CallFire: Expand your reach with multiple calls at once and see your increase in ROI!
March 11, 2016
CallFire: Expand your reach with multiple calls at once and see your increase in ROI!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with CallFire
CallFire is a phenomenal product that our managing partner has used as long as he can remember. I have been using the product for a little over three years now and have seen a huge increase in my productivity. We currently use this product on our recruiting and business development departments. The product has really helped us to increase our calls per day. Our business is a numbers game and we must be able to knock on a lot of doors. With CallFire's ability to be able to "drop voicemail" this allows me to start the next call. It's almost like calling two people at once!
Pros
- You are able to leave a "canned" voicemail so that you do not need to speak your voicemail every time.
- The moment an answering machine picks up, you can hit "drop voicemail" which automatically puts you on the next call and will then leave your "canned" message on the answering machine at the appropriate time.
- Their customer support always answers the phone with a positive attitude. If you are having some issues they will help to find out for you. I'm not sure if it's because of how long we have used them, but they have followed up with us to make sure things were going well after they fix the issue.
Cons
- Some times when we have too many agents on at the same time there will be some lag with the calls.
- When there is too much traffic during the day, the voicemails don't match up to when they are supposed to be left on the machine.
- I wish there was a way to turn down the "hold" music or even change it to something softer. It's always BLARING in our ears.
- CallFire has had ALL positive impact on my business objectives. For instance I no longer waste time leaving voicemails on machines.
- On top of not leaving voicemails, when the machine picks up, Callfire "parks" the call and you don't have to wait for anything. Your phone is then calling the next number. Again saving more time. It's amazing how many more calls I can get out in a full day.
- My other favorite item about this product is that I can take notes at the same time. When I'm done for the day or with my call campaign, I can then access each note for each person. This helps me speed up my notes in our ATS and I capture the appropriate data.
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