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LogicMonitor, from the company of the same name, is a SaaS-based monitoring platform for observing website uptime and app functioning.https://dudodiprj2sv7.cloudfront.net/product-logos/be/al/K1ROKSZMGQIB.pngThe logic of LogicMonitorLogicMonitor is primarily used by IT and operations groups for network monitoring as well as system monitoring and other useful metrics, application performance, availability etc... Our goal is to be aware of problems before our customers or employees are impacted and LM helps us achive that.,LogicMonitor does a great job of finding and configuring dynamic or virtual "things" - load balancer VIP's, hypervisor VM's etc... No more fuddling through MIBs to find OID's and make manual configuration updates to the monitoring solution. The dashboards are extremely flexible and useful to create top level views to track utilization and performance. Other monitoring is also extremely flexible and useful - for example we had a service that only exposed hundreds of stats through a web status page. LM helped us parse this data and display and track it over time.,The alerting is fairly difficult to manage and configure. While it is possibly very flexible, you can't just go to a device or group and get some alerts. You have to define multiple layers of alert rules and escalation chains to make an alert show up somewhere. The default config is not horrible, but if you have a lot of users, groups or complex alerting rules it is very confusing. As a long term user I have to say support is not as good as it used to be but they are making some slow improvements. I still miss the original "Chat with Engineer" button for support option and support is generally much less helpful than it used to be when it comes to customizing certain monitors. But they are very responsive, their response is often sure you can do that - good luck.,10,It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts. Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints. LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.,Solarwinds and Auvik,SolarWinds Network Performance Monitor, ThousandEyes, Sumo LogicLogicMonitor-Hosted IT monitoring done rightWe use LogicMonitor for two primary purposes. The first is monitoring of our NetApp systems. This was the original need that drove us to LogicMonitor. In my opinion the NetApp monitoring is exceptional. We are able to get alerts on things that the NetApp tools we had at the time could not. The second purpose is for a hosted backup monitoring solution. Several years ago we experienced a severe outage that stopped our primary (on-prem) monitoring system from sending any alerts out. LogicMonitor now gives us monitoring that can alert from the cloud in case of a datacenter or internet outage.,Redundancy-LogicMonitor's capability to have multiple on-prem collectors and have them automatically failover to each other ensures that monitoring keeps going through multiple different types of outages that may impact a single collector. NetApp Monitoring- This may be a niche, but for us it was important. The breadth of monitoring was a key for us. Ease of Use-Adding new devices is simple. Escalation-The idea of escalating alerts is well executed. From portal to email to text as needed. Support-Tech support is not something we've needed often but they've always been prompt, courteous and willing to assist with simple 'How do I' questions.,The licensing structure changed and that hurt us as we were using it on a small scale. The lowest tier available is more than we are using.,10,LogicMonitor has enabled us to have reliable 24/7 datacenter monitoring that can alert even if an outage would have cut off on-prem alerts. This has permitted us to lower our requirements for onsite staff.,SolarWinds Network Performance Monitor and WhatsUp Gold,SolarWinds Network Performance Monitor, SolarWinds Network Configuration Manager, Windows Server, Microsoft Office 2016, Microsoft ExchangeLogicMonitor - Trash the rest. Get the best.LogicMonitor replaces our current solution by adding a comprehensive look into our environment. From the business side it saves by not utilizing CapEx and allows for money to be used elsewhere.,Implementation - the trial can be set up in 15 minutes. Excellent pre-sales staff. They listen to your challenges and provide a complete solution. Cloud services, text alerts without additional setup.,Make it easier to configure dashboards. Reporting needs an upgrade. I would like to see LogicMonitor take an alert and react to it, i.e. shut a service down, run a program. While this can be done it's not something they advertise.,10,LogicMonitor is [costlier] than most. Harder to get it into smaller companies. Once in ROI is seen in about 3 months. Takes some convincing at times as most managers are skeptical of monitoring as a service.,SolarWinds,Cisco Meraki Wireless WAN, Meraki MS Switches, Cisco ASA,1,1LogicMonitor - The Good and BadIt is being used by our Technical Operations department mostly. Sales and Marketing use it occasionally. It addresses the problem of monitoring. We using it to monitor physical and virtual infrastructure on all levels.,Lightweight. The web interface is fairly simple once it is set up. Good cost structure. Not nickel and diming for every ping or sensor. Cloud based. No need to keep up with resources on a local server. Customizable dashboards are great.,Web interface can get pretty busy. Pretty sure this can be customized though. Adding sensors is not that intuitive. Email alerts need to be a little more readable. Context menu (Right click).,7,It has had a positive impact because it had become an upsell for us. We can tell clients that we can monitor all systems for them. And they can do the same if they want that visibility. It is good for internal reporting also. Gathering device specs. Very good historical records also for troubleshooting.,PRTG Network Monitor,Pure Storage, Solarwinds Storage Resource Monitor, SlackLogicMonitor ReviewLogicMonitor is being used by the IT department. It helps us be more proactive and also allows to be immediately identified of problems.,It provides useful information without too much white noise. The monitoring is fast and it updates quickly so you if a problem is cleared, you aren't still seeing the alert. It is easy to add devices and it automatically detects and monitors based on the device type.,We have some older switches and the monitoring of those could be better. It can't monitor external services such as a dns. integration with Spiceworks would be nice.,9,We have been able to reduce down time by scheduling maintenance on things like disk space Faster response to outages,Spiceworks and SolarWinds Network Device Monitor,Spiceworks
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LogicMonitor
19 Ratings
Score 9.1 out of 101
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LogicMonitor Reviews

