Top Rated
About TrustRadius Scoring
Score 8.5 out of 100
Top Rated


Recent Reviews

Good product

7 out of 10
May 21, 2021
We monitor our on-premise infrastructure (VMs, networking devices, EVX machines) with LogicMonitor. We use it across the whole IT …
Continue reading

LogicMonitor in an SMB

7 out of 10
May 17, 2021
We have been using LogicMonitor for network tracking across our 130 stores. We use this in place of a full fledged NOC in order to see who …
Continue reading

LogicMonitor review

10 out of 10
May 17, 2021
Good AIOPS monitoring tool. We are using it for Data Network/Voice/Wireless controllers monitoring for specific client. No need to manage …
Continue reading

Reviewer Sentiment

Positive ()
Negative ()
Learn how we calculate reviewer sentiment


TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Best of Award, Best Of Customer Support 2021
TrustRadius Award Top Rated 2018

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of LogicMonitor, and make your voice heard!


View all pricing

Pro (up to 199 devices)

Contact sales team


Enterprise (200+ devices)

Contact sales team


Website Monitoring

Contact sales team


Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logicmonitor.com/pricing


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is LogicMonitor?

LogicMonitor aims to expand what’s possible for businesses by advancing the technology behind them. LogicMonitor's cloud-based infrastructure monitoring and observability platform helps businesses turn on a complete view in minutes, turn the dial from optimization to innovation, and turn the corner from sight to vision. With automated deployment and configuration for over 2000 technologies, LogicMonitor provides a unified view of infrastructure performance and analytics to help teams rapidly optimize their tech stack.

LogicMonitor provides users a single pane of glass to monitor and optimize the entire tech stack, including:
  • Networks and physical networking gear
  • On-premises and cloud-based servers
  • Cloud and container resources (including Kubernetes)
  • Websites and synthetic transactions
  • Logs and log anomalies
  • Virtualized environments
  • Configuration and CMDB monitoring
  • Applications, operating systems, storage, databases, and more!

LogicMonitor comes with next-gen monitoring features, such as:
  • Automated deployment and configuration
  • Dynamic topology mapping for networks, servers, containers, and more
  • Alert escalation chains and dynamic thresholds for alerting
  • Machine learning and AIOps that includes anomaly detection and root cause analysis
  • Customizable dashboards and pre-built dashboard templates
  • 24x7 live support with real technical engineers

LogicMonitor Features

  • Supported: Hybrid Infrastructure Performance Monitoring
  • Supported: Topology Mapping
  • Supported: Customizable Dashboards
  • Supported: Alert Escalation Chains
  • Supported: AIOps Features (Dynamic Thresholds, Root Cause Analysis, Anomaly Detection)
  • Supported: Cloud and Container Monitoring
  • Supported: Integrations Library
  • Supported: Forecasting
  • Supported: Reporting
  • Supported: 24x7 Live Technical Engineer Support

LogicMonitor Screenshots

Our AIOps features are perfect for enterprises or IT pros using next-gen technology or hybrid environments with cloud and container resources. LogicMonitor makes it easy to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Overview dashboards are great for high-level observability over your entire tech stack. Quickly and easily identify alerts for your most important systems while ensuring the user experience is uninterrupted across the globe.Drill into individual deployments of cloud environments to optimize performance, ensure availability, and monitor costs.Ensure servers and the applications running on top of them are highly available. Rapidly resolve issues and optimize resource consumption for your entire server infrastructure.Remote work and WFH is changing the way that IT teams operate. LogicMonitor remote workforce monitoring ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.

LogicMonitor Videos

Our mission at LogicMonitor is to turn sight into vision. See how monitoring is a powerful tool that can unlock new pathways to growth for your team.
It's more important than ever to ensure your applications, tools and services are available for your remote workforce. Having visibility into the health and performance of these business-critical applications and infrastructures is critical for IT to maintain business continuity.
With LogicMonitor's AIOps Early Warning System teams can proactively prevent problems instead of reacting to them and therefore minimize downtime and slow downs that may negatively affect their business
LogicMonitor offers an ever-expanding library of integrations to bring you out-of-the-box monitoring for the networking devices, applications, databases, services, and other systems and tools your enterprise relies on. LM Exchange provides a centralized view of integrations av...
 Show More
It's more important than ever to ensure your applications, tools, and services are available for your remote workforce. Having visibility into the health and performance of these business-critical applications and infrastructures is critical for IT to maintain business continuity.

