Reviews (1-25 of 94)
- Auto discovery of Datasources and Datapoints for every added device
- Custom visual dashboards and many pre-configured rich dashboards
- Broad support and continual expansion of new devices and manufacturers
- After-hours alert management is lacking. 3rd party solutions are still recommended
- Updating DataSources can be time consuming if you need to edit the original DataSource.
have to "worry" about what to configure when choosing to monitor an
environment. LogicMonitor auto finds and associates the DataSources and
other types of data with the devices you add to LogicMonitor. We monitor
primarily Windows servers in a VMware environment with no in-house
custom apps. LMLogs has just been introduced and we have not used it.
Prior to that I would have said LogicMonitor may not be appropriate for
- Cloud native service monitoring: Easy to setup and just works. Any service, any public cloud.
- Legacy hardware monitoring: Just as good at monitoring that 25-year-old ERP HP-UX system as the latest cloud-native tool, all in one pane of glass.
- Redundant collectors out of the box allow us to perform maintenance and not lose monitoring insight.
- Support is outstanding. Just top notch.
- The UI is not always consistent, particularly the enforcement of the 'better' alerts pane.
- Spend even more time on your 'troubleshooter' data sources to identify monitoring collection issues; granted this has come a long way in the last year.
- SSO integration using AD groups is not easy, requires custom integration work.
- Flexible so that you can easily define the service, application, process or any other critical function that is essential to successful operation. Works with so many different types of systems
- Robust alerting mechanism and easy configuration and setup. Allowing for phone, SMS, and email alerting.
- Has technology for watching almost any part of a technical environment. Great network hooks and tools, as well as configurable for most applications. Also, some really great new ways to monitor and deal with logs.
- Easy to use interface for configuration and ongoing use.
- Can always be more improvements in predictive monitoring and trending. Perhaps employing AI for some of the trending decision needs.
- Reconsidering pricing on the entry-level side so that smaller organizations can get into these sophisticated tools more easily.
- Possible pre-baked integrations with cloud platforms and services would be very nice.
- Server monitoring
- Baselining performance
- Simple alerting method
- Easy to use interface
- Forward thinking
- They need to support automation like ansible, puppet, chef.
- The collector agent is extremely insecure and they are making no effort to improve this design.
- They only support a few collector sizes that are unable to keep up with number of devices we have.
- They do not support load balancing collectors.
- They are terrible at notifying when datapoints are dropped or missing.
- They are not good at network equipment monitoring and aren't able to tell the difference between weighted BGP interfaces intelligently understanding traffic patterns.
- They're ML story is a lie, its all based on what they call dynamic thresholds that don't really work at scale and still require manually configuring the settings.
- They released LM Cloud but scoped its use case too narrow causing a really good feature to be blind to other possible uses of that feature.
- It is WAY too easy for datapoints team to be messed with and broken.
I wouldn't use it for monitoring websites, NPM, APM, or Configuration management. Its just not well-developed in these areas. Website monitoring doesn't support synthetic logins or transactions. They actually told us we had to write our own groovy code to do this. Why should we as a customer have to learn a new programming language to attempt to login to a website? Our networking team likes LM's ability to backup the config on the networking equipment globally, but there is no ability to push the config, which almost makes it pointless according to them. NPM with LM is like pulling hair, there is no consistency and the requirements we need to get to where it is stable is daunting where SolarWinds would work right off. LogicMonitor's ability to autodiscover data is another feature that is sorely undervalued. There is a great opportunity to capture specific equipment details that they do not do out of the box and also has to be scripted.
- Present data in an easily digestible way.
- Open communication with account representative for things like bug reports and feature requests to further customize our experience.
- Platform Integration with ticketing systems is very good out of the box, with support for custom integrations.
- Anything that can be measured can be monitored in LogicMonitor.
- New features are often lackluster on first deployment, but usually are patched within an expected timeframe.
- Support tickets could be worked faster.
- Out of the box data sources are sometimes irrelevant and need to be customized.
LogicMonitor is great for monitoring up/down status of network and system devices. The tool works great for anything we can throw at it, whether it be application/website/device monitoring. There are few scenarios where LogicMonitor is not the right choice as a monitoring platform; in fact I cannot think of any where LogicMonitor was the issue.
