TrustRadius
CallFire Review 7 of 12
Review: "CallFire is an affordable and simple to use Voice Broadcast and SMS messaging service. It is not feature rich, but can be implemented almost instantly."
https://www.trustradius.com/voipCallFireUnspecified9.418101
Benjamin Cutler profile photo
January 07, 2019

Review: "CallFire is an affordable and simple to use Voice Broadcast and SMS messaging service. It is not feature rich, but can be implemented almost instantly."

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with CallFire

We use CallFire Voice Broadcasts for our accounts receivable departments across 5 of our North American brands. This has allowed us to prioritize the most important part of our collections team workflow, speaking with customers directly without having to manually make calls.
  • Campaigns are dead simple to build and modify.
  • Pricing is competitive for the industry.
  • Technical support is generally available via live chat and very responsive.
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
  • Prior to using CallFire for our collections strategy, we had 10 people making manual calls to our past due customers. There has been a significant improvement in productivity.
CallFire is perfect if you need a simple, cost-effective solution to broadcast voice or SMS messages with almost no setup. As I mentioned before, it is dead simple to create and run campaigns. That said, as soon as you want to be a bit more dynamic, it's going to take a lot of trial and error. Depending on the complexity of your needs, I might recommend shopping around with a different vendor.

CallFire Feature Ratings

Multi-level Interactive Voice Response (IVR)
7
Call reports
8
Directory of employee names
Not Rated
Answering rules
7
Call recording
8