LogicMonitor
19 Ratings
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Score 9.1 out of 101
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Jason Emery profile photo
January 09, 2018

User Review: "The logic of LogicMonitor"

Score 10 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor is primarily used by IT and operations groups for network monitoring as well as system monitoring and other useful metrics, application performance, availability etc... Our goal is to be aware of problems before our customers or employees are impacted and LM helps us achive that.
  • LogicMonitor does a great job of finding and configuring dynamic or virtual "things" - load balancer VIP's, hypervisor VM's etc... No more fuddling through MIBs to find OID's and make manual configuration updates to the monitoring solution.
  • The dashboards are extremely flexible and useful to create top level views to track utilization and performance.
  • Other monitoring is also extremely flexible and useful - for example we had a service that only exposed hundreds of stats through a web status page. LM helped us parse this data and display and track it over time.
  • The alerting is fairly difficult to manage and configure. While it is possibly very flexible, you can't just go to a device or group and get some alerts. You have to define multiple layers of alert rules and escalation chains to make an alert show up somewhere. The default config is not horrible, but if you have a lot of users, groups or complex alerting rules it is very confusing.
  • As a long term user I have to say support is not as good as it used to be but they are making some slow improvements. I still miss the original "Chat with Engineer" button for support option and support is generally much less helpful than it used to be when it comes to customizing certain monitors. But they are very responsive, their response is often sure you can do that - good luck.
It is especially well suited to monitoring virtual services such as load balancers and hypervisors. The reason is because of the incredible mechanism they have of datasources and instance abstraction. I also love the fact they use distributed collector model and include external monitoring of services and AWS.
Read Jason Emery's full review
John Predmore profile photo
April 12, 2018

Review: "LogicMonitor-Hosted IT monitoring done right"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use LogicMonitor for two primary purposes. The first is monitoring of our NetApp systems. This was the original need that drove us to LogicMonitor. In my opinion the NetApp monitoring is exceptional. We are able to get alerts on things that the NetApp tools we had at the time could not. The second purpose is for a hosted backup monitoring solution. Several years ago we experienced a severe outage that stopped our primary (on-prem) monitoring system from sending any alerts out. LogicMonitor now gives us monitoring that can alert from the cloud in case of a datacenter or internet outage.
  • Redundancy-LogicMonitor's capability to have multiple on-prem collectors and have them automatically failover to each other ensures that monitoring keeps going through multiple different types of outages that may impact a single collector.
  • NetApp Monitoring- This may be a niche, but for us it was important. The breadth of monitoring was a key for us.
  • Ease of Use-Adding new devices is simple.
  • Escalation-The idea of escalating alerts is well executed. From portal to email to text as needed.
  • Support-Tech support is not something we've needed often but they've always been prompt, courteous and willing to assist with simple 'How do I' questions.
  • The licensing structure changed and that hurt us as we were using it on a small scale. The lowest tier available is more than we are using.
I believe LogicMonitor is well suited to almost any environment. It monitors most modern IT systems and has flexible alerting options.
Read John Predmore's full review
No photo available
April 18, 2017

Review: "LogicMonitor - Trash the rest. Get the best."

