Bug Tracking Software

Bug Tracking Software Overview

Bug tracking software is a component of Application Lifecycle Management that records problems (bugs) discovered during software development and after release. In addition to standalone bug tracking products, bug tracking is sometimes included as a feature in Workflow, Product Management, or Project Management products.

Also called defect or issue tracking, bug tracking software stores data about bugs as they are discovered. Common data points recorded include descriptions of error behavior, details on how to replicate the bug, and a timeline of when the bug was first reported Some software allows for bug detection automation where duplicates of a known bug are automatically discovered and entered into the database.

Bug tracking software varies in that some are designed for internal use and others are designed for feedback from end-users of the product. When used internally, bug tracking software is generally utilized by development, product, and quality assurance (QA) teams. When used externally, customer service teams or customers themselves can submit reports of bugs for the development team to address. Some bug tracking software specializes in tracking bugs in mobile applications while others focus on web-based applications.

Top Rated Bug Tracking Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Bug Tracking Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Bug Tracking Products

(1-25 of 40) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

monday.com

monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.…

Key Features

  • Task Management (1257)
    92%
    9.2
  • Team Collaboration (1238)
    90%
    9.0
  • Resource Management (1087)
    83%
    8.3
Jira Software

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the cloud and local servers.…

GitLab
Customer Verified
Top Rated

GitLab is a complete open-source DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development…

Zoho Projects

Zoho Project is online project management and planning software that provides project teams with a web-based collaborative environment. Zoho Projects can also include a bug tracking module specifically design to support software development project. It is integrated with other Zoho…

Key Features

  • Team Collaboration (19)
    96%
    9.6
  • Task Management (19)
    81%
    8.1
  • Resource Management (18)
    77%
    7.7
Airbrake

Airbrake, now from LogicMonitor (acquired February 2021) is an error monitoring and performance insight tool. Airbrak offers real-time error alerts, rich contextual data about why errors are occurring, integration into an existing workflow, and application performance insights to…

Sentry

Sentry provides engineering teams with tools to detect and solve user-impacting bugs and other issues.

Digital.ai Agility

Digital.ai Agility (formerly VersionOne) helps organizations harness the power of their people’s knowledge, processes, and technology to build agile practices that scale across the enterprise. Its capabilities enable organizations to align products and investments with strategic…

SpiraTest

SpiraTest allows customers to manage their software testing and quality assurance activities. It provides requirements management, test management and bug-tracking functionality with integrated reporting.

Key Features

  • Centralized test management (8)
    90%
    9.0
  • Map tests to user stories (8)
    80%
    8.0
  • Test execution reporting (8)
    50%
    5.0
Jixee

Jixee is a bug and issue tracker that integrates with tools like Github, Bitbucket, and Slack.

BugHerd

BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.

IBM ClearQuest

IBM ClearQuest is an application development and production system, for change and defect tracking.

Instabug

Instabug delivers Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence.With bug and feedback reporting, crash reporting, in-app surveys, and infrastructure…

Retrace

Retrace (formerly APM+) is a lightweight Application Performance Management solution. Retrace gives developers continuous, real-time analysis through a combination of code-level visibility with in-line log and error data. Retrace helps identify top performance offenders by analyzing…

Backlog

Backlog is a project management and bug tracking tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more. Backlog is designed to get everyone on track by organizing work,…

Kualitee

Kualitee is an all-in-one test management tool that supports manual and automated testing. With Kualitee, users can replace inefficient workflows and spreadsheets, and create and import test cases, execute test cases, log defects and perform defect management activities with a dedicated…

Aqua ALM

German company Andagon supports Aqua ALM, a subsidiary offering an eponymous application lifecycle management platform that focuses on test management solutions,

Bugsnag

Bugsnag is an application health and error tracking application, now from Smartbear since the April 2021 acquisition, for monitoring web application stability, and alerting developers to app issues and error-rate in real-time.

Usersnap for QA

Usersnap is designed for teams developing digital products and web experiences. It's a collaboration space where bugs are reported and visual feedback is collected, shared and discussed.

