CallFire is an affordable and simple to use Voice Broadcast and SMS messaging service. It is not feature rich, but can be implemented almost instantly.
Overall Satisfaction with CallFire
We use CallFire Voice Broadcasts for our accounts receivable departments across 5 of our North American brands. This has allowed us to prioritize the most important part of our collections team workflow, speaking with customers directly without having to manually make calls.
- Campaigns are dead simple to build and modify.
- Pricing is competitive for the industry.
- Technical support is generally available via live chat and very responsive.
- The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
- API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
- The standard reports are generally sufficient, but there isn't any customization or intelligence available.
- Prior to using CallFire for our collections strategy, we had 10 people making manual calls to our past due customers. There has been a significant improvement in productivity.