Score 10 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor replaces our current solution by adding a comprehensive look into our environment. From the business side it saves by not utilizing CapEx and allows for money to be used elsewhere.
  • Implementation - the trial can be set up in 15 minutes.
  • Excellent pre-sales staff. They listen to your challenges and provide a complete solution.
  • Cloud services, text alerts without additional setup.
  • Make it easier to configure dashboards.
  • Reporting needs an upgrade.
  • I would like to see LogicMonitor take an alert and react to it, i.e. shut a service down, run a program. While this can be done it's not something they advertise.
Any business could use LogicMonitor, this software is easy to configure and set up. It may be less suited for a larger enterprise with a dedicated monitoring staff. LogicMonitor fills the role of several admins allowing one person to completely monitor their systems. It integrates well into any monitoring style.
Read this authenticated review
Ezra Owen profile photo
September 28, 2016

User Review: "LogicMonitor - The Good and Bad"

Score 7 out of 10
Vetted Review
Verified User
Review Source
It is being used by our Technical Operations department mostly. Sales and Marketing use it occasionally. It addresses the problem of monitoring. We using it to monitor physical and virtual infrastructure on all levels.
  • Lightweight. The web interface is fairly simple once it is set up.
  • Good cost structure. Not nickel and diming for every ping or sensor.
  • Cloud based. No need to keep up with resources on a local server.
  • Customizable dashboards are great.
  • Web interface can get pretty busy. Pretty sure this can be customized though.
  • Adding sensors is not that intuitive.
  • Email alerts need to be a little more readable.
  • Context menu (Right click).
Very well suited for client self monitoring. Specific clients can be set to only see their data and can customize the dashboards to see specific sensors and devices.
Read Ezra Owen's full review
David Scott, MCSE profile photo
August 09, 2016

"LogicMonitor Review"

Score 9 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor is being used by the IT department. It helps us be more proactive and also allows to be immediately identified of problems.
  • It provides useful information without too much white noise.
  • The monitoring is fast and it updates quickly so you if a problem is cleared, you aren't still seeing the alert.
  • It is easy to add devices and it automatically detects and monitors based on the device type.
  • We have some older switches and the monitoring of those could be better.
  • It can't monitor external services such as a dns.
  • integration with Spiceworks would be nice.
Logicmonitor would be good for medium to large environments but maybe not necessarily for a small environment with a few servers.
Read David Scott, MCSE's full review
No photo available
July 13, 2016

LogicMonitor Review: "Monitoring without worrying about the monitoring system"

Score 8 out of 10
Vetted Review
Verified User
Review Source
LogicMonitor is our network monitoring system for our private cloud. It monitors all components in our infrastructure and alerts to a centralized network operations center that remediates the issue at hand. Consumers of LogicMonitor include our Cloud Operations team, Developers, QA, DevOps and Customer Support. The business problem it addresses is to try to catch customer impacting issues and remediate them before the customer even knows about them.
  • Huge inventory of pre-built templates for monitoring things from Power PDUs to blade servers.
  • Robust groovy scripting language that would enable administrators to add monitoring that is specific to your company.
  • Uptime, uptime, uptime, uptime =). In the close to four years that we have used LogicMonitor, they have had one or two incidents of downtime.
  • Eat to set up. The collector install takes minutes to install. I literally added hundreds of hosts within a day.
  • Missing robust support for some fundamental things like SNMP traps.
  • Support team is going through some growing pains. The people and coverage is growing but product expertise and customer experience is degrading. I am sure they will fix this though.
  • They are in the middle of transitioning to a new UI. It looks better but is a lot harder to use for people that have been on the old UI for a long time. Probably just an issue with legacy customers.
We have a small monitoring team. LogicMonitor has allowed us to grow our infrastructure monitoring from 1000 to 2000 to 3000 without needing to spend a lot on headcount to maintain a traditional monitoring system. They should work for a lot of companies given they can monitor anything from 10 devices to 10000 devices across all technology stacks.
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No photo available
August 09, 2016

Review: "LogicMonitor - monitor your diverse infrastructure, fairly quickly and easily!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use LogicMonitor within the IT group to monitor all servers, network devices, and other various equipment. The main business problem this software solves is providing a single pane of glass to monitor every critical device within our environment, mainly via SNMP.
  • Supports a large set of devices
  • Technical support is fairly responsive and helpful
  • Web GUI is fairly well designed and there is an app to go with it for mobile access (service is cloud-based)
  • Click and drag graph zoom in and out
  • Certain types of monitoring and dashboard graphs are a bit confusing to get working and require some extra effort
  • Better syslog monitoring and alerting functionality, as they drop anything less critical than warning
Good for monitoring of the entire IT infrastructure, at least for any devices that support SNMP. Organizations with smaller IT infrastructure teams would benefit the most as the collectors are fairly easy to set up, making global deployment fairly easy and fast compared to traditional onsite deployments of other platforms. Organizations that require very deep and customize-able/specialized monitoring might want to go with separate, platform specific or custom monitoring platforms.
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About LogicMonitor

LogicMonitor, from the company of the same name, is a SaaS-based monitoring platform for observing website uptime and app functioning.
Categories:  System Monitoring

LogicMonitor Technical Details

Operating Systems: Unspecified
Mobile Application:No