Bug Tracking Software

Bug Tracking Software Overview

What is Bug Tracking Software?

Bug Tracking Software is a component of Application Lifecycle Management that records bugs discovered during software development. Alternately known as Defect Tracking, bug tracking software provides a record of bugs that have been discovered and facts known about them. This record of facts includes such useful details like the time the bug was reported, a description of error behavior, and how to reproduce it. Members of the software development team can track bugs, and sometimes app users may as well. System administrators can configure permissions, change bug status, or delete bugs.


In addition, bug-tracking systems may track suggested improvements which are not strictly bugs (e.g. app performance). A backlog of bugs and improvement requests provide useful guidance to product managers planning future releases.

Bug Tracking Software Features & Capabilities:

The advantages of using a bug tracking system are:

  • Alert system or feed for bug info delivery

  • Error log management, log summary, search and filter

  • Custom workflow and fields

  • Dependency management and work sequencing

  • Collaboration tools, Kanban board, private messaging

  • In-page feedback, visual feedback, real-time communication

  • Task management, assignment, and delegation

  • Search tool for bug location in the application log

  • Multi-format bug list / read-out (e.g. .csv, Excel file)

  • Ticket management, ticket emailing

  • Duplicate bug report detecting (append report to prior bug)

  • Time tracking (e.g. predict how long bug will take to fix)

  • Track effectiveness of testers (find rate per tester)

  • Track effectiveness of development team in fixing bugs

  • Triage bugs by app feature, finding problematic or buggiest place

  • Calculate sprint estimations based on bug density

  • Build list items for regression testing

Pricing Information

Basic but popular bug tracking software is available free. Free editions may include access to forums or peer assistance for support. Paid editions may include more sophisticated support. Advanced bug tracking tools are available on paid plans, often after a free trial (14 or 30 day). Paid plans support larger teams and higher volume of testing activities and logging. They might include advanced testing and tasking, more storage and archiving, and more security (e.g. identity federation).

Bug Tracking Products

(1-23 of 23) Sorted by Most Reviews

Zoho Projects
51 ratings
21 reviews
Zoho Project is online project management and planning software that provides project teams with a web-based collaborative environment. Zoho Projects can also include a bug tracking module specifically design to support software development project. It is integrated with other Zoho products includin…
SpiraTest
2 ratings
7 reviews
SpiraTest allows customers to manage their software testing and quality assurance activities. It provides requirements management, test management and bug-tracking functionality with integrated reporting.
BugHerd
8 ratings
4 reviews
BugHerd is a bug tracking and project management platform built for web developers and designers.
Retrace
4 ratings
3 reviews
Retrace (formerly APM+) is a lightweight Application Performance Management solution. Retrace gives developers continuous, real-time analysis through a combination of code-level visibility with in-line log and error data. Retrace helps identify top performance offenders by analyzing top page request…
IBM ClearQuest
8 ratings
3 reviews
IBM ClearQuest is an application development and production system, for change and defect tracking.
Bugsnag
1 rating
1 review
Bugsnag headquartered in San Francisco offers their application health and error tracking application, for monitoring web application stability, and alerting developers to app issues and error-rate in real-time.
Backlog
3 ratings
1 review
Backlog is a project management and bug tracking tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more. Backlog is designed to get everyone on track by organizing work, teammates, proje…
Instabug
0 ratings
1 review
Instabug delivers Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence.With bug and feedback reporting, crash reporting, in-app surveys, and infrastructure that supports ov…
Jixee
Jixee is a bug and issue tracker that integrates with tools like Github, Bitbucket, and Slack.
GNU GNATS
GNU GNATS is an open source bug and defect tracking system.
Adminitrack
Adminitrack, from the company of the same name headquartered in Atlanta, Georgia, is a cloud-based issue and defect tracking solution.
QaBook
QaBook, from QaWorks in the UK, is an offering that contains both test management and defect tracking features.
zipBoard
zipBoard lets teams build digital content at scale making it easier for non technical stakeholders to share feedback using annotations and screenshots. By using zipBoard for collecting feedback for your Digital content, you can:Share feedback using annotated screenshots and screen recordings View al…
Planio
Planio is an issue tracker and agile project management tool that is based on open source Redmine. With this solution, users can manage projects using agile methodologies such as scrum due to the included sprint planning and Kanban Boards. Users have unlimited git/svn hosting, so they can tightly i…
Usersnap for QA
Usersnap is designed for teams developing digital products and web experiences. It's a collaboration space where bugs are reported and visual feedback is collected, shared and discussed.
Xavient Support Diaries
Xavient Support Diaries is a bug and defect tracking and detection tool, from Xavient Digital.
TrackJS
TrackJS is an error monitoring service for web applications. It provides enhanced stack traces and detailed telemetry for developers to understand how an error happened, how to recreate it, and how to fix it.
Kualitee
Kualitee is an all-in-one test management tool that supports manual and automated testing. With Kualitee, users can replace inefficient workflows and spreadsheets, and create and import test cases, execute test cases, log defects and perform defect management activities with a dedicated module. The …
IBM Rational Software Analyzer
IBM Rational Software Analyzer is a software analysis tool for detecting and tracking bugs and defects in code.