LogicMonitor Integrations

LogicMonitor Competitors

LogicMonitor Customer Size Distribution

Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)41%
Enterprises (more than 500 employees)30%

LogicMonitor Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web


View all alternatives

Frequently Asked Questions

What is LogicMonitor?

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

What is LogicMonitor's best feature?

Reviewers rate Implementation Rating highest, with a score of 9.1.

Who uses LogicMonitor?

The most common users of LogicMonitor are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.


(1-25 of 123)
Companies can't remove reviews or game the system. Here's why
Rekha Yadav | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor is being evaluated in our internal labs as the potential EMS and NMS solution. This is being used for Network, Server and Database Monitoring Solution. We are using LogicMonitor for other infrastructure monitoring as well such as VMWare, Cloud Services, MiddleWare, Websites etc.
Internal Monitoring team is the current users of LogicMonitor who are building out solutions for different technologies.
  • Devices and website monitoring.
  • Cloud services monitoring.
  • Alerting and dynamic threshold
  • AIOPS via alert forecasting and data usage forecasting.
  • Application Performance Monitoring (APM).
  • Devices compliance check.
  • Devices automation.
  • Reports limitation.
LogicMonitor is one stop solution for you entire IT infrastructure except Application Performance Monitoring space. if you want to monitor APM stuff then this is not the right tool. It can also do Cloud Services monitoring for AWS, GCP, Azure. You can also do Selenium based synthetic monitoring via LogicMonitor apart from basic devices fault and performance monitoring.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use LogicMonitor to monitor all of our client network devices and virtualization hosts. This product allows us to react to issues immediately and identify problem areas for our clients.
  • SNMP monitoring
  • Customer support
  • Alerting
  • Diagrams
LogicMonitor is well suited for our MSP environment. It allows us to segment each client while having a single pane of glass into each of our client networks.
Score 8 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor is used to screen hundreds of locations for UP/DOWN, performance issues in infrastructure (servers, network), a misconfiguration in infrastructure, and related. It feeds a ticketing system (ConnectWise Manage in this case). It generates alerts on emergency conditions by email and text to the appropriate teams.
  • Alert on outages of power and Internet (site availability)
  • Alert on VMware and Microsoft server configuration or performance issues
  • Alert on website outages
  • Needs better out of the box alerting / templates
  • Generates too many repetitive tickets in ConnectWise Manage (working with their support to resolve)
  • Admin portal user interface could be simplified and improved
  • Takes time to fine tune / dial in the alerting
  • Mapping feature is poorly executed (concept is to build a real-time network map)
  • LogicMonitor is well suited for MSP or internal IT to monitor alerts on VMware, server, infrastructure, Internet, power, and website outages/performance issues/misconfiguration.
  • It can alert by email, TXT, and integration with common APIs.
  • It is reasonably priced. It is an effective NOC tool.
  • LogicMonitor is not well suited to organizations that will not invest the time to customize the alerts, dial in the settings, and of course, respond to the alerts. We have hundreds of sites and LogicMonitor is roughly 1/2 FTE (almost half of an employee's time).
  • LogicMonitor is not ideal for all cloud scenarios - it is driven but a collector that runs on a given Windows or Linux host. The collector is reliable, but it is "self-hosted" at each site. The central portal is SaaS cloud managed by LogicMonitor.
  • LogicMonitor is not a cybersecurity product, although it can help identify performance or misconfigurations.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use LogicMonitor for both internal uses, within our Hosting and cloud environments. The two largest benefits we have seen are Time to deployment and Technical Support. Our company often acquires other companies. With LogicMonitor I can have them added to our monitoring solution literally within 1 day. If I do run into any issues, the 24x7 availability to get an engineer on chat is great and they resolve my issues 95% of the time without the need to escalate the case.
  • Rapid Deployment
  • Out of the box threasholds
  • Auto detecting Server/services that need to be monitored with little or no manual configuration
  • LMLogs is a new feature they are working on that lets you correlate event logs with alerts. Great idea but they still have a little ways to go to make it user-friendly.
  • Reporting needs some work. Especially around configuration reporting.
If you want to be able to roll out monitoring and do not want to manually have to specify each item to be monitored, wasting days or weeks then you really should look at LogicMonitor. On top of that, LogicMonitor is very customizable allowing you to create custom data sources to be monitored. LogicMonitor is not an APM, though I hear that is coming out very soon.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We used LogicMonitor to manage a customer's network as part of a managed services engagement. The client was in manufacturing and had eight global locations.
  • Generate Alerts to Support Team.
  • Support Multiple Types of Equipment.
  • Provided ability to verify status.
  • Required more senior technical knowledge to set up and manage.
  • Not friendly from an outside MSP business arrangement standpoint (scalability) of licenses, etc).
  • Lack of ability to integrate with common MSP tools (E.g. PSA, documentation platform).
The product did what it was was supposed to do. However, it is more suited to large enterprises with dedicated IT staff. We would not recommend the product to someone in the MSP space. We have found that tools like Auvik are easier to learn, most cost-effective, are friendly from a licensing standpoint, and integrate well with common tools like a PSA/RMM platform. We have found that Auvik was able to provide superior performance to LogicMonitor and a more attractive price point (as an MSP).
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use LogicMonitor for our infrastructure monitoring servers, network and clusters. LogicMonitor features and designs aids with [the] challenging issues [we have with] our on-prem monitor and alert [system]. Additionally, LogicMonitor was able to give us visibility to all the infra components and [the finer] details of alerting.
  • Granual visibility on resources component health
  • Cloud solution
  • Excellent Dashboards and integrations
  • Collector dependencies
  • Licencensing
We have used other tools for our infra monitoring specifically for Vmware cluster where we were surprised with the number of sensor count usage for each component on a resource. With LogicMonitor, one sensor per host was able to pull/monitor all the components on the hosts including VM's which was a huge saving.
September 11, 2021

