There's nothing like a service desk party!!!
July 08, 2014

There's nothing like a service desk party!!!

DeChandra Hendry, CCS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CA Service Desk Manager

CA Service Desk is being used across the whole organization as the service desk system for all issues or inquiries. Specific departments also use CA Service Desk to keep track of daily requests related to coding and applications.
  • Tracking - For large projects across multiple departments, we are able to keep track of progression in one central location
  • Accountability - If someone alters a document or information, everyone is able to review the original documentation
  • Communication - While it is great to add notes and comments, there should be better interaction with CA Service Desk and Outlook email
  • Increased employee efficiency
  • Better customer service
It's an easy application to use, but needs increased communication between other applications.
This is well suited for companies who need to formalize communication between IT/application specialists and less technical employees.