LogicMonitor Reviews

When it comes to monitoring and metrics its not so easy to think of where LogicMonitor would be less appropriate. There is logging which LogicMonitor is trying to make up ground in but isn't ready for prime time and there is application monitoring but I don't know enough about that aspect to speak intelligibly about it. I do think that LogicMonitor could be adapted to handle most application monitoring just due to the flexibility offered by the ability to create just about any data source but it would probably be a lot of work compared to buying one specifically suited for that task. LogicMonitor in my view is very well suited to monitor infrastructure: Operating Systems/hardware/Cloud services in either the cloud or on-prem. Memory, disk, power, temperature, CPU. Out of the box, it can handle thousands of devices. We currently have it configured to automatically scan networks for devices, determine what they are, configure them based on their name, put them in their appropriate logic monitor folder structure, and start collecting data. There is really nothing we have to do and it was fairly easy to configure with the property sources that LogicMonitor offers.

We have yet to have an issue that is outstanding and not resolved, even a small one. I can't really think of any situation that we had that took more than a week to resolve and most in a couple of days at most. They are very responsive and knowledgeable even on the first level support. You are not going to be talking to someone following a script but someone who seems to have the experience of having used the product themselves. Finally, if there are real issues or new bugs that are found, it seems like they are sitting right next to the developers in terms of their ability to escalate and get things working again.

LogicMonitor is well suited for any size organization that wants to not
have to "worry" about what to configure when choosing to monitor an
environment. LogicMonitor auto finds and associates the DataSources and
other types of data with the devices you add to LogicMonitor. We monitor
primarily Windows servers in a VMware environment with no in-house
custom apps. LMLogs has just been introduced and we have not used it.
Prior to that I would have said LogicMonitor may not be appropriate for
log monitoring.

Hands down the best support we have received from any vendor. Same top tier experience at any time of the day whether it is a simple question or a complex issue. They listen to feedback and do their best to implement feedback on problems that are discovered. Support is always providing references and material to learn more about what you are asking in a non-condescending manner which is appreciative. When LogicMonitor tells you their support sells the product that is the truth.

Well suited for orgs using a hybrid cloud model. Really shines in the 100-5000 device realm. Too expensive for smaller shops. Fully documented API allows for custom integrations with CMDB or external ticketing tools, which makes IT management much easier. Customizable data sources allow you to collect any arbitrary metric and action appropriately. This has business use.

This isn't even worth talking about. LM support is outstanding and always has been. Their team is based in the first world and can rapidly understand, troubleshoot, and resolve extremely complicated issues. They are clearly engineers of the tool, not just a support department. I cannot remember a time a support incident was not resolved on the first contact.

LogicMonitor has been fantastic for monitoring premise applications and networks as one has access to all of the data and monitoring points easily. However, with the advent of cloud applications, would love to see potentially something that can monitor network connectivity to cloud services. Also, since browser performance is so critical to success with cloud applications, would be nice to see some hooks to individual workstations and browsers that could help identify issues to end users now that everyone is working from home.

Have had consistent and regular follow up by our account management team, and also have had great interactions with our technical consultants and support personnel that have assisted us when we have called in for assistance. On a product development front, we have seen oodles of different enhancements and new features added to the product since we started using it.

I recommend LogicMonitor for ease of implementation and the simplicity to maintain the tool and database. Since the console is hosted in the cloud it was straightforward to stand up and add collectors inside our network. It doesn't have all possible features developed at this point but if you are looking for a good tool with a great team behind it to grow with your monitoring needs LogicMonitor is a solid option that is easy to use.

We haven't required much support as the tool has met all our needs so far but when there is a question or issue it is resolved promptly. We have a great account management team and support compliments that well. No matter who I reach out to I seem to get timely and valuable responses/solutions.