Upcoming Market Player

Nikhil Kumar Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using LogicMonitor for end to end IT Infrastructure monitoring. Coverage of LogicMonitor is increasing day by day due to its capability and enhanced performance. We do network monitoring, server monitoring, database monitoring, applications fault and basic performance monitoring, logs monitoring and much more.
NOC Team, IT infrastructure team, Management personas are using LogicMonitor console for day and day out events.
  • Fault and performance monitoring.
  • Cloud services monitoring.
  • Dynamic threshold.
  • Anomaly detection.
  • Reporting for large environment.
  • Topology mapping.
  • Network automation.
LogicMonitor is well suited if someone is looking for one complete solution for all types of infrastructure such as Networks, Servers (Windows, Linux), Storage, VMWare, Logs, Website and Cloud Services Monitoring.
It also provide out of the box integration with Service Now and hence this makes ticketing easy. Dashboard and Reports are also wonderful.
Score 8 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor is being used to monitor my environment which includes everything from my networking devices, websites, VMware farm, Windows servers, printers, access points, etc. We originally had multiple software that monitored SCOM, WhatsUp Gold, PRTG; and we wanted to consolidate our monitoring solutions. This is a product that the IT department uses independently outside of the business.
  • Easy setup and basic monitoring configuration.
  • Reduced load on the environment due to it using a proxy server rather than agents.
  • Externally accessible web interface that integrates with Azure IDP and can leverage MFA.
  • Support
  • Support
  • Support
LogicMonitor is a great and easy to use monitoring software. It is not a heavy utilization product or an agent based product which allows you to isolate it from the environment. It is great for basic monitoring. Because it can leverage API's, it can read Active Directory as well as configs on switches.
Score 10 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor as a monitoring tool can help us understand where the problem is. We can address outstanding tickets through our email support. It is also used to generate availability reports and usage reports for our managers and general managers. Thanks to this, we can have our physical and virtual infrastructure at its best performance.
  • A great platform that allows you to set up and collect actionable data in minutes.
  • It has a very intuitive user interface, is cloud-based, and does not require much maintenance.
  • Its control panel is straightforward to customize and adapt.
  • To make the application easier to use, if you don't find what you need, you can create your modules, as its panel can generate them and display them on the monitor in a few clicks.
  • Device logging should be more specific.
  • Add more straightforward options to monitor logs.
LogicMonitor is a relatively easy platform to implement in any company; it does not require the supervision of agents at the endpoints of its implementation; it has support that will help you in every detail you need. It is very suitable for large and medium environments; you can monitor the most modern computer systems with very flexible and complete tools and options.
May 21, 2021

