Calabrio ONE Review | TrustRadius

Overall Satisfaction with Calabrio ONE

Use Cases and Deployment Scope

Calabrio ONE helps with time keeping in my organisation, it helps to create schedules that are easy to understand and are easy to follow. Calabrio ONE helps with organising schedules to ensure the right number of agents with the right skills are available at the right time, which reduces over/understaffing and operational cost.

Pros and Cons

Pros

Resolves inefficient scheduling
Helps to organise work schedules
Help organise meeting and set reminders

Cons

Limitations in data analysis
Slow perfomance with large datasets
Some scheduling functions require numerous manual steps

Return on Investment

Time saving in workforce management tasks
Slow loading at times
Increase operational productivity

Usability

10

It is easy to use and once the schedules are set in place they are easy to understand.

Alternatives Considered

CRM and Deals for Zendesk

Key Insights

Do you think Calabrio ONE delivers good value for the price?

Yes

Are you happy with Calabrio ONE's feature set?

Yes

Did Calabrio ONE live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Calabrio ONE go as expected?

I wasn't involved with the implementation phase

Would you buy Calabrio ONE again?

Yes

Other Software Used

CRM and Deals for Zendesk, Talkdesk, Slack

Likelihood to Recommend

Calabrio ONE is suited for time keeping, maintaining agent schedules and setting reminder for daily activities.

Comments

Please log in to join the conversation