Item: CCH® SureTax®
Rating: 8
Author: Anton Shokhrin

Use Cases and Deployment Scope

The combined solution consisting of BillingPlatform integrated to SureTax enables our customers to produce accurate invoices and meet all of the tax compliance needs. SureTax specialty is accurate tax determination in any industry with emphasis on customers in telecommunication space where taxation rules are particularly difficult. In this capacity SureTax has few rivals and lands at the top of the list to recommend for customers with telco tax needs

Pros and Cons

The product is optimized to handle invoices with large number of line items. We've fast response times even on invoices with hundreds of thousands of line items.
It is a SaaS solution which saves costs, increases maintainability and is entirely web based
REST API is efficient, logically laid out and effortless to use

International expansion with better support for EU and Brazil regions
The quirk of having to manually setup next accounting period causes occasional errors during invoice close that could've been easily avoided
Perhaps consider building a light weight API for customers with simpler taxation needs

Return on Investment

Enabled us to support customers that would've been unreachable otherwise
We build a complex integration quickly thanks to their REST API
Their customer success team is a great asset that always there to help us

Alternatives Considered

Avalara, Thomson Reuters ONESOURCE, Sovos Intelligent Compliance Cloud and Vertex

Avalara has the best API but doesn't handle volume well
ONESOURCE is a custom solution, tailored to fit to each customer needs by team of integrators works great for large businesses
Sov0s if you don't have anything nice to say say nothing at all
Vertex is mid of the pack in all respects. Like their API

Key Insights

Do you think CCH® SureTax® delivers good value for the price?

Yes

Are you happy with CCH® SureTax®'s feature set?

Yes

Did CCH® SureTax® live up to sales and marketing promises?

Yes

Did implementation of CCH® SureTax® go as expected?

Yes

Would you buy CCH® SureTax® again?

Yes

Likelihood to Recommend

Telecommunication taxation in US are particularly onerous with few solutions that do it well. In fact if you are looking for a SaaS solution which I think every should be there is only one other competitor that comes to mind. Handling large invoice volume while maintaining fast response times is also important because it means customer can release invoices faster and get paid sooner.

CCH SureTax: A Reliable Tax Compliance Solution for System Integrators

Overall Satisfaction with CCH® SureTax®