Calabrio - It's Worth It
May 19, 2017
Calabrio - It's Worth It
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Calabrio ONE
Calabrio ONE is used within our organization for quality management through call evaluation. The application is used in all areas of our organization for call recording and coaching purposes. Calabrio ONE assists with ensuring excellent customer experience in all contacts.
Pros
- Ease of Use - Calabrio is incredibly easy to use, train and maintain.
- Streamline Processes - Calabrio allows for the streamlining of the call evaluation and reporting processes.
- Thorough - Many quality management products record only a small selection of calls, however, Calabrio does a fantastic job of recording all calls made on a daily basis.
Cons
- Some features within Calabrio are, essentially, great features, however it does not seem as though these features were created with the end user in mind.
- We are currently working on meeting our business objectives through the use of Calabrio.
- NICE
Calabrio is much easier to use, more dependable and an overall better product.
Comments
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