How CallFire really is the Fire your business needs to keep your engine running strong.
November 04, 2015

How CallFire really is the Fire your business needs to keep your engine running strong.

Matt Rocco | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CallFire

CallFire allows us to utilize our retention leads with little client contact and effectively dial large quantities of customers who are curious. However, our customer base is not aggressively seeking out answers immediately. The automatic dialer and ease of use of CallFire along with the ability to customize client leads and leave personalized voicemails allows our company to effectively reach our large customer base in an efficient manner.
  • Ability to call a large base of consumers efficiently.
  • Keeps our sales agents engaged and focused with the ease of use.
  • Leaves a personalized voicemail to increase client retention.
  • Delay in time that clients pick up.
  • Volume of customers is quite low.
  • Add more features that engage and highlight when customers answer.
  • Client retention and nurturing of leads.
  • Faster lead conversion.
  • Main source of marketing.
CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend CallFire and see it as a great asset for any call center.
We have a script so it is appropriate and does not need to be improved. I would just say the volume of the sales calls needs to just be a bit louder. There needs to just be a bit more color and a better heads up when someone answers with no delay or lag time.