- Very easy GUI to understand and read.
- Lots of great ready to use dashboards.
- Easy integration with Azure.
- Lots of great out of the box services, the SQL tools in particular are outstanding.
- Enhancements to the product have been great while using it.
- Mobile App is essentially non-existent other than being in the app store.
- Possibly more templates that are very specific and then allow a picklist (easy checkboxes) of resources instead of typing in more resources or creating a new group.
- RDP, SSH and HTTPs built in support helps when needing to gain access to a machine.
- Web functionality makes it easier to do your job from anywhere. Even your phone.
- Root Cause Analysis is a must have if you have many network devices that flap.
- More out of box monitoring for Juniper Devices
- Apache web 60 minute time outs
- Has great and easy to use reporting and dashboards
- Already has direct connectivity to and monitors all our clients' current infrastructure
- Has API connectivity for more workflows, automations, etc. to many different popular systems (i.e. ITSM, knowledgebases, etc.)
- Easier to understand licensing
- LogicMonitor data sources allow you to monitor practically anything. If you can convert it to data, LogicMonitor can be modified to ingest and alert on it. There are a large number of out of the box data sources that cover pretty much everything standard you want to monitor, there is a large community of users who have also published their data sources and there is the flexibility to create your own. Data sources are limited only by your imagination.
- LogicMonitor offers the ability to monitor a broad range of devices and environments with great detail and precision. We struggled to find a software package that offered the ability to monitor both our Cloud and on-prem environments, with the detail we were looking for and at the price that we were offered. We have grown by acquisition so we are in all the Clouds as well as running a diverse set of hardware and software environments and LogicMonitor was out of the box ready to handle a vast majority of our environments.
- LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered.
- When thinking about monitoring we have two major pieces. Performance metrics and logging. LogicMonitor covers the first very well but currently, it was not in the log monitoring sector. They are currently working on making up ground in that area but have a lot of work to do to get to the level of ELK or Splunk.
- Intelligent alerting is still a bit young. Knowing how devices are connected to what and alerting only on the device that's having issues is in its infancy. There are ways to configure this but it takes a lot of manual configuration to get it where you want it and needs to be maintained with any changes. We don't normally have a cascade of alerts due to devices failing but in certain environments, it has happened.
- Extensibility - this allows us to create unique data sources and monitor unique capabilities
- Flexibility - this allows us to establish dashboards and alert notifications to meet customer needs
- Additional data sources
- More granular user access
- The Dashboards are a very useful feature for wall boards in the office
- Email notifications to warn of targets being hit
- Large variety of alerting options
- Can seem very complex to begin with due to the amount of configuration options
- Tells us if a server is down.
- Tells us if a network device is down.
- Tells us if a CPU is near 100% utilization (or any level we define)
- Tells if disk space is running low.
- I haven't got any complaints, it's quite robust.
- Very powerful views for Ops teams that need to find root causes quickly.
- Customizable alerts thresholds and Escalation Chains that work well.
- Website Monitoring is very robust.
- Supports Modern Authentication options.
- Customizable Customer access for Managed Service Providers.
- Reporting is somewhat difficult to work with to get what you need.
- Most scripting options requires learning Groovy (might be a pro for some).
- Web UI can sometimes require refreshing for changes to show up which can be annoying.
- In-depth database reporting on mount points, luns, etc.
- Networking reporting. Get alerts on network degrading.
- Server reporting on server health and status. Uptime.
- Website links reporting when it is down.
- Robust app not just for viewing alerts.
- Additional connectors to work with a wide range of software for automation.
- More user friendly reporting for end users to understand.
- Their supported device base is second to none, 9 times out of 10 you probe the device and it knows it.
- Remote access through the platform is a big one for us as it simplifies access to devices without having to log into VPNs or opening them up to the internet.
- API integration. This was imperative as we needed to be able to manage and track alerts through our paging and ticket system. Their integrations were easy to set up.
- I think they could continue to improve the API integration allowing us to attach alerts to a particular customer in our PSA.
- Great granularity.
- Robust monitoring for all types of devices.
- Easy to understand dashboards.
- On-boarding is cumbersome.
- Steep learning curve compared to other products.
- Ease of use is not even considered.
