Reviews (1-9 of 9)
- Does a great job of monitoring uptime and when things go down on your network.
- You can dig way down into a system and get custom dashboards and reports per device.
- Alerting is great on LogicMonitor and you can have it where if the first person does not acknowledge the alert it will go to the next after so many minutes.
- Getting some of the reports could be easier but you can email support and they have been great to work with on things like that.
- When you update datapoints it will overwrite what you have changed, which is not great.
- Great support
- Easy to create dashboards
- Many networking devices supported
- Can be quite expensive, but its worth it
- Microsoft Exchange Datasource out of the box needs some work when using a DAG environment
- Redundancy-LogicMonitor's capability to have multiple on-prem collectors and have them automatically failover to each other ensures that monitoring keeps going through multiple different types of outages that may impact a single collector.
- NetApp Monitoring- This may be a niche, but for us it was important. The breadth of monitoring was a key for us.
- Ease of Use-Adding new devices is simple.
- Escalation-The idea of escalating alerts is well executed. From portal to email to text as needed.
- Support-Tech support is not something we've needed often but they've always been prompt, courteous and willing to assist with simple 'How do I' questions.
- The licensing structure changed and that hurt us as we were using it on a small scale. The lowest tier available is more than we are using.
- LogicMonitor does a great job of finding and configuring dynamic or virtual "things" - load balancer VIP's, hypervisor VM's etc... No more fuddling through MIBs to find OID's and make manual configuration updates to the monitoring solution.
- The dashboards are extremely flexible and useful to create top level views to track utilization and performance.
- Other monitoring is also extremely flexible and useful - for example we had a service that only exposed hundreds of stats through a web status page. LM helped us parse this data and display and track it over time.
- The alerting is fairly difficult to manage and configure. While it is possibly very flexible, you can't just go to a device or group and get some alerts. You have to define multiple layers of alert rules and escalation chains to make an alert show up somewhere. The default config is not horrible, but if you have a lot of users, groups or complex alerting rules it is very confusing.
- As a long term user I have to say support is not as good as it used to be but they are making some slow improvements. I still miss the original "Chat with Engineer" button for support option and support is generally much less helpful than it used to be when it comes to customizing certain monitors. But they are very responsive, their response is often sure you can do that - good luck.
- Implementation - the trial can be set up in 15 minutes.
- Excellent pre-sales staff. They listen to your challenges and provide a complete solution.
- Cloud services, text alerts without additional setup.
- Make it easier to configure dashboards.
- Reporting needs an upgrade.
- I would like to see LogicMonitor take an alert and react to it, i.e. shut a service down, run a program. While this can be done it's not something they advertise.
- Lightweight. The web interface is fairly simple once it is set up.
- Good cost structure. Not nickel and diming for every ping or sensor.
- Cloud based. No need to keep up with resources on a local server.
- Customizable dashboards are great.
- Web interface can get pretty busy. Pretty sure this can be customized though.
- Adding sensors is not that intuitive.
- Email alerts need to be a little more readable.
- Context menu (Right click).
- It provides useful information without too much white noise.
- The monitoring is fast and it updates quickly so you if a problem is cleared, you aren't still seeing the alert.
- It is easy to add devices and it automatically detects and monitors based on the device type.
- We have some older switches and the monitoring of those could be better.
- It can't monitor external services such as a dns.
- integration with Spiceworks would be nice.
- Huge inventory of pre-built templates for monitoring things from Power PDUs to blade servers.
- Robust groovy scripting language that would enable administrators to add monitoring that is specific to your company.
- Uptime, uptime, uptime, uptime =). In the close to four years that we have used LogicMonitor, they have had one or two incidents of downtime.
- Eat to set up. The collector install takes minutes to install. I literally added hundreds of hosts within a day.
- Missing robust support for some fundamental things like SNMP traps.
- Support team is going through some growing pains. The people and coverage is growing but product expertise and customer experience is degrading. I am sure they will fix this though.
- They are in the middle of transitioning to a new UI. It looks better but is a lot harder to use for people that have been on the old UI for a long time. Probably just an issue with legacy customers.
- Supports a large set of devices
- Technical support is fairly responsive and helpful
- Web GUI is fairly well designed and there is an app to go with it for mobile access (service is cloud-based)
- Click and drag graph zoom in and out
- Certain types of monitoring and dashboard graphs are a bit confusing to get working and require some extra effort
- Better syslog monitoring and alerting functionality, as they drop anything less critical than warning
LogicMonitor Scorecard Summary
LogicMonitor® delivers IT infrastructure performance monitoring solution for cloud, data center and on-premises environments with the simplicity of a SaaS-based platform. It provides native support for thousands of devices and instances and is integrated with a wide range of IT tools such as ServiceNow, Puppet and Atlassian.
What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. We don’t charge per node, interface, or metric.
LogicMonitor Technical Details