LogicMonitor

LogicMonitor is one stop solution for you entire IT infrastructure except Application Performance Monitoring space. if you want to monitor APM stuff then this is not the right tool. It can also do Cloud Services monitoring for AWS, GCP, Azure. You can also do Selenium based synthetic monitoring via LogicMonitor apart from basic devices fault and performance monitoring.

LogicMonitor is well suited for our MSP environment. It allows us to segment each client while having a single pane of glass into each of our client networks.

If you want to be able to roll out monitoring and do not want to manually have to specify each item to be monitored, wasting days or weeks then you really should look at LogicMonitor. On top of that, LogicMonitor is very customizable allowing you to create custom data sources to be monitored. LogicMonitor is not an APM, though I hear that is coming out very soon.

The product did what it was was supposed to do. However, it is more suited to large enterprises with dedicated IT staff. We would not recommend the product to someone in the MSP space. We have found that tools like Auvik are easier to learn, most cost-effective, are friendly from a licensing standpoint, and integrate well with common tools like a PSA/RMM platform. We have found that Auvik was able to provide superior performance to LogicMonitor and a more attractive price point (as an MSP).

We have used other tools for our infra monitoring specifically for Vmware cluster where we were surprised with the number of sensor count usage for each component on a resource. With LogicMonitor, one sensor per host was able to pull/monitor all the components on the hosts including VM's which was a huge saving.

LogicMonitor is well suited if someone is looking for one complete solution for all types of infrastructure such as Networks, Servers (Windows, Linux), Storage, VMWare, Logs, Website and Cloud Services Monitoring.
It also provide out of the box integration with Service Now and hence this makes ticketing easy. Dashboard and Reports are also wonderful.

LogicMonitor is a great and easy to use monitoring software. It is not a heavy utilization product or an agent based product which allows you to isolate it from the environment. It is great for basic monitoring. Because it can leverage API's, it can read Active Directory as well as configs on switches.

LogicMonitor is a relatively easy platform to implement in any company; it does not require the supervision of agents at the endpoints of its implementation; it has support that will help you in every detail you need. It is very suitable for large and medium environments; you can monitor the most modern computer systems with very flexible and complete tools and options.

Monitoring VMs, physical devices, and networking infrastructure are very well suited. We tried to use it for monitoring our AWS and Alibaba infrastructure and found it's not very useful for cloud base use cases, hence we stick to using it only for physical on-prem infrastructure.

Fast support we receive from LogicMonitor support engineers.

Need to improve the interface since it is not very intuitive and we have to spend a lot of time training our NOC and operations engineers.

LogicMonitor is great at monitoring and providing an easily digestible view of our entire network. Their ability to monitor and provide traffic analysis for various device vendors made it a separator from its competition. The task that we couldn't do with LM was the ability to push configurations to certain devices, it was more for monitoring and quickly making business decisions on the data it gathered.

We have not fully utilized Customer Support yet but I'm basing this score off the initial kick off to onboard LogicMonitor into our environment.

Once you have your dashboards set it is amazing. To get to that point can be overwhelming because the amount of customizations that can be added to the dashboards are quite extensive. This is a good thing as every customer cares about different metrics and information but at first glance it can be challenging.

LogicMonitor has exceeded our needs over the past 7 years. Now that the system is finely tuned, alert fatigue has declined and my team can better focus on what actually matters.

The support team at LogicMonitor has always gone above and beyond when we've needed their assistance. From troubleshooting, to how-to's, to assisting with building our custom needs - they're great!

We've yet to find a use case that LogicMonitor couldn't handle for us.

This product would be good for a team that can spend a large amount of time prepping it and fine tuning it. Using this in replacement of a NOC is a bit cumbersome as it needs a lot of care to get it working fully. The Azure integration is very well done and simple to get started.

Their support team is very quickly available and ready to assist. They have a great training program to get you started and their engineers are very good at fixing problems for you quickly. The implementations team gives a white glove approach to rollout and makes sure you are set up and have a baseline understanding of the product before purchasing which was helpful.

The product is good on a few things it does but not great at everything. Adding in new data sources is a hit or miss and doesn't pull data properly all the time.

One unified monitoring tool for complete infrastructure monitoring solution. It's good due to agentless monitoring feature so no need to install client servers/devices. It works based on collectors so we just need take care of collectors. It has functionality of both monitoring data and reporting data thus the license cost is less compare to other competitors.

Quick support response and solution.

Good response.

This has been a wonderful replacement for SolarWinds. The GUI is more user-friendly and the dashboards present eye-pleasing graphics for those who come by and see them up on displays. The flexibility of the alerts and escalation chains is definitely a plus. This has allowed us to tailor alerts for each of our division's needs.

Opening tickets has been consistently easy and I have always gotten quick responses. Using the support chat has been equally easy and quick. Support techs are able to access your instance and see the issues you're having. Support from our CSM has been great too. They are proactive in letting me know if I'm coming close to my licensing limit and any requests I have usually come back within a day or two.

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

LogicMonitor is ideal for a large-scale enterprise environment to help justify the spending.

