level. We have no more than 300 clients, so, Sendinblue is perfect to share news, tips and that kind of information for free.
  • good templates
  • easy to use
  • free
  • area of verification
  • more types of templates
  • use videos
It's perfect to use in my brand. Easy, clear and good presentation. Works perfect to send in time.
March 14, 2023

Makes emailing easy

Arzela Lestarquit | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Sendinblue for emailing purposes : external and internal informative newsletters, new year greetings or invitations to events like webinars on retirement rights, core of our business. The creation of the newsletter is very easy with templates or by creating your own blocs of content, pictures ar easy to implement.
  • Newsletters
  • Templates
  • Statistics
  • Add new contacts to an existing list
  • Download reports
If you do not have the html skills to developp your own templates for emailings, Sendinblue is the answer to your problems ! It is very easy to create an emailing and add pieces to your creation depending on your needs, such as links, images, social networks or footers for example.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Sendinblue for emailings
  • creating emailing templates
  • manage emailing contacts
  • send an email before automatic payment
  • in the management of contacts : include a colum mentioning all the lists a contact is included in
Sendinblue has positively evolved this last year to offer a user-friendly platform. Improvements to ease the use really help to find all the possibilities of the plateform, and create whatever you want to create.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Sendinblue to make emailing campaign to prospect in using crm and organise people who work with me to help to prospect
  • email campain
  • api
  • crm
to make emailing and follow by logs; have prospect/global statistics: Sendinblue is very good
to automate import prospect by api Sendinblue is good
to manage crm and people who work with me to sell: Sendinblue is not very good but not bad at all
Beverly Nickelson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Sendinblue to send frequent emails to customers to keep them apprised of what's new at our store, upcoming events, and highlight products at our webstore. This has allowed us to stay in touch with customers throughout changing circumstance during the past few years and to keep them informed of changes to our business - hours, offerings, etc. We can see a direct correlation between sending an email and an increase in ticket sales and online shop purchases. I also use Sendinblue to send new subscribers a welcome coupon and to create specialty lists for certain product categories based on what links are clicked. Before each event, Sendinblue is helpful for sending out a reminder email with any important details our guests need to know.
  • Easy email design - It's very simple to add pictures, buttons, whatever I need. I like that I can duplicate a previous email and use that as a beginning template.
  • Simple email automation - when someone is added to a specialty list because they clicked a certain product link, I'm able to automatically send them on an email "journey" with a series of emails about that product line.
  • I have several options for customizing my email list - weeding out those who haven't opened an email for a while, etc.
  • I'm a big user of the "undo" function, and while Sendinblue allows me to go back to an earlier version from a few minutes ago, I'm not able to simply undo the last thing I did.
Sendinblue is well suited for someone who sends frequent emails and has the ability to handle a sophisticated email marketing program that includes specialty lists and automated email "journeys".
Eléonore Lluna | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I was looking for an easy and accessible way to send my newsletter to subscribers of my small business. I don't have a lot of programming knowledge, and the newsletter is often prepared by my interns who do not all have the same level of knowledge. My webmaster recommended Sendinblue to me for its numerous features and low cost.
  • Quick sending
  • Detailed statistics
  • Easy layout
  • Free version limited in number of sends
  • More templates offered
  • Improve the email creation platform.
Sendinblue is well-suited for small and medium-sized businesses like mine that want an affordable email marketing solution with a wide range of features. It offers fast sending, detailed statistics, and easy layout, which make it a great option for companies that want to create and send newsletters, promotional emails, and transactional emails.
However, Sendinblue may not be the best choice for companies that have a very large email list, as the free version is limited in the number of sends. Additionally, while Sendinblue offers many templates, some users may find that they are not as customizable as they would like. Finally, the email creation platform could benefit from further improvements to make it even more user-friendly so may be it is less appropriate for really newbie users.
Mohamed Aymen Zarmdini | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Sendinblue for non-profit. We work on various projects through which we want to communicate about opportunities for young and women entrepreneurs. We don't have marketing problems as we send mailing campaigns to a very small database. Our objective is not commercial but rather a public business support service
  • A very ergonomic platform
  • An easy to use platform
  • I think Sendinblue has all the features we need.
Frankly, I recommend this platform to all my colleagues and also our partners. A very interesting and complete platform that allows you to create a mailing campaign in less than half an hour with several features you need. Also the tarif plan offered for a range of different types of services are affordable for merchants how want to market their products and generate income.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have been using another service to communicate with our potential customers for years. I recently moved my list to Sendinblue and saw my deliverability increase, as well as engagement. The editor offered by Sendinblue is far superior and makes it easy to design, preview, and send great looking emails. I appreciate the robust template library.
  • Gorgeous template library
  • Easy to use for all levels
  • The price couldn't be better
  • Make it easier to add a quick contact
  • Remove paid templates
Any small business looking to reach customers via email.
Score 8 out of 10
Vetted Review
Verified User
my company uses Sendinblue to capture contacts from future clients to sell online courses.
  • organizes the flow of messages that will be sent to customers.
  • It is easy to understand to do the email campaigns.
  • it is suitable for digital marketing beginners.
  • So far I haven't found any case to be improved
One of the advantages I found in Sendinblue is that it has the Portuguese language, so it is easier to understand the platform. When you create the welcome message, you can see the visual part of the workflow, so it's more intuitive to learn the process.
February 14, 2023

Sendinblue is nice!

Faisal Darbar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company website runs on WordPress. The transactional emails sent by WordPress have known deliverability issues. Hence, we use the WP Mail SMTP plugin which integrates well with Sendinblue to optimize email deliverability from our company website. Considering the success we have seen with Sendinblue, we also have plans to use their other available features.
  • 300 Free Transactional Emails per Day
  • Top-notch Deliverability
  • Real-time email statistics
  • SMS sending to specific countries fails.
Score 10 out of 10
Vetted Review
Verified User
I use Sendinblue for my email campaigns on behalf of my two clients in the music industry. The product meets my needs perfectly. It is easy to use and the campaign return data is very easy to understand. I recommend Sendinblue. It's a real tool to help you on a daily basis and ensures excellent deliverability of your emails.
  • sending emails
  • template creation
  • ease of use
  • ability to create a template with more graphical elements
  • preview the template without necessarily having to send the template to a test email address
  • have more choice in making templates
Sendinblue is perfect for sending an extensive mailing with images, videos, accompanied by text.On the other hand, Sendinblue is less interesting for sending a mailing with little information. I don't quite understand how to personalise the emails, I don't think it is explained very well.The helpdesk is fortunately very responsive and explains it clearly. Problems are quickly solved.
Score 10 out of 10
Vetted Review
Verified User
I have tried virtually every email marketing softwares out there. Thank God for the day I discovered SendinBlue. For one, you can do your own research but their pricing is one of the best and most fair out there. You can easily manage your contact list and send your email campaigns in peace with no hassle. They even offer easy landing page design which I use for quick RSVP's or data gathering. Anyway, many things I can say but I refer anyone I know to SendinBlue. It's a gamechanger for sure. Take that from someone who has struggled through them all. Name it, I've used it.
  • Easy contacts uploads
  • Amazing and modern design templates
  • Landing pages
  • This is kind of a good thing but annoying at times, if your bounce rate or unsubscribe rate is high they will limit your account
I mean I'm gonna sound redundant but they are the best> If you know a company do share but on all categories: they are b y far the best. Ease of use, pricing, customer service, etc
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