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Easy to use and incredibly organized
February 23, 2022

Easy to use and incredibly organized

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Calabrio Teleopti WFM

I use Calabrio Teleopti WFM to monitor my team's schedules, submit them, approve time off, and manage our channel staffing needs. It is an imperative tool to make sure our global support team operations run smoothly and we are properly staffed at any given point based on our customer needs.
  • Scheduling.
  • Time off requests.
  • Channel staffing.
  • User friendliness.
  • Support documentation.
  • Scheduling.
  • Time off requests.
  • Channel staffing.
  • Manages our entire support organization's scheduling, it would be an incredibly painful and manual process without it.
N/A

Do you think Calabrio Teleopti WFM delivers good value for the price?

Not sure

Are you happy with Calabrio Teleopti WFM's feature set?

Yes

Did Calabrio Teleopti WFM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Calabrio Teleopti WFM go as expected?

I wasn't involved with the implementation phase

Would you buy Calabrio Teleopti WFM again?

Yes

Calabrio Teleopti WFM is a great tool for medium to large companies looking to streamline their staffing operations and ensure employee schedules are easily managed and meet the needs of your customer base. Here, you can easily change schedules based on employee absences and request and manage time off. It is an imperative tool for team leaders like myself.