Excellent support, highly competitive SLAs, and super responsive.

Our admins and engineers love the ease of use and flexibility of the platform as a whole. We have been able to scale as an organization and company without increasing engineering and admin headcount in this space which is a blessing. The team has never been happier or more productive!

LogicMonitor is the best monitoring platform I've used. We transitioned from WhatsUpGold and SolarWinds. We are very happy with the LogicMonitor platform.

The chat support online is very good. We instantly have access to support engineers to assist with our issues.

The product is very user friendly.

LogicMonitor has met our needs and we were able to replace SolarWinds in our environment.

Their support is the best.

It's pretty easy to use and if you don't know how to do something their support is fantastic.

The main feature product still lacks to compete fully with a SolarWinds is push of config changes. This is not a deal-breaker but would be of great help. The dashboards and alerting can be very detailed and flood you or give you the simple alerts you are looking for.

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Very easy to use once initial setup is complete. Interface is clean and if you set up product groupings and dynamic groups and dashboards it will improve your overall experience. LogicMonitor is the first item I check each day when I get into the office. It's clean and lets me see issues I need to address.

I believe that LogicMonitor is well suited for monitoring virtual environments. You can add an entire cluster and virtual servers. This allows you to be able to look at issues from two different perspectives, overall virtual environment level, and more specific to the servers themselves. We also utilize the "Multi-Ping" functionality from the collector. This helps because you can add an instance to make sure that a device is up, even when you are not able to add the device (ie. third-party devices that you do not have access to, but can ping on your network).

I believe that the community portal is very good. I have been able to find what I needed, 90% of the time. The other 10% of the time, I have placed a ticket and was able to get the issue (or configuration) resolved, with the knowledge from the technician that I was assigned.

I have had a couple of issues getting something added and monitored the "exact" way that I have wanted to in the past. I feel like the last monitoring tool that I used (at a different organization) had an easier setup, with more capability.

LogicMonitor is great for AWS and Azure resources. You're able to pull info from each respective API.

For our environment, we use Windows and poll the bulk of our resources with WMI. We were specifically looking for Memory, CPU, Disk space, and last reboot time. LogicMonitor gets all this data that was a requirement for our solution. We're just scratching the surface on what LogicMonitor can poll for.

Now that we are capturing all these metrics, we're able to get useful alerts for those metrics. I found roughly 50 issues within our environment that simply went unnoticed because we were not looking for it. But LogicMonitor found the issues, and brought it up to our attention.

We're also able to see live metrics on our systems. We've already made data backed changes to increase our workflow on some of our applications.

I have meetings with LogicMonitor every other week to discuss the solution and how it's been performing for us.I bring my list of questions and goals I want to get accomplished and we work through them together.

During the initial implementation, I sent an email to our support group after hours to help get some clarity on on implementation. When I got in the following morning I already had an email response and the tech jumped into our environment and setup and example to follow.

It polls everything we need for our Windows server environment. We're able to make changes to the systems before problems occur based on the trends LogicMonitor is seeing.

After using the product for a week, I had a good understanding on how to leverage the product to fit the needs of my environment.

It's great if you need a pretty robust monitoring system. I actually haven't used any other monitoring applications, so I have little to compare it to, but I think that says something. I don't think it would be great in a little mom and pop shop with limited manpower. I just think it would take too long to set up and maintain if there are bigger fish to fry. Medium-large enterprises would be great.

I've been pretty pleased with the attention and prompts I've received. I have had colleagues who have had a bit more of a difficult time getting the support they desired, but no complaints from me. I will say, the documentation is pretty thorough, so I don't often have to submit support requests.

I like how robust it is, but with the robustness comes quite a learning curve in terms of sources, organization, and alerting. Once you get those down and understand them, it should be pretty quick to get the rest of your infrastructure into your LogicMonitor instance. The GUI is not the best. If you're not in LogicMonitor everyday, jumping back in and trying to remember how to navigate is a bit frustrating.

Basic monitoring of servers and services has served us well. These are the basic availability monitoring of CPU, memory, disk, and connectivity. More advanced Microsoft Services from on-prem ADDS to Azure AD Health have not been very good or UCS Hardware or even the awareness of Hyper-V Clusters. Vcenter monitoring could be improved around instance monitoring.

The support is truly pretty easy to initiate and get support. The techs are all on the same level in terms of support or they're just all knowledgeable about the product.

Overall, the management of the tool is really simple and intuitive. It can get a bit complex once you start tweaking and tuning data sources, setting up the "resources" and working with vCenter Proxy Monitoring using instances.

LogicMonitor provides a very strong platform that can be customized for nearly every possible scenario.

Solid team with well built-in tech support from the console.

Outstanding UI with custom dashboards that can be built quickly and distributed.

Automation and cloud-based monitoring can be very useful. We can set up all kinds of tests from each office and from AWS to test network performance and detect issues.

had quite few issues got run around by them. Had to escalate often.

LogicMonitor overall is a good product. We used SolarWinds and CA before. LogicMonitor is definitely better than both of them.