Everything about the tool has been easy and straightforward from implementation to discovery scans, adding users, setting permissions, creating alerts and escalations, accessing devices and their gathered information, and maintaining the database of systems being monitored. The UI is intuitive and simple to learn. The features and use of them are well thought out. The capabilities are complex such that you can highly customize the system if you would like to.

LogicMonitor is great for small shops or MSPs. Their ability to autodiscover devices and datapoints is awesome. There is a measure of flexibility in LM's ability to monitor and for that reason we like to say, if it can be scripted, we can monitor it.

I wouldn't use it for monitoring websites, NPM, APM, or Configuration management. Its just not well-developed in these areas. Website monitoring doesn't support synthetic logins or transactions. They actually told us we had to write our own groovy code to do this. Why should we as a customer have to learn a new programming language to attempt to login to a website? Our networking team likes LM's ability to backup the config on the networking equipment globally, but there is no ability to push the config, which almost makes it pointless according to them. NPM with LM is like pulling hair, there is no consistency and the requirements we need to get to where it is stable is daunting where SolarWinds would work right off. LogicMonitor's ability to autodiscover data is another feature that is sorely undervalued. There is a great opportunity to capture specific equipment details that they do not do out of the box and also has to be scripted.

Their support team is pretty good and only a chat away.

The best monitoring solution I have used compared to Solarwinds, Nimbus, HP SiteScope.
LogicMonitor is great for monitoring up/down status of network and system devices. The tool works great for anything we can throw at it, whether it be application/website/device monitoring. There are few scenarios where LogicMonitor is not the right choice as a monitoring platform; in fact I cannot think of any where LogicMonitor was the issue.

LogicMonitor has a support button accessible from anywhere inside the webpage. There is also LogicMonitor certifications offered through their training portal, which helps understand what is going on backstage. Support response is quick and there is open communication with their account representatives, which can also drive successful support opportunities. I have nothing bad to say about the support for LogicMonitor. Great to work with.

I am very happy with the product and don't have many negative comments to relay to a potential customer. I recommend the product for monitoring your network and traffic. There are tools that may be more specific for a certain project but for the price point, you get what you need and much more. I would happily purchase again.

The support has been extremely helpful thus far. I only rate it a 9 out of 10 because it is primarily chat, which can be a little sluggish. Most techs were very helpful and patient. They were attentive and followed up afterward. I would recommend their support.

I love having many collectors spread out all collecting data to send up to the cloud. Our previous platform was a single server in the data center. It was often overloaded and didn't notify us in a timely manor. The web based admin is great. Not having to install software to manage is great. Also being cloud based is great for checking alerts/devices when not at my desk. There is room for improvement with the RCA feature. Our old platform used to only send one notice when a site went down. With [LogicMonitor] the feature is not quite there yet to only tell me the router is down. Instead I get many emails that the router and all the gear behind it is down when we lose an mpls link.

Only a few times have I gotten a tech from logicmonitor who didn't quite help out as well as others have done in the past. Some technicians though go above and beyond the call of duty and really helped us out with issues. Even providing additional solutions that made the platform much better for us.

If you want to improve your OPs team ability to react to issues quickly than you need [LogicMonitor] in your arsenal of tools. [LogicMonitor] does it all, alerting, logs, remote access. Both on prem and cloud. VMWare, HyperV, Nutanix, does not matter, you see all CPU, memory and disk usage. Its amazing.

Help desk is very knowledgeable when it comes to any question I have posed. Their help desk makes me look like I am very good at my job.

LogicMonitor is SaaS-based, which means no updating, patching, or maintaining our own infrastructure to support it and redundancy/high-availability is built-in. It is great for multi-tenancy for Managed Services Providers. It is easy to use and add-on after initial setup. LogicMonitor is committed to staying current with both the latest technologies as well as listening to the needs of the industry to add features/functionality that is useful and value-add.

The onboarding was not only helpful and informative, they continued with bi-weekly meetings for a couple months after onboarding was complete just to answer new questions as they came up. They care about adoption and want to help make sure we understand and use the product to its' full potential. The few questions we have had for support outside of onboarding were answered promptly and left us feeling like we can always count on LogicMonitor support in a bind.