Good product

Score 7 out of 10
Vetted Review
Verified User
Review Source
We monitor our on-premise infrastructure (VMs, networking devices, EVX machines) with LogicMonitor. We use it across the whole IT department in the USA, Israel, and China. About 600 VMs are being monitored with LogicMonitor.
  • Monitoring physical devices.
  • Monitoring network devices.
  • Alarming for the VM issues.
  • The interface is not very intuitive.
  • Integration with other tools.
  • Support cloud-base infra.
Monitoring VMs, physical devices, and networking infrastructure are very well suited. We tried to use it for monitoring our AWS and Alibaba infrastructure and found it's not very useful for cloud base use cases, hence we stick to using it only for physical on-prem infrastructure.
Fast support we receive from LogicMonitor support engineers.
Need to improve the interface since it is not very intuitive and we have to spend a lot of time training our NOC and operations engineers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are currently using LogicMonitor for our network monitoring needs, especially after moving away from SW. Our whole IT department is using this software and it provides visibility to our entire network. A big reason why we chose LogicMonitor was the ability to integrate multiple device vendors we had in our environment.
  • Ability to monitor various device vendors.
  • Programmatic with many APIs and code customizations.
  • Easily digestible dashboards.
  • Can be overwhelming with the customizations.
LogicMonitor is great at monitoring and providing an easily digestible view of our entire network. Their ability to monitor and provide traffic analysis for various device vendors made it a separator from its competition. The task that we couldn't do with LM was the ability to push configurations to certain devices, it was more for monitoring and quickly making business decisions on the data it gathered.
We have not fully utilized Customer Support yet but I'm basing this score off the initial kick off to onboard LogicMonitor into our environment.
Once you have your dashboards set it is amazing. To get to that point can be overwhelming because the amount of customizations that can be added to the dashboards are quite extensive. This is a good thing as every customer cares about different metrics and information but at first glance it can be challenging.
Score 10 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor is being used by out IT Operations team to monitor our IT infrastructure. This provides line of sight, logging, and alerting for issues related to our servers, networks, and applications.
  • Extensive monitoring capabilities for a wide variety of hardware.
  • Monitoring and alerting thresholds can easily be templated and applied to numerous endpoints quickly.
  • Alerting methods and integrations with 3rd party software is open and easily configured.
  • Upfront setup will take some time.
LogicMonitor has exceeded our needs over the past 7 years. Now that the system is finely tuned, alert fatigue has declined and my team can better focus on what actually matters.
The support team at LogicMonitor has always gone above and beyond when we've needed their assistance. From troubleshooting, to how-to's, to assisting with building our custom needs - they're great!
We've yet to find a use case that LogicMonitor couldn't handle for us.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have been using LogicMonitor for network tracking across our 130 stores. We use this in place of a full fledged NOC in order to see who is up and down and to monitor VPN Tunnel uptime for our POS System. It is mainly used by myself and the IT Department.
  • Dashboards are very customizable.
  • Implementation is very straight forward and simple.
  • Implementation team is very helpful in getting you started.
  • Integrated with most every kind of hardware we could throw at it.
  • Alerting is tough to get tuned properly and not overwhelm with nonsense alerts.
  • Seems to uninstall itself or stop the service randomly on Windows which is problematic.
  • Unable to track the VPN Tunnel uptime properly, using a script gets some info but it's inaccurate which makes it worthless.
This product would be good for a team that can spend a large amount of time prepping it and fine tuning it. Using this in replacement of a NOC is a bit cumbersome as it needs a lot of care to get it working fully. The Azure integration is very well done and simple to get started.
Their support team is very quickly available and ready to assist. They have a great training program to get you started and their engineers are very good at fixing problems for you quickly. The implementations team gives a white glove approach to rollout and makes sure you are set up and have a baseline understanding of the product before purchasing which was helpful.
The product is good on a few things it does but not great at everything. Adding in new data sources is a hit or miss and doesn't pull data properly all the time.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Good AIOPS monitoring tool. We are using it for Data Network/Voice/Wireless controllers monitoring for specific client. No need to manage DC due to SAAS based model. License cost is low with compare to other monitoring tools and there are enhanced features. Reports can be generated based on the collected data so no need of separate reporting tool to fulfill the customer requirement.
  • Agentless monitoring.
  • One unified monitoring solution.
  • License cost is low compare to other competitors.
  • No need to maintain LogicMonitor since it's hosted in SAAS.
  • Need to enhance OOB reporting as it requires more manual effort to create custom reports.
One unified monitoring tool for complete infrastructure monitoring solution. It's good due to agentless monitoring feature so no need to install client servers/devices. It works based on collectors so we just need take care of collectors. It has functionality of both monitoring data and reporting data thus the license cost is less compare to other competitors.
Quick support response and solution.
Good response.
Martin Sims | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use LogicMonitor to monitor uptime for each of our 50+ sites across the globe. It's primarily used by each division's IT staff to keep up with bandwidth usage, netflow statistics, and server alerts. We've recently started to integrate the LM Logs and Configuration monitoring into our system. This has drastically helped in reducing troubleshooting time for issues.
  • Alerts and Escalation Chains
  • Netflow Metrics
  • Configuration Change Comparison
  • Could use more reporting options
  • Waiting on the addition of BGP neighbors in mapping
  • New UI rollout is taking a while
This has been a wonderful replacement for SolarWinds. The GUI is more user-friendly and the dashboards present eye-pleasing graphics for those who come by and see them up on displays. The flexibility of the alerts and escalation chains is definitely a plus. This has allowed us to tailor alerts for each of our division's needs.
Opening tickets has been consistently easy and I have always gotten quick responses. Using the support chat has been equally easy and quick. Support techs are able to access your instance and see the issues you're having. Support from our CSM has been great too. They are proactive in letting me know if I'm coming close to my licensing limit and any requests I have usually come back within a day or two.
Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been using LogicMonitor to meet all of our enterprise logging and monitoring needs across the enterprise for over 5 years now and it has been instrumental in allowing us to remain operationally effective and secure while limiting headcount. System uptime and reliability would not be anywhere near where they are today without this platform.
  • Ease of setup
  • Intuitive interface
  • Reliable results
  • Cost
LogicMonitor is ideal for a large-scale enterprise environment to help justify the spending.
Excellent support, highly competitive SLAs, and super responsive.
Our admins and engineers love the ease of use and flexibility of the platform as a whole. We have been able to scale as an organization and company without increasing engineering and admin headcount in this space which is a blessing. The team has never been happier or more productive!
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use LogicMonitor for all of our infrastructure monitoring. We have two data centers on the east coast, and two satellite offices. All sites and services are monitored by LogicMonitor.
  • Text notifications for alerts.
  • Monitoring of cloud services like Office 365.
  • I don't have anything at this time that should be done differently, we are happy with the product.
LogicMonitor is the best monitoring platform I've used. We transitioned from WhatsUpGold and SolarWinds. We are very happy with the LogicMonitor platform.
The chat support online is very good. We instantly have access to support engineers to assist with our issues.
The product is very user friendly.
May 15, 2021


