CA Service Management

CA Service Management

About TrustRadius Scoring
Score 7.5 out of 100
CA Service Management, with CA Service Desk Manager

Overview

Recent Reviews

tech100

9 out of 10
March 23, 2016
CA Service Desk Manager is being used to document all calls and work orders that come to the Queens College help desk. When a staff or …
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Service Desk review

3 out of 10
September 15, 2015
Service Desk is being used by the whole organization (and recently some external users) and is used to track and escalate problems and …
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CA SDM review

8 out of 10
July 11, 2014
  • Increased productivity of consumers, IT teams and management
  • Reduced number of Service Desk tickets
  • Faster service restoration
  • Clearer …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2018

Popular Features

View all 13 features

Organize and prioritize service tickets (6)

9.7
97%

Self-service tools (6)

8.6
86%

Service restoration (6)

8.4
84%

Subscription-based notifications (6)

7.9
79%

Video Reviews

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Pricing

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What is CA Service Management?

CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

What is Jira Service Management (Jira Service Desk)?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

Features Scorecard

Incident and problem management

8.6
86%

ITSM asset management

9.2
92%

Change management

9.1
91%

Product Details

What is CA Service Management?

CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.

CA Service Management Integrations

CA Service Management Competitors

CA Service Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is CA Service Management?

CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.

What is CA Service Management's best feature?

Reviewers rate Asset management dashboard highest, with a score of 10.

Who uses CA Service Management?

The most common users of CA Service Management are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (45)

Ratings

Reviews

(1-6 of 6)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
We will not renew our use of CA Service Desk Manager as we have found something better of similar cost. Our organization has recently tripled in size and the cost simply was too much. A competitor offered a more streamlined solution and is cloud / SaaS. I believe if our renewal was not so costly we would have stayed.
July 11, 2014

CA SDM review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Advanced analytics and dashboards can increase management visibility into IT service management, which helps drive accountability for service quality, limit risk and align IT investments to business productivity goals
Curt Melancon, CBAP, ITIL, CSSGB | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
While the concepts of Service Desk and EITM were solid. The user interface, tool capabilities, and integrations fell behind the rest of the industry. Too often it seemed like CA bought and rebranded products without fully integrated them with their other products. It was a coat of paint, without the parts under the hood being updated. The overhead for administration was too high and the reporting capabilities were absolutely amongst the worst I've seen.
Ryan Hanzalik | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We ended up renewing our contract, but we have started looking at other products to see if they would be a fit for our organization. This product has many features that are hard to beat once you get them integrated into your environment, so finding a product that will do all the same things, but better has been a tough challenge. We will probably stick with CA Service Desk Manager for quite a while.