Item: CDW
Rating: 8
Author: Verified User

Overall Satisfaction with CDW

Pros and Cons

Pros

Website is very convenient and easily navigated.
Quotes are always competitive.
The range of products and services that they provide is outstanding.

Cons

Response time in emailed requests for quotes could be more prompt.
Communication could be improved by responding to email requests just to let your customers know that you received it and are working on it.

Alternatives Considered

SHI International, CrowdStrike Falcon Endpoint Protection and Ontrack EasyRecovery

They are more competitive at some solutions while also lacking in others. Primarily when going against products that solely focus on one area.

CDW has always been competitive in their quotes for product procurement. I think that the one area they could improve the most on is the "value-added" part of being a reseller. The one thing that their competitors excel at over CDW is when it comes to responsiveness and communication. Sometimes they are on-point, while other times you have to resend your request or forward it just to get an initial response.

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