Absolute game changer for an MSP - a must have tool!
December 15, 2020
Absolute game changer for an MSP - a must have tool!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with BrightGauge
BrightGauge is being used across our entire organization in all departments. BrightGauge has been a game changer in terms of accessing real-time data to manage clients, and make decisions on a pro-active rather than re-active basis. BrightGauge also shines a spotlight on any issues so they can immediately be addressed.
Pros
- Near real-time data in dashboards is a game changer for decision making
- Easy of setup of gauges, dashboards and reports makes the product versatile
- Automated scheduled reporting increases visibility and reduces workload.
Cons
- Modifying data sets to bring in custom fields requires an experienced SQL engineer
- Cost when bringing in lots of data sources can be prohibitive
- Limited ability to format gauges and reports
- Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!
- ROI can be difficult to measure specifically on a tool like this, but quicker, easier access to information is key.
- Decrease workload and time in creation of reports has definitely created an ROI.
No comparison between the dashboarding available natively in ConnectWise Manage and what you can easily do in BrightGauge.
Do you think ConnectWise PSA delivers good value for the price?
Yes
Are you happy with ConnectWise PSA's feature set?
Yes
Did ConnectWise PSA live up to sales and marketing promises?
Yes
Did implementation of ConnectWise PSA go as expected?
Yes
Would you buy ConnectWise PSA again?
Yes
Comments
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