TrustRadius
LogicMonitor, from the company of the same name, is a SaaS-based monitoring platform for observing website uptime and app functioning.https://dudodiprj2sv7.cloudfront.net/product-logos/cV/rX/D5SZ8VWHM24L.PNGLogicMonitorLogicMonitor - device monitoring done right2018-12-12T20:50:02.568ZWe use LogicMonitor for our IT department to help us monitor devices, printers (toner), switches, firewalls, SAN and websites. It helps us see where a problem is happening and also sends emails to open tickets for our help desk people. We also use LogicMonitor to run reports for uptime and usage for our managers, VPs, and CEO.,Does a great job of monitoring uptime and when things go down on your network.
You can dig way down into a system and get custom dashboards and reports per device.
Alerting is great on LogicMonitor and you can have it where if the first person does not acknowledge the alert it will go to the next after so many minutes.,Getting some of the reports could be easier but you can email support and they have been great to work with on things like that.
When you update datapoints it will overwrite what you have changed, which is not great.,10,Compared to the product we used to use for monitoring, LogicMonitor alerts us of issues a lot faster. This allows us to jump on task before tickets start to come in.
LogicMonitor is not the cheapest out there, but we feel with what they offer and how good their support is to work with, it is worth the money spent.,Nagios, WhatsUp Gold, Zabbix and SolarWinds Network Device Monitor,Basecamp, Trello, ZendeskScott HarklessEasy to configure montioring system2019-01-15T15:12:49.654ZLogicMonitor is being used to monitor all of our infrastructure and servers, it is just used by the IT department. It allows us to proactively respond to issues, with LogicMonitor alerting us via email and sms alerts. We also use the Dashboard feature of LogicMonitor to allow us to display at a glance reports of how the network is doing.,Great support
Easy to create dashboards
Many networking devices supported,Can be quite expensive, but its worth it
Microsoft Exchange Datasource out of the box needs some work when using a DAG environment,10,LogicMonitor allows us to view the status on infrastructure devices and fix issues before they impact the business, such as a disk nearing capacity.
In the event of a network impacting problem LogicMonitor gives us the ability to fix problems as soon as they happen so there is minimal downtime to the business.,ManageEngine OpManager and Spiceworks,VMware ESXi, MailChimp, VMware vCenter ServerVerified UserLogicMonitor-Hosted IT monitoring done right2018-04-12T22:48:10.174ZWe use LogicMonitor for two primary purposes. The first is monitoring of our NetApp systems. This was the original need that drove us to LogicMonitor. In my opinion the NetApp monitoring is exceptional. We are able to get alerts on things that the NetApp tools we had at the time could not. The second purpose is for a hosted backup monitoring solution. Several years ago we experienced a severe outage that stopped our primary (on-prem) monitoring system from sending any alerts out. LogicMonitor now gives us monitoring that can alert from the cloud in case of a datacenter or internet outage.,Redundancy-LogicMonitor's capability to have multiple on-prem collectors and have them automatically failover to each other ensures that monitoring keeps going through multiple different types of outages that may impact a single collector.
NetApp Monitoring- This may be a niche, but for us it was important. The breadth of monitoring was a key for us.
Ease of Use-Adding new devices is simple.
Escalation-The idea of escalating alerts is well executed. From portal to email to text as needed.
Support-Tech support is not something we've needed often but they've always been prompt, courteous and willing to assist with simple 'How do I' questions.,The licensing structure changed and that hurt us as we were using it on a small scale. The lowest tier available is more than we are using.,10,LogicMonitor has enabled us to have reliable 24/7 datacenter monitoring that can alert even if an outage would have cut off on-prem alerts. This has permitted us to lower our requirements for onsite staff.,SolarWinds Network Performance Monitor and WhatsUp Gold,SolarWinds Network Performance Monitor, SolarWinds Network Configuration Manager, Windows Server, Microsoft Office 2016, Microsoft ExchangeJohn PredmoreThe logic of LogicMonitor2016-07-22T18:33:33.804ZLogicMonitor is primarily used by IT and operations groups for network monitoring as well as system monitoring and other useful metrics, application performance, availability etc... Our goal is to be aware of problems before our customers or employees are impacted and LM helps us achive that.,LogicMonitor does a great job of finding and configuring dynamic or virtual "things" - load balancer VIP's, hypervisor VM's etc... No more fuddling through MIBs to find OID's and make manual configuration updates to the monitoring solution.
The dashboards are extremely flexible and useful to create top level views to track utilization and performance.
Other monitoring is also extremely flexible and useful - for example we had a service that only exposed hundreds of stats through a web status page. LM helped us parse this data and display and track it over time.,The alerting is fairly difficult to manage and configure. While it is possibly very flexible, you can't just go to a device or group and get some alerts. You have to define multiple layers of alert rules and escalation chains to make an alert show up somewhere. The default config is not horrible, but if you have a lot of users, groups or complex alerting rules it is very confusing.
As a long term user I have to say support is not as good as it used to be but they are making some slow improvements. I still miss the original "Chat with Engineer" button for support option and support is generally much less helpful than it used to be when it comes to customizing certain monitors. But they are very responsive, their response is often sure you can do that - good luck.,10,It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts.
Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints.
LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.,Solarwinds and Auvik,SolarWinds Network Performance Monitor, ThousandEyes, Sumo LogicJason EmeryLogicMonitor - Trash the rest. Get the best.2017-04-18T19:38:52.035ZLogicMonitor replaces our current solution by adding a comprehensive look into our environment. From the business side it saves by not utilizing CapEx and allows for money to be used elsewhere.,Implementation - the trial can be set up in 15 minutes.
Excellent pre-sales staff. They listen to your challenges and provide a complete solution.
Cloud services, text alerts without additional setup.,Make it easier to configure dashboards.
Reporting needs an upgrade.
I would like to see LogicMonitor take an alert and react to it, i.e. shut a service down, run a program. While this can be done it's not something they advertise.,10,LogicMonitor is [costlier] than most. Harder to get it into smaller companies.
Once in ROI is seen in about 3 months.
Takes some convincing at times as most managers are skeptical of monitoring as a service.,SolarWinds,Cisco Meraki Wireless WAN, Meraki MS Switches, Cisco ASA,1,1Verified User
Unspecified
LogicMonitor
22 Ratings
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