Original Software TestAssist

Qualify UAT is a user acceptance testing (UAT) management solution that is presented as simple to use by business testers, also, easy to administer and report by managers, from Original Software. The solution enables integral support not only for key systems but all supporting…

Shake

Shake is a bug reporting tool for mobile apps. It helps QA teams report bugs faster and developer teams to solve them faster. It can be added to any Android, iOS, Flutter, or React Native app in under 5 minutes. After that, shake a phone to report a bug or submit feedback - it's…

elmah.io

elmah.io is an error logging and uptime monitoring service for Microsoft .NET developers. It automatically monitors websites and services for crashes and notify the user through Slack, Microsoft Teams, mail, or another channel when errors start happening. With elmah.io's detailed…

Learn More About Bug Tracking Software

What is bug tracking software?

Bug tracking software is a component of Application Lifecycle Management that records problems (bugs) discovered during software development and after release. In addition to standalone bug tracking products, bug tracking is sometimes included as a feature in Workflow, Product Management, or Project Management products.

Also called defect or issue tracking, bug tracking software stores data about bugs as they are discovered. Common data points recorded include descriptions of error behavior, details on how to replicate the bug, and a timeline of when the bug was first reported Some software allows for bug detection automation where duplicates of a known bug are automatically discovered and entered into the database.

Bug tracking software varies in that some are designed for internal use and others are designed for feedback from end-users of the product. When used internally, bug tracking software is generally utilized by development, product, and quality assurance (QA) teams. When used externally, customer service teams or customers themselves can submit reports of bugs for the development team to address. Some bug tracking software specializes in tracking bugs in mobile applications while others focus on web-based applications.

Bug tracking software features

  • Alert system
  • Error log management, log summary, search and filter
  • Custom workflow and fields
  • Dependency management and work sequencing
  • Collaboration tools, Kanban board, private messaging, commenting
  • Search tool for bug location in the application log
  • Multi-format bug list / read-out (e.g. .csv, Excel file)
  • Ticket management, ticket emailing
  • Automated duplicate bug detection
  • Crash analytics
  • Time tracking
  • Automated/scheduled reports
  • App performance monitoring

Bug tracking software comparison

When considering which bug tracking software fits your needs, consider the following:

  • Setup Time: There are many free/open-source bug tracking tools (e.g. Bugzilla and BugTracker. NET) that are customizable. While a free tool might be the best for your budget, customizing an open-source product to your needs will take significant time. Consider whether the customization that this time investment will take is necessary for your use case.
  • Intended use-case: Some bug tracking tools are built for web-based applications, some for mobile applications, others for both. Ensure that the product you are considering is flexible enough to accommodate all of your needs.
  • Other features: Many companies will offer bug tracking as a feature of a larger workflow, product management or application lifestyle management package. Make sure you’re not paying for more than you need if you already have a satisfactory workflow management system.

Start a bug tracking software comparison here.

Pricing Information

There are many free and open-source bug tracking software options available, for example, Bugzilla and BugTracker. NET, though these tools often require significant time to set up and customize. Most open-source options are bare-bones and require significant customization to meet each organization’s needs. Support options are generally more robust on paid options, but many free options have peer forums.

Several vendors that offer paid products also offer a free version of their software. However, these versions are not typically as customizable as open-source solutions but do not require the time investment to get the program up and running. Paid plans are offered on a subscription basis. Basic plans usually start around $50-$150 a month, with more advanced subscriptions starting around $250/month.

Related Categories

Frequently Asked Questions

What is bug tracking software?

Bug tracking software records issues with software in the development cycle and after a product is released. Bug tracking software allows for both internal and external users to report issues to allow for prompt resolution. This software also creates a database of known bugs and information about those bugs.

What are the benefits of using bug tracking software?

Many bug tracking tools can use the database of known bugs to automate bug detection (and in some cases can fix the bug!). Beyond this, having a bug tracking system ensures a streamlined workflow from bug detection to resolving the issue.

How much does bug tracking software cost?

If you already pay for workflow, ALM, or project management software, bug tracking may be included or available at an additional fee. Otherwise, there are several open-source and free options. Paid options vary in price, but usually start around $50 a month.