- Monitors a wide variety of equipment.
- Integrates with multiple platforms.
- Allows you to monitor multiple devices in a single view to give you a better idea of overall application performance.
- Needs a better integration with Connectwise CMDB.
- Would love to see a focus on MSP centric applications such as IT Glue and BrightGauge.
- Pricing is a little hard to swallow.
- It allow us to monitor our traffic across our MPLS and DIA links.
- It monitors our switch ports and alerts us to any issues with our uplinks as well as our access ports.
- It alerted us to expiring certificates on our network equipment which allowed us to avoid downtime.
- We are able to create custom monitoring to tailor the software to our particular needs.
- We had issues with netflow working properly with our Cisco Nexus gear.
- We have had issues with SNMPv3.
- The ability to easily browse thru resources is a little clunky.
- Alarm distribution - being able to route different alarms or alarm types to different teams allows for more distributed management of the infrastructure.
- Being flexible and allowing customers to write monitoring data sources that meet their own needs is extremely valuable.
- Extending that flexibility to hosting a community where Logic Monitor users can share their custom data sources is a huge time saver. you are never the first person to encounter a particular problem, so being able to leverage other users' output to solve a similar problem is great.
- Billing - My pet peeve is that LogicMonitor does not yet support a "utility model" for billing. this is an antiquated billing model and while it provides stability and certainty for LogicMonitor, I'm far more concerned about spending dollars on licenses that I may or may not get to use.
For everything else the LogicMonitor mantra of "we monitor everything" is pretty apt.
- Automatic recognition of devices
- Allows custom datasources with our own scripts
- Easy to deploy collectors and get monitoring up and running in minutes
- Allow return of data to include strings, not just integers; this is a pain point
- Allow other types of scripts to run besides PS and groovy
- Better LM Cloud datapoints, not everything is included for Azure; I know this is limited to the APIs that Azure allows
Our department/team specialise in automating MSP account setups via the API, saving time and resources for each company.
We are also partnered with LogicMonitor and a number of us are certified Professional Service Engineers which take on LogicMonitor's customers to explain the features that the product has to offer and best practices in the setup.
We also have our own products for our internal business group, Daisy, where we cherry pick relevant information on LogicMonitor and display it to them either simplified or with additional visualisation of the recorded data.
- Visualisation - dashboards provide a great at-a-glance view of resource performance.
- Reporting - LM logs a comprehensive amount of data that can be generated into reports.
- API - the thing we appreciate most, it's extremely useful and well documented.
- Reporting - would be nice to add device properties to reports (currently only available for alert reports).
- Searching - being able to search by object id would be useful.
Only smaller infrastructures are ones where I would say it is less appropriate.
The live chats are not as useful sometimes as the engineers aren't suited towards specific technical questions.
LogicMonitor Scorecard Summary
What is LogicMonitor?
With over 2000 pre-built monitoring integrations, the platform monitors the entire IT infrastructure stack, including:
- Networks and physical networking gear
- On-premises and cloud-based servers
- Cloud and container resources (including Kubernetes)
- Websites and synthetic transactions
- Virtualized environments
- Configuration and CMDB monitoring
- Applications, operating systems, storage, databases, and more!
LogicMonitor consolidates everything into one monitoring platform. This is to reduce complexity and the staff time required to effectively monitor complex IT infrastructures — whether physical, virtual, or in the cloud. The tool comes with advanced monitoring features, such as:
- Automated deployment and configuration
- Dynamic topology mapping for networks, servers, containers, and more
- Alert escalation chains and dynamic thresholds for alerting
- Machine learning and AIOps that includes anomaly detection and root cause analysis
- Customizable dashboards and pre-built dashboard templates
- 24x7 live support with real technical engineers
LogicMonitor Videos (4)
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
|Pro (up to 199 devices)||Contact sales team|
|Enterprise (200+ devices)||Contact sales team|
|Website Monitoring||Contact sales team|
Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.
LogicMonitor Customer Size Distribution
|Small Businesses (1-50 employees)||29%|
|Mid-Size Companies (51-500 employees)||41%|
|Enterprises (> 500 employees)||30%|
LogicMonitor Support Options
|Video Tutorials / Webinar|
LogicMonitor Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Mobile Web|