Kurt Nissen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using LogicMonitor to replace SolarWinds in our environment. LogicMonitor is monitoring our on-prem and cloud infrastructure. SolarWinds continually missed alerts or generated false positives and after the breach they had in 2021, we knew it was time to go to market to find a new solution. We checked other vendors out, like Datadog, but ultimately decided to go with LogicMonitor.
  • Alert tuning.
  • Auto discovery of new infrastructure.
  • Ease of use.
  • Better interface.
LogicMonitor has met our needs and we were able to replace SolarWinds in our environment.
Their support is the best.
It's pretty easy to use and if you don't know how to do something their support is fantastic.
Jeremy Hutton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor addressed our needs to replace SolarWinds. We were looking for a new product that still gave us great management features, but also allowed us to better manage and monitor our edge switches. We limit the use of the product to our engineer team which is small, less than 5. The NOC dashboards features have been a great add for our team.
  • Very detailed with scan settings, easy to setup.
  • No agent required to monitor devices.
  • Network load is minimal based on traffic it sends for monitoring.
  • Alerting can be cumbersome to setup at first.
  • Recommend startup services with purchase, expensive but good.
  • Cost per device can add up.
The main feature product still lacks to compete fully with a SolarWinds is push of config changes. This is not a deal-breaker but would be of great help. The dashboards and alerting can be very detailed and flood you or give you the simple alerts you are looking for.
The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
Very easy to use once initial setup is complete. Interface is clean and if you set up product groupings and dynamic groups and dashboards it will improve your overall experience. LogicMonitor is the first item I check each day when I get into the office. It's clean and lets me see issues I need to address.
Score 9 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor is being used to monitor critical systems (application servers) and our critical network gear. It is being used by the IT Department for the monitoring of critical systems. It currently addresses issues of system outages, network outages, expiration of certificates, and troubleshooting the reasoning for issues within our environment.
  • Automatically adds and inventories servers properly.
  • Simple build-out for dashboards.
  • Simple configuration for overall views.
  • Agentless monitoring.
  • Complex configuration for specific items.
  • API to third-party applications could be better.
  • Faster reporting.
I believe that LogicMonitor is well suited for monitoring virtual environments. You can add an entire cluster and virtual servers. This allows you to be able to look at issues from two different perspectives, overall virtual environment level, and more specific to the servers themselves. We also utilize the "Multi-Ping" functionality from the collector. This helps because you can add an instance to make sure that a device is up, even when you are not able to add the device (ie. third-party devices that you do not have access to, but can ping on your network).
I believe that the community portal is very good. I have been able to find what I needed, 90% of the time. The other 10% of the time, I have placed a ticket and was able to get the issue (or configuration) resolved, with the knowledge from the technician that I was assigned.
I have had a couple of issues getting something added and monitored the "exact" way that I have wanted to in the past. I feel like the last monitoring tool that I used (at a different organization) had an easier setup, with more capability.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using LogicMonitor to monitor our server infrastructure. This is currently being used by our Server and Cloud team to monitor CPU, Memory, Disk usage, last reboot time, server online, server reachable.