LogicMonitor has managed to inform us of issues with customers sites before the customer was aware of the issue themselves.

[LogicMonitor is] great for keeping an eye on infrastructure at a small scale (office-wide) or large scale (planet-wide).

They respond very quickly and have good documentation. What more can one ask for?

We are overall happy, but don't use it extensively. We use it to monitor various systems and servers, and to let us know if a site has gone offline. We specifically implemented it recently for letting us know if a site has lost connectivity, or that we lost contact with a firewall.

I have not personally interacted with their customer support.

Bulletproof monitoring when implemented properly. Always accurate and timely. Making changes to the out of the box settings is easy enough and can be rolled out how you like in terms of thresholds, alerts, and communications. Very broad native monitoring vendor support. Others can be implements without much fuss. Support is very helpful and prompt.

Support is very prompt and helpful. They resolved an issue I had with one email submission and 30 minute Zoom call for an issue that was somewhat complex regarding VMware Horizon. Community support is also good but isn't as mature as other vendors in this space. Built in help and documentation is excellent.

One scenario is monitoring a client network and server infrastructure, LogicMonitor is perfectly suited for this. Also, based on the times we are in, remote monitoring is a must and it allows employees to work from anywhere utilizing cloud based services to view alerts and troubleshoot accordingly. The app also proves a great tool.

So far, no major issues with regards to support. Support have been prompt and issues rectified. Techs are knowledgeable and can easily understand the issue at hand and what to do in order to have it resolved. LogicMonitor is easily understood and knowledge base is a great guidance for any problems come across.

This is a product you need to dedicate a lot of time to. Without that you're not going to get huge returns. This product can do so much for so many scenarios but without the time it will go to waste.

Every question I have ever asked of them they have answered, stepped me through and followed up. They have been absolutely fantastic.

LogicMonitor is great for network monitoring, providing in depth reports on all aspects of a firewall.

LogicMonitor support has never failed to accommodate a request, or helped our organization overcome an obstacle in our monitoring.

If you are using Auvik today you should switch to LogicMonitor, the pricing is about the same - actually cheaper if you are using Netflow from Auvik, and Logic Monitor provides so much more. If you don't need two-way communication with your ticketing system another solution may fit your needs.

We have opened only a few support cases, but every support case we've opened has been resolved within a matter of minutes. They have 24/7 support and a chat feature that allows you to interact with support engineers that really know the product inside and out. Support tis one of the best things LogicMonitor has going.

LogicMonitor is perfectly suited for smaller IT teams that are required to monitor larger deployments. It provides a single pane of glass that gives you pretty much any information needed to maintain and monitor infrastructure and applications.It's ease to use interface and the ease of customizing datapoints to monitor makes it extremely useful. The one area where we found lacking was Netflow.

They are constantly improving the product and they are easy to contact if there is an issue. Their technicians and engineer are very knowledgeable and helpful.

The only place I find that LogicMonitor does not really shine is with user experience monitoring. this is where monitoring is going with users accessing distributed infrastructure from a myriad of end user and consumer platforms. measuring that user's experience is key to success long term.

For everything else the LogicMonitor mantra of "we monitor everything" is pretty apt.

Always helpful. could do better with proactive follow up - but steadily improving and certainly sufficient.

[LogicMonitor] really works well for us so we don't have to have someone monitor out network devices, and spend more time implenting solutions and less time fixing problems.

Very knowledgeable, and quick to respond.

LM can monitor almost any device, with very few exceptions. It makes our monitoring easy and is integrated with our ticketing system. It creates tickets based on error and critical alerts and makes sure our engineers are notified immediately.

Every time I have contacted support, which is very rare since their support documentation is fantastic, I have had almost an immediate response and get an engineer who knows the product very well.

Support is fine.

The features in LogicMonitor is really very useful and the customer support is really great.