TrustRadius
CallFire is an affordable and simple to use Voice Broadcast and SMS messaging service. It is not feature rich, but can be implemented almost instantly.
https://www.trustradius.com/voipCallFireUnspecified9.518101
Benjamin Cutler profile photo
January 07, 2019

CallFire is an affordable and simple to use Voice Broadcast and SMS messaging service. It is not feature rich, but can be implemented almost instantly.

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with CallFire

We use CallFire Voice Broadcasts for our accounts receivable departments across 5 of our North American brands. This has allowed us to prioritize the most important part of our collections team workflow, speaking with customers directly without having to manually make calls.
  • Campaigns are dead simple to build and modify.
  • Pricing is competitive for the industry.
  • Technical support is generally available via live chat and very responsive.
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
  • Prior to using CallFire for our collections strategy, we had 10 people making manual calls to our past due customers. There has been a significant improvement in productivity.
CallFire is perfect if you need a simple, cost-effective solution to broadcast voice or SMS messages with almost no setup. As I mentioned before, it is dead simple to create and run campaigns. That said, as soon as you want to be a bit more dynamic, it's going to take a lot of trial and error. Depending on the complexity of your needs, I might recommend shopping around with a different vendor.

CallFire Feature Ratings

Multi-level Interactive Voice Response (IVR)
7
Call reports
8
Directory of employee names
Not Rated
Answering rules
7
Call recording
8