Overall Satisfaction with Bugzilla
We used Bugzilla across the whole organization for the most part. I found it to be very good at what it did. We used it to track open issues as well as adding new features to products and services that we were launching. I think it is very helpful with the way it captures and sorts information, project and version number, and is a very easy tool for QA and Dev to use to communicate back and forth with each, either with direct notifications or group emails. The one knock I had for Bugzilla is that sometimes building custom search queries that entailed a lot of greater or less than status became very hard when dealing with extended version numbers of certain products that were saved in Bugzilla.
- Negative - Sometimes multiple updates to the same issue run into each other and cause confusion.
It is something that is out of my control but, I would not be opposed to continued use of Bugzilla, as the way to capture information and sort and disseminate it very easily.
I would suggest to ask how big the project is and how many versions and components are involved in doing so.