TrustRadius
Small Company Flexible Solution
https://www.trustradius.com/data-center-backupCarbonite Server BackupUnspecified7.551101
Eric Romaine profile photo
May 22, 2017

Small Company Flexible Solution

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Carbonite EVault

We use it for our whole organization backing up just under 100GB of file, system state and database types data. Carbonite is installed on two older Microsoft based servers which serve domain and file system roles as well as a SQL Server. It is our industry standard to have disaster recovery methods in place which include file level to complete system recovery. We backup month end snapshots up to 10 years as well as a rolling 30 days.
  • Their web portal is easy to use to monitor server, check logs, restore or run an ad-hoc backup job.
  • Minimal problems, but when there is a problem, customer support is friendly and flexible in finding a solution. Contacting through their customer portal is convenient.
  • Competitive pricing for level of service provided.
  • It'd be nice if the customer portal and the Evault portal were integrated a little more smoothly.
  • An alert system when backups are not working, to email or even to Evault support would had been a nice feature. This was our fault for not monitoring more closely, but information was lost when our storage vault was moved and the IP address had to be updated. Backups were failing for about a month and only the portal logs were recording the failure.
  • For a small firm, it has outsourced an important element to support our business continuity.
  • Email archiving was something we couldn't keep up with an EVault type of solution. We have more control of our file storage size than email, so we felt we were paying too much to archive spam and solicitations than important business communication. We went to a Google solution which was extremely cost effective and with more features.
The failure of most systems is a very low percentage, so a solution like EVault is more an insurance purchase than a day-to-day usage service. The peace of mind knowing that you'd be minimally impacted in a "beyond your control" scenario is a cost that should be weighed for each client. We've had to restore a server once from disk failure in 15 years, but everything was restored smoothly from EVault, so that peace of mind going forward is important for company stability and confidence.
We're in the financial industry, so there are certain standards that we make sure we're following. Outsourcing that role to a specialist in the area helps lighten our work load to we can concentrate on day-to-day business activities and not outside regulations. Flexibility, cost, stability, simplicity, reputation and security features are all things we look for and though there are many ways of tackling disaster recovery, we felt EVault provided a solution that checked those boxes with a high level of confidence. We also felt that they'd be able to grow with us as well.
In a regulated industry where backup recovery is essential and required, Carbonite provides a nice outsourced solution, reducing stress and overhead of most in-house solutions.

Bandwidth could be an issue with larger data companies, so an internet based solution would need to be analyzed from the trade-offs of cost and functionality.

Carbonite Server Backup Feature Ratings

Universal recovery
Not Rated
Live recovery
8
Recovery verification
Not Rated
Business application protection
Not Rated
Multiple backup destinations
Not Rated
Incremental backup identification
9
Backup to the cloud
9
Deduplication and file compression
9
Snapshots
Not Rated
Flexible deployment
Not Rated
Management dashboard
9
Platform support
6
Retention options
7
Encryption
9