We had three problems we wanted to solve with a monitoring solution:
-Stop managing the monitoring software and start using the software.
-Get valuable data on our environment.
-Get useful alerts on our environment.

LogicMonitor helped us reach each of those goals.
  • The built-in alerts are fantastic. By default all alerts are enabled. You can fine tune each alert as needed.
  • The deployment was quick. Within 4 hours I had about 90% of our environment configured in LogicMonitor.
  • The UI is quick.
  • The support and POC team are fantastic. They helped us learn about the product and helped us configure the solution for our environment.
  • The UI is quick, but it did take a little bit of time to get use to the UI.
  • Some tasks are not obvious on how to configure like getting WMI configured.
  • The UI is a little inconsistent throughout some of the pages.
LogicMonitor is great for AWS and Azure resources. You're able to pull info from each respective API.

For our environment, we use Windows and poll the bulk of our resources with WMI. We were specifically looking for Memory, CPU, Disk space, and last reboot time. LogicMonitor gets all this data that was a requirement for our solution. We're just scratching the surface on what LogicMonitor can poll for.

Now that we are capturing all these metrics, we're able to get useful alerts for those metrics. I found roughly 50 issues within our environment that simply went unnoticed because we were not looking for it. But LogicMonitor found the issues, and brought it up to our attention.

We're also able to see live metrics on our systems. We've already made data backed changes to increase our workflow on some of our applications.
I have meetings with LogicMonitor every other week to discuss the solution and how it's been performing for us.I bring my list of questions and goals I want to get accomplished and we work through them together.

During the initial implementation, I sent an email to our support group after hours to help get some clarity on on implementation. When I got in the following morning I already had an email response and the tech jumped into our environment and setup and example to follow.
It polls everything we need for our Windows server environment. We're able to make changes to the systems before problems occur based on the trends LogicMonitor is seeing.

After using the product for a week, I had a good understanding on how to leverage the product to fit the needs of my environment.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We actually have two instances of LogicMonitor. One is for internal IT systems, the other is "externally" facing - so I guess you could say almost our whole organization uses it. My team manages and uses the internal instance. As such, we use it to monitor our internal systems and alert us at different thresholds.
  • Alerting
  • Customization
  • Integration
  • Jargon is a bit hard to wrap head around
  • User management could be streamlined better
  • GUI needs improvement
It's great if you need a pretty robust monitoring system. I actually haven't used any other monitoring applications, so I have little to compare it to, but I think that says something. I don't think it would be great in a little mom and pop shop with limited manpower. I just think it would take too long to set up and maintain if there are bigger fish to fry. Medium-large enterprises would be great.
I've been pretty pleased with the attention and prompts I've received. I have had colleagues who have had a bit more of a difficult time getting the support they desired, but no complaints from me. I will say, the documentation is pretty thorough, so I don't often have to submit support requests.
I like how robust it is, but with the robustness comes quite a learning curve in terms of sources, organization, and alerting. Once you get those down and understand them, it should be pretty quick to get the rest of your infrastructure into your LogicMonitor instance. The GUI is not the best. If you're not in LogicMonitor everyday, jumping back in and trying to remember how to navigate is a bit frustrating.
Score 10 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor is used to monitor IT operations systems and services. We moved from SCOM so that the TEAM could have an easier experience managing the basic service monitoring environment and have reliable alert notifications with escalation.
  • Easy to use interface.
  • Easy to tune monitors.
  • Easy to collect data and push to cloud.
  • Quick to setup.
  • Support is awesome!
  • Better Microsoft Teams Integration with cards that have escalate, Ack, STD, comments buttons.
  • Customization of built-in email notifications without setting up Integration.
  • ESX password confirmation.
  • Standardized rest API authentication for 3rd party dashboarding like from SquaredUp.
  • Improved error notification for events that show "no data."
Basic monitoring of servers and services has served us well. These are the basic availability monitoring of CPU, memory, disk, and connectivity. More advanced Microsoft Services from on-prem ADDS to Azure AD Health have not been very good or UCS Hardware or even the awareness of Hyper-V Clusters. Vcenter monitoring could be improved around instance monitoring.
The support is truly pretty easy to initiate and get support. The techs are all on the same level in terms of support or they're just all knowledgeable about the product.
Overall, the management of the tool is really simple and intuitive. It can get a bit complex once you start tweaking and tuning data sources, setting up the "resources" and working with vCenter Proxy Monitoring using instances.
Score 8 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor is used for 3 large IT departments to monitor, alert and report on IT device (server, switches, IoT devices, websites) health. LM provides a strong platform for customizations to alert types and event actions, which allows for broad adoption across campus.
  • Dashboard visibility by area of discipline.
  • Alert notification and escalation.
  • Cloud monitoring.
  • Pricing process and pressure from sales.
LogicMonitor provides a very strong platform that can be customized for nearly every possible scenario.
Solid team with well built-in tech support from the console.
Outstanding UI with custom dashboards that can be built quickly and distributed.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used for firm-wide monitoring alone with few other cloud-based solutions. The network team uses it for all device monitor, configuration tracking, and some network automation.
  • You can run python code to do certain things which are not possible in other monitoring vendors.
  • Easy to navigate the GUI.
  • Low cost.
  • Upgrade was buggy once a while. The GUI is not actually as good as before.
  • Data can go missing. We lost data and went nowhere with support.
  • Very lacking in terms of netflow, too limited for a mid-size firm. The number of flows per box is too low and data can be completely off. We cannot trust the NetFlow report.
  • Support is not the best for sure. Alot of problems were not resolved until escalation to senior management.
Automation and cloud-based monitoring can be very useful. We can set up all kinds of tests from each office and from AWS to test network performance and detect issues.
had quite few issues got run around by them. Had to escalate often.
LogicMonitor overall is a good product. We used SolarWinds and CA before. LogicMonitor